Connect With World-Class Faculty

Faculty at The Raymond A. Mason School of Business at William & Mary are dedicated to your success inside the classroom and in the industry. As an online student, you will get to know your faculty just as well as, if not better than, our residential students. You can and should expect a high level of engagement and communication with each and every professor.

Our faculty and section leaders are industry experts who have actively engaged in their respective business fields, and they work tirelessly to teach content that is immediately relatable and highly actionable. Representing more than 150 years of combined teaching and full-time work experience, faculty have individually consulted and worked with global organizations such as IBM, 3M, ExxonMobil and the Department of Homeland Security. They represent a variety of research areas, including global investing, integrated marketing communication, social network analysis, product management, systems programming, organizational justice and the business value of information technology.

In a testament to our standards of distinction, The Princeton Review has ranked our professors as the Number 5 Best Business School Professors across the nation.1

Learn more about the faculty that teach in each of our online business graduate programs.

MBA Faculty

Christian Bell, MBA

Section Leader,
Finance

Email: pcbell@wm.edu

Program: Online MBA



Credentials:
MBA, Raymond A. Mason School of Business, William & Mary
BA in History, University of Virginia

Expertise: Corporate finance, mergers & acquisitions, international finance

Christian Bell has over 20 years of experience in corporate finance, working across several manufacturing industries, including semiconductors, industrial manufacturing and packaging. Currently, Christian is vice president of finance and accounting for Silgan Dispensing Systems. In this global role, Christian is responsible for all aspects of finance and accounting as well as IT across North and South America, Europe and Asia.

Christian’s specialties include forecasting and budgeting, financial analysis, corporate investment prioritization, mergers and acquisitions (both due diligence and integration), international finance and corporate consolidation and reporting. He has also led several ERP migrations and implementations of multiple business intelligence tools.

Christian received his MBA from William & Mary’s Raymond A. Mason School of Business in 2004. He also holds a BA in history from the University of Virginia. He has significant experience providing training in a corporate environment, teaching for Intel University and while at Xylem.

Nicole Bissessar, Ph.D.

Email: nicole.bissessar@mason.wm.edu

Program: Online MBA

Credentials:
Ph.D., Economics, Clark University
MA, Economics, Clark University
MS, Economics, The University of the West Indies
BS, Economics, The University of the West Indies

Area: Economics

Expertise: Econometrics, Macroeconomics, Labor Economics, Money & Banking, International Macroeconomics, International Trade and Finance, and Sub-Saharan African Studies

Nicole Bissessar is an economist, independent broker, and educator. She has more than 10 years of experience teaching and developing online and traditional courses in the fields of finance, macro- and microeconomics, econometrics and quantitative studies, and global studies. She currently serves on the Southern New Hampshire University Economics Faculty, after previously serving as an Assistant Professor of Economics at Kent State University from 2009 to 2018.

As a licensed broker, Nicole also consults privately at for-profit institutions and teaches Sanskrit globally to purohits (Sanskrit: a Hindu priest). She holds a Ph.D. and M.A. in Economics from Clark University in Worcester, Massachusetts. She also holds an M.S. and B.S. in Economics from The University of the West Indies - St. Augustine campus in Trinidad and Tobago.

Will Blanton, MBA

Section Leader
Integrated Technology

Email: wblanton@wm.edu

Program: Online MBA

Credentials:
  • MBA, Raymond A. Mason School of Business, William & Mary
  • BS, Business Administration, Christopher Newport University

Expertise: IT Governance, information security, business technology, GRC, change management

Will Blanton is an information technology professional in the healthcare marketing space at Snow Companies, a subsidiary of Omnicom. Will manages and oversees areas of the organization, including traditional information technology/help desk, information security and product technologies. He specializes in the intersection of business and technology, is passionate about enabling the organization to work efficiently in all areas of technology and translates the company’s business needs into technology solutions. He works with both internal and external stakeholders to create products and processes that align with business goals.

Will is thrilled to return to William and Mary’s Online MBA program as a section leader after recently graduating from the program in December 2020. He is a proud member of the Beta Gamma Sigma International Honors Society.

Will leads the technology aspect of his organization's governance, risk and compliance efforts. In his time with Snow Companies, he has led efforts to remain on the cutting edge of the privacy landscape and considers information security a moral and ethical obligation of all organizations. Additionally, he oversees all aspects of technology integration with the parent organization.

Chuck Brooks, MBA

Section Leader
Accounting

Email: Charles.Brooks@mason.wm.edu
Program: Online MBA

Credentials:
MBA, Old Dominion University
BS, Administration, Radford University

Expertise: Budget formulation and execution, strategic planning, process improvement and system implementation

Chuck Brooks is a section leader for William & Mary's Online MBA program. He is a member of the NASA Mission Support Directorate management team and is the deputy director of resources and performance management. Chuck has held several roles at NASA with increasing responsibilities: accountant, team lead (reimbursables); deputy chief financial officer (finance); associate director for Program, Planning & Control (Game Changing Development Program Office); associate director of the Advanced Analytics and Automation Office (AAAO); and acting chief financial officer at the NASA Langley Research Center.

Prior to NASA, Chuck worked in various leadership and management capacities at companies such as Alcoa, Teledyne and SAIC. Additionally, he has worked as a consultant implementing Enterprise Resource Applications (ERP) business solutions from Oracle and Baan in various business units of Alcoa and Nortel Networks. He also has more than 10 years of online teaching experience.

Chuck is a certified public accountant in the state of Virginia and holds the certified government financial manager (CGFM) and chartered global management accountant (CGMA) designation.

Jaclyn Cannon, MBA

Section Leader
Operations; Strategy

Email: jcannon@wm.edu

Program: Online MBA






Credentials:
MBA, Kenan-Flagler Business School, University of North Carolina at Chapel Hill
Master of Liberal Arts, Global Affairs, University of Denver
BS, Political Science, The United States Air Force Academy

Expertise: Operations, strategy consulting, communication

Jaclyn Cannon is a section leader for William & Mary's Online MBA program. She currently works as a senior program manager for Lockheed Martin Space, supporting classified information technology transformation. Her previous roles included strategy consulting at The Boston Consulting Group, Regional Operations Director for Davita, and various roles supporting information technology systems and innovation throughout the public sector. She has also served as a board member and treasurer for a nonprofit and is a veteran of the U.S. Air Force. Jaclyn has a proven ability to develop strategy and execute complex projects within management consulting and IT while maintaining a business-first approach with executive management.

In addition to her MBA from UNC’s Kenan-Flagler Business School, Jaclyn holds a master’s degree focusing on international relations from the University of Denver and is a U.S. Air Force Academy graduate with a degree in political science.

Chris Caracci, MBA

Section Leader
Leadership; Strategy

Email: christopher.caracci@mason.wm.edu

Program: Online MBA

Credentials:
MBA, Rollins College
MA, Organizational Leadership, KU Leuven
BS, Biology, Saint Meinrad Seminary and School of Theology

Expertise: Leadership development and strategy, organizational culture, human resource strategy, change management, project management

Christopher “Chris” Caracci is a section leader for William & Mary's Online MBA program and an executive partner for the Raymond A. Mason School of Business. As a 28-year veteran executive of The Walt Disney Company, he is an expert in leadership and organizational culture design and change. For 20 years, he was senior engagement executive for the Disney Institute, assisting organizations outside of Disney in their work to improve the quality of their own customer, client and patient experiences, specifically through designed and intentional delivery frameworks and methodologies, human resource practices, and approaches to leadership management, development and succession. He has worked extensively with for-profit and non-profit clients, across every industry, and around the globe.

Chris has taught in collegiate programs in business ethics, organizational development, service strategy and leadership. His interests include improving the quality of patient experiences in healthcare settings, emotional intelligence as it drives cultural health, and values-based leadership alignment to organizational culture strategy. Chris is a retired U.S. Air Force officer.

Inga Carboni, Ph.D.

Associate Professor
Leadership

Email: Inga.Carboni@mason.wm.edu

Program: Online MBA

Credentials:
Associate Professor, Leadership

Ph.D., Organization Studies, Boston College

MA, Social Psychology, Boston College

MA, History, Tufts University

BA, Psychology, Bowdoin College

Area: Organizational Behavior

Expertise: Organizational behavior, leadership development, networks and networking, diversity and inclusion

Inga Carboni is an associate professor at William & Mary's Raymond A. Mason School of Business.

An award-winning researcher, instructor, and Fulbright scholar recipient, Inga’s areas of expertise include networks and networking, diversity and inclusion, and leadership. She has been developing leaders for nearly two decades through executive education, graduate and undergraduate courses and academic writings. Her work has appeared in numerous academic journals and books, such as Human Resource Management, Group Dynamics, European Journal of Work and Organizational Psychology, and the Journal of Management Education. Grants from the National Institute for Health, the National Institute of Justice and the William T. Grant Foundation have supported her scholarship. Her 2019 book, “Connect the Dots: How to Build, Nurture, and Leverage Your Network to Achieve Your Personal and Professional Goals,” is now available from Information Age Publishing.

Magdalena Cutler, Ph.D.

Section Leader
Economics

Email: mdcutler@wm.edu

Program: Online MBA

Credentials:
Ph.D., Economics, Arizona State University

MS, Information Management, Arizona State University

BS, Applied Economics, American University in Bulgaria

Expertise: Industrial organization, decision-making with incomplete information, game theory, entrepreneurship

She started her professional career as a technical production manager at American Express Co., where she remotely managed a team of database professionals located in India in supporting the international credit card acquisitions marketing processes in Brazil, U.K., New Zealand and Australia.

Later, she partnered with professionals in the healthcare industry and started an assisted living facility in Mesa, Arizona. Additionally, she identified the need to bring high-quality U.S. graduate business education to foreign business professionals working for American companies abroad. She established an online business program leading the development from the conceptual idea through the planning, licensing, marketing and operations stages. Both endeavors were successful and eventually sold.

A lifelong learner, Magdalena recently participated in a yearlong assignment at the Federal Reserve Bank of San Francisco. A native of Bulgaria, she currently lives in Scottsdale, Arizona, with her partner and three daughters.

Hugh Davis, M.S.

Section Leader
Operations

Email: hddavis@wm.edu

Program: Online MBA

Credentials:
MS, National Resource Strategy, National Defense University, Dwight D. Eisenhower School for National Security and Resource Strategy

MS, Administration, Central Michigan University

BS, Biology, Columbia College

Expertise: Operations, Leadership, Personnel Management, Logistics

Hugh Davis is a section leader for William & Mary's Online MBA program. He is an accomplished thirty-year veteran of the United States Army, serving in several key leadership and strategic positions throughout his career. He is also a recipient of numerous honors, including the Army’s Legion of Merit and the Bronze Star Medal. Upon retirement, Hugh became the Deputy Chief of Staff, G1/4 (Personnel and Logistics) for the Army’s Training and Doctrine Command, where he manages personnel, logistics, infrastructure, safety, and medical operations across the command.

Hugh holds an MS in Administration from Central Michigan University, an MS in National Strategy from the National Defense University, and is a resident graduate of the Army’s Command and Staff College. He also holds a certificate in Supply Chain Management. Hugh's areas of expertise include managing complex operations in resource-limited situations, leadership and personnel management, and logistics planning, support, and coordination.

Jessica Dawson, M.S.

Section Leader
Marketing

Email: jdawson@wm.edu

Program: Online MBA



Credentials:
MS in Marketing, Georgia State University
BS in Marketing, Florida State University

Expertise: Integrated marketing and communication, campaign planning and execution

Jessica Dawson is a MARCOM leader with over 15 years of experience developing and implementing marketing and communications strategies. She is the senior director of campaign planning and execution at The Coca-Cola Company. In this role, she leads a team responsible for managing campaigns from brief to execution for our largest brands. She has also held commercialization and industry communications positions at The Coca-Cola Company. Additionally, she served as an adjunct public relations instructor at South University for over three years.

Before joining The Coca-Cola Company, Jessica spearheaded marketing and communications projects for LG Electronics, The Home Depot and The National Peanut Board. She holds a master of science in marketing from Georgia State University and a bachelor of science in marketing from Florida State University.

Kenneth R. Deans Jr., DHA, MBA

Section Leader
Information Technology, MBA Capstone

Email: krdeans@wm.edu

Program: Online MSBA

Credentials:
MBA, William & Mary
BS, Liberal Arts, Excelsior College

Expertise: Leadership, strategic planning & business development, corporate operations, corporate compliance and information technology

Ken Deans is a section leader and a graduate of the inaugural cohort of the Online MBA program at William & Mary’s Raymond A. Mason School of Business. He is also a graduate of the Executive Nonprofit Leadership Program at Harvard Kennedy School, John F. Kennedy School of Government in Massachusetts.

Ken is the president & CEO of Health Sciences South Carolina (HSSC), the nation’s first statewide biomedical and health research organization. Before joining HSSC, Ken served in the capacity of vice president/chief operating officer of Chesapeake Regional Healthcare, a not-for-profit healthcare system located in Chesapeake, Virginia, and previously as their VP/CCO & CIO. He also served as the VP/CIO of Bassett Healthcare and in various technical management and leadership capacities including director of technology at Greenwich Hospital, a member of the Yale-New Haven Health System in Connecticut.

Ken also serves on several boards and councils including the South Carolina Research Foundation’s Board of Directors, South Carolina’s EPSCoR State Committee, Harvard Business Review’s Advisory Council, and Forbes' Nonprofit Advisory Council. He is a Fellow of the American College of Healthcare Trustees (ACHT) and is a member of the American College of Healthcare Executives (ACHE), the College of Health Information Management Executives (CHIME), and the Health Information Management Systems Society (HIMSS).

Erin DiFabio, MAcc, MSBA

Visiting Lecturer
Accounting

Email: erin.difabio@mason.wm.edu

Program: Online MBA

Credentials:
Master of Accounting (MAcc), William & Mary
MS in Business Analytics (MSBA), William & Mary
BS, Accounting, Syracuse University

Area: Accounting

Expertise: Financial and managerial accounting, tax accounting, international tax research


Erin DiFabio is a visiting lecturer at the Raymond A. Mason School of Business and a section leader for William & Mary's Online MBA program. Erin earned her BS in Accounting from Syracuse University and her Master of Accounting (MAcc) and Master of Science Business Analytics (MSBA) from William & Mary. Prior to pursuing degrees in accounting, Erin served in the United States Marine Corps and then worked in emergency services. While studying at William & Mary, Erin worked as a teaching and research assistant. Erin has also taught financial accounting at Paul Smith’s College and Bryant & Stratton.

Erin has received multiple awards over the years including an Academic Achievement Award from The Institute of Internal Auditors, Tau Beta Sigma Service Award from Tau Beta Sigma at Syracuse University, multiple service medals, and six letters of appreciation from the military. She continues to be active with the MAcc Program at William & Mary by working as a teaching assistant for the MAcc Bootcamp.

Vlad Dolgopolov, Ph.D.

Section Leader
Economics

Email: vvdolgopolov@wm.edu

Program: Online MBA

Credentials:
Ph.D., Economics, Clark University

MA, Economics, Clark University

MLA, Management, Harvard University

MS, Higher Education Administration, Southern New Hampshire University

BS, Business Economics & Finance and Psychology, University of Indianapolis

Expertise: Economics, statistics, management, nonprofit management, higher education administration and leadership, quantitative analysis and statistics, health care

Vlad Dolgopolov is a section leader for William & Mary’s Online MBA program. He also is an associate professor at National Louis University in Chicago. Vlad has taught courses on micro/macroeconomics, statistics, global economics, management, higher education leadership, nonprofits, and quantitative analysis at the undergraduate, graduate and doctoral levels.

In addition to teaching at residential and online programs across the U.S. and in Greece, he has extensive professional experience working in higher education. Most recently, he served as the associate dean of College and Professional Studies at National Louis University. He has held various administration-level positions in the Antonelli College System in Illinois, the Empire Education Corporation in New York and at Clark University in Massachusetts.

Vlad’s academic pursuits include completing advanced coursework at New York University and at universities in Greece and Russia. He has contributed to several published books and authored a piece on monetary policy for the Atlantic Economic Journal. He is a member of the American Economic Association and the Council on Law in Higher Education. Vlad is also bilingual in English and Russian and speaks intermediate Greek.

Kim Donaldson, MIM, MBA

Email: kim.donaldson@mason.wm.edu

Program: Online MBA

Credentials:
Ph.D., Inter-field Economics and Management, Claremont Graduate University Master of International
Management, Thunderbird School of Global Management
MBA, International Business, Dalhousie University
Bachelor of Commerce, Economics, Dalhousie University

Area: Economics

Expertise: International Economics, Central Banking, and International Business and Management

Kim Donaldson currently serves as an Economics Instructor at Northern Arizona University and has been teaching economics courses at the graduate level for the past 15 years. She began her career with the Royal Bank of Canada, where she held many roles including in international auditing and an international assignment with RBC’s acquisition of a retail bank in the United States. These roles gave her the opportunity to travel and work in many parts of the world, including the Caribbean, the UK, and Europe.

As she transitioned from banking to higher education, she had the opportunity to work as a learning partner/consultant with several large multinational companies through her work in Executive Education at Thunderbird, School of Global Management. In that role, she worked closely with faculty to develop customized executive education programs designed to prepare senior management for international assignments. These programs were highly rated by both corporate management and participants.

Kim holds a Master's in International Management from the Thunderbird School of Global Management at Arizona State University, and she is currently pursuing a Ph.D. in International Economics at Claremont Graduate University. She also holds an MBA with a focus on International Business as well as an undergraduate Honors degree in Economics from Dalhousie University in Canada.

Chuck DuVal, Ph.D.

Email: cwduva@wm.edu

Program: Online MBA, Online MSF

Credentials:
Ph.D., Finance, Old Dominion University
MBA, Finance, William & Mary
BS, Marketing, Christopher Newport University

Area: Finance

Expertise: Asset Pricing, Behavioral Finance, Real Estate, and Entrepreneurship

Chuck DuVal recently retired from his position as a tenured Associate Professor of Finance for the Barney Barnett School of Business and Free Enterprise at Florida Southern College. He is a published author in journals associated with Finance, Real Estate, and Entrepreneurship, and has taught a range of courses, including Financial Management, Investments, Commercial Real Estate Investment, and Entrepreneurship.

Prior to his academic career, Chuck was a stockbroker specializing in tax-advantaged investments and mainframe computer sales to financial institutions before embarking on many entrepreneurial endeavors. For over 20 years, he owned Real Estate brokerage firms and other companies involved with syndicating real estate investment, development, construction, property management, and related services.

Chuck earned a Ph.D. in Finance from Old Dominion University in 2012 after completing an MBA with a concentration in Finance at William & Mary in 2009. He also holds a B.S. in Marketing from Christopher Newport University.

Tonya Echols, MA

Email: tonya.echols@mason.wm.edu

Program: Online MBA

Credentials:
MA, Organizational Leadership, Gonzaga University
BS, Business Administration, University of Tennessee

Area: Leadership and Organizational Behavior

Expertise: Leadership, executive coaching, organizational development

Tonya Echols is a multi-award-winning international executive coach, leadership and organizational development consultant. She is the managing principal of Vigere, a Global 100 honoree for 2023. Tonya is a Professional Certified Coach (PCC) credentialed by the International Coach Federation (ICF), of which she is a director and officer of the Professional Coaches Board and serves on the Global Enterprise Board. She is also an executive/leadership coach for the TED Fellows Coaching and Mentoring Initiative and a member of the Society for Industrial and Organizational Psychology. Her writing has also been featured in several publications, including Forbes and HuffPost.

Tonya has over 27 years of experience in corporate management, digital and traditional media, technology, finance, coaching, leadership development, and Diversity, Equity and Inclusion. As a coach and consultant, she partners with numerous organizations across a variety of industries, including Fortune 500 companies.

With a master's degree in organizational leadership from Gonzaga University and as a summa cum laude graduate of the University of Tennessee in business administration–accounting, Tonya is a doctoral candidate in leadership psychology with an emphasis in neuroscience and inclusive leadership from William James College.

Dawn Edmiston, DM, Ed.D.

Clinical Professor
Marketing

Email: dawn.edmiston@mason.wm.edu

Program: Online MBA, Online MSM

Credentials:
  • Clinical Professor
  • Ed.D., Educational Policy, Planning, and Leadership, William & Mary
  • DM, University of Maryland University College, Phi Kappa Phi honors
  • MBA, Strategic Management/International Marketing, Columbia University
  • International Exchange Program, London Business School
  • BS, Rensselaer Polytechnic Institute
  • AA, Elmira College

Area: Marketing

Expertise: Digital marketing, higher education marketing; integrated marketing communication; personal branding

Dr. Dawn Edmiston is the Clinical Professor of Marketing at William & Mary (W&M) and recently served as a Fulbright Scholar at Tallinn University in Estonia. Her teaching honors include the 2021 W&M Online MBA and 2023 W&M Online MSM Outstanding Faculty Awards. Dr. Edmiston’s research has been published in various publications to include the Journal of Marketing for Higher Education.

She serves on the editorial board of the Journal of Marketing Education and previously was the special issues editor for the Marketing Education Review and the Journal for Advancement of Marketing Education. Her research on Integrated Marketing Communication in U.S. Public Institutions of Higher Education received the Council for Advancement and Support of Education outstanding dissertation award. Prior to her career in academia, she held marketing management roles with IBM, PricewaterhouseCoopers Management Consulting Services and Discovery Communications (Discovery Channel, TLC, Animal Planet, Travel Channel and Discovery Channel Online). She has also consulted for organizations such as the Fred Rogers (Mister Rogers) Center and Public Broadcasting Service (PBS).

Her educational background includes two doctorate degrees from University of Maryland and William & Mary, in marketing and higher education, respectively. In addition, she holds an MBA from Columbia Business School (with study abroad at London Business School) and a BS from Rennselaer Polytechnic Institute.

Ram Ganeshan, Ph.D.

Email: ram.ganeshan@mason.wm.edu

Program: Online MSBA

Credentials:
Ph.D., Operations and Logistics, Penn State
MS, Operations Research and Management, University of North Carolina at Chapel Hill
Undergraduate degree in Industrial Management, Birla Institute of Technology & Science (India)

Area: Business Analytics

Expertise: Helping businesses transition to smart and sustainable operations, Sustainable Operations, Managing knowledge intensive organizations, Using information technology to transform business operations, Supply Chain and Logistics Strategy Formulation

Ram Ganeshan is a Professor in the Operations & Technology Group at William & Mary's Raymond A. Mason School of Business, Williamsburg, VA. He received a Doctorate in Operations and Logistics from Penn State; a MSOR degree in Operations Research & Management from the University of North Carolina at Chapel Hill; and an undergraduate degree in Industrial Management from the Birla Institute of Technology & Science in India.

Ram's research and consulting interests are in the areas of supply chain management, digital technologies, and logistics strategy, primarily in the chemical, hi-tech, and retail industries. He is a regular contributor to academic and trade journals and is the co-editor of two books: Quantitative Models for Supply Chain Management and New Directions in Supply Chain Management: Technology, Strategy, and Implementation. In 2001, the Production & Operations Management Society (POMS) awarded him the prestigious "Wickham Skinner Award for Early Career Accomplishments" for his research on how supply chains can be efficiently managed.

In addition to his academic appointment, Ram is active in several corporate advisory Boards, helping these companies embrace the latest developments in supply chain management and digital strategies.

At William & Mary, Ram teaches courses in Supply Chain Management and Digital Strategies to students at all levels - undergraduates to executives. In 2006, he was awarded the Alumni Fellowship Award, reserved only for the finest teachers at the University.

Prior to his appointment at William & Mary, Ram was part of the faculty at the University of Cincinnati Business School where he taught logistics and supply chain. He has also held fellowships and visiting positions at Nijenrode University (Holland) and the Indian School of Business (India).

Bill Geary, Ph.D.

Associate Professor Emeritus
Accounting

Email: w.geary@mason.wm.edu

Program: Online MBA

Credentials:
Associate Professor Emeritus

Ph.D., Accounting and Information Systems, Kellogg School of Management, Northwestern University

MS, Accounting, University of Illinois

BS, Mathematics, University of Illinois

Area: Accounting

Expertise: Health care, activity base management, management control, learning styles, pedagogy

William “Bill” Geary joined the William & Mary faculty in 1978 and is currently an associate professor emeritus teaching managerial and financial accounting. He is a Certified Public Accountant in Illinois.

In May 2015, he received the Thomas A. Graves award from William & Mary to recognize sustained teaching excellence. Bill teaches in the MBA and Executive MBA programs, twice served as the leader of the undergraduate program and served as the coordinator of the accounting program. He has received numerous awards for teaching excellence at both the graduate and undergraduate levels. His research interests are in management accounting and accounting education.

Bill served as a manager in a public accounting practice and as a consultant for the design and implementation of management accounting systems. He has extensive and diverse experience in executive education with a special emphasis on designing and delivering executive education programs for hospital systems and physicians. His considerable involvement with healthcare has provided him with national exposure to the applications of management accounting in the healthcare industry.

Bill is currently an Emeritus professor. In May 2015, he received the Thomas A. Graves award from the College of William and Mary to recognize sustained teaching excellence. Bill teaches in the MBA and Executive MBA programs and twice served as the leader of the undergraduate program. He has received numerous awards for teaching excellence at both the graduate and undergraduate levels. Bill served as a manager in a public accounting practice and as a consultant for the design and implementation of management accounting systems. He has extensive and diverse experience in executive education with a special emphasis on designing and delivering executive education programs for hospital systems and physicians. His involvement with healthcare has provided him with national exposure to management accounting applications in the healthcare industry.

Scott Gibson, Ph.D.

Online MS in Finance Faculty Program Director
J.E. Zollinger Professor of Finance
Finance

Email: Scott.Gibson@mason.wm.edu

Program: Online MBA, Online MSF

Credentials:
J.E. Zollinger Professor of Finance
Ph.D., Finance, Boston College
BS, Finance, Boston College

Area: Economics and Finance

Expertise: Corporate finance and valuation

Scott Gibson is the K. Dane Brooksher Professor of Finance, the Economics and Finance area head, and the Online MS in Finance faculty program director. He previously held academic appointments at Cornell University and the University of Minnesota. Prior to his academic career, he worked as an analyst with Fidelity Investments and as a credit team leader serving a Fortune 500 clientele with HSBC Bank.

His research interests include institutional investor trading strategies and their effects on stock prices, the optimal design of mutual fund exchange rules, agency problems in the mutual fund industry, and the use of derivative securities in lowering corporate financing costs. His research has been featured in the financial press, including The Wall Street Journal, Financial Times, New York Times, Barons, Business Week and Bloomberg.

Scott’s teaching interests include corporate finance and valuation. He has been awarded various outstanding teaching awards on numerous occasions at the undergraduate, graduate and executive levels over his teaching career and has also been named an outstanding faculty member in Businessweek's Guide to the Best Business Schools.

Mingxing Gong, Ph.D.

Section Leader
Business Analytics

Email: mingxing.gong@mason.wm.edu

Program: Online MBA

Credentials:
Ph.D., Financial Services Analytics, University of Delaware
Master in Statistics and Finance, University of Delaware
BS, Economics, Beijing University

Expertise: Business analytics, credit risk modeling, operation optimization

Mingxing Gong holds a Ph.D. in financial services analytics from the University of Delaware, a master's degree in statistics and finance from the University of Delaware and a BS in economics from Beijing University.

Currently, he is the director, head of AI/ML model validation at Barclays. He has more than 12 years of professional experience in the financial service industry, applying business analytics in risk management, strategy development and operations optimization.

In addition to his professional experience, Mingxing has taught multiple online MBA courses.

Chris Gottfried, JD, MBA

Section Leader
Finance

Email: ckgott@wm.edu

Program: Online MBA

Credentials:
  • JD, William & Mary
  • MBA, William & Mary
  • BA, Economics and International Studies, Wake Forest University

Expertise: Corporate finance, commercial credit, bank regulation, enterprise risk management, corporate compliance, digital assets

Chris is an Instructor of Finance at William & Mary’s Mason School of Business and the Faculty Director of the Corporate Compliance Program at the William & Mary School of Law. He has 15+ years of experience in finance and law as a banker, attorney, and consultant. His focus is banking law, regulatory compliance, and operational risk, and he has extensive experience building compliance programs and managing enterprise level projects for Fortune 100 companies. In addition to serving on the faculty at W&M, Chris is the Chief Compliance Officer of Hopscotch Labs, a digital assets technology company, where he's responsible for building a comprehensive compliance program and leading the VASP license application process for Hopscotch's Irish and Lithuanian affiliates. He previously held roles within banking and Big 4, where his work involved the intersection of regulatory compliance and operational risk management. Past clients include Goldman Sachs, JP Morgan Chase, BNP Paribas, Raymond James, and Bank of America. Chris obtained his JD and MBA from William & Mary and his BA in Economics and International Studies from Wake Forest.

Tatia Granger, Ph.D.

Clinical Associate Professor
Organizational Behavior

Email: tatia.granger@mason.wm.edu

Program: Online MBA

Credentials:
Clinical Associate Professor

Ph.D., Higher Education Administration, University of Virginia

MEd, Social Foundations of Education, University of Virginia

BA, French, University of Virginia

Expertise: Leadership, coaching for personal/professional growth, conflict management

Tatia Granger is a clinical associate professor at William & Mary's Raymond A. Mason School of Business in the area of organizational behavior. Her teaching helps students to better understand the intersection of content and context with a focus on personal and career competencies for more productive individual, team and organizational outcomes.

Tatia brings extensive experience in higher education including serving as university ombuds at William & Mary prior to transitioning to the faculty, vice president for enrollment services at Bennett College for Women, chief of staff for the vice president for financial services at Duke University, assistant dean for undergraduate admissions at the University of Virginia and director for the Center for Multicultural Student Services at James Madison University. She also served as an MBA prep coach with Management Leadership for Tomorrow, an organization whose goal is to find, prepare and launch the next generation of diversity into the C-suites of the corporate and nonprofit sectors.

Marie Halvorsen-Ganepola, Ph.D.

Section Leader
Leadership, Organizational Behavior

Email: mdhalvorsengan@wm.edu

Program: Online MBA

Credentials:
Ph.D., Management and Organizational Behavior, University of Florida (pursuing)

MBA, University of Notre Dame

BS, Genetics, University of Kansas

BA, Biology, University of Kansas

Expertise: Personality, intelligence, willpower, resilience, positive organizational scholarship, fear of failure

Marie Halvorsen-Ganepola is a section leader for William & Mary’s Online MBA program and formerly an operations manager for Pearson Government Solutions. She has professional experience as an instructor and tutor for Kaplan Test Prep and Admissions, and as a management consultant for an entrepreneurial real estate firm. Marie is passionate about teaching Principles of Management courses. Her research interests include willpower, personality, intelligence, resilience, and positive organizational scholarship.

Marie’s personal interests include travel, especially to Sri Lanka and U.S. national parks; music including musical theater, choral and liturgical singing, opera, classical, and Neil Diamond; and reading, specifically in the genres of biography, philosophy of science, historical fiction, travelogue, natural history, classic novels, epic fantasy, sci-fi, short story, memoir, and personal essay.

Graham Henshaw, MS

Executive Director of Entrepreneurship Center, Clinical Lecturer
Entrepreneurship

Email: Graham.Henshaw@mason.wm.edu

Program: Online MBA

Credentials:
Executive Director of Entrepreneurship Center

Clinical Professor

Clinical Lecturer

MS, Mechanical Engineering, Virginia Polytechnic Institute and State University

BS, Mechanical Engineering, Virginia Polytechnic Institute and State University

Area: Entrepreneurship

Expertise: Product development, strategic consulting, entrepreneurship, innovation and design

Graham Henshaw is a clinical professor at William & Mary's Raymond A. Mason School of Business and the executive director of the Alan B. Miller Entrepreneurship Center. He has been teaching in the areas of entrepreneurship, and innovation and design at the university since 2012.

Prior to joining William & Mary, Graham was the director of venture development at New Richmond Ventures, a Richmond-based venture capital firm investing in early-stage, socially driven startups. In that role, Graham used his entrepreneurial experience and systematic, customer-centric problem-solving approach to help accelerate the growth of portfolio companies. During his tenure at NRV, Graham also launched an early-stage accelerator called Feed & Seed, which subsequently merged with Lighthouse Labs to support startups in achieving product-market fit through an intensive three-month program focused on iterative business model development.

Graham has a diverse background in product development, Fortune 500 strategic consulting, and entrepreneurship. He leveraged his varied skill set to found Active Innovation Group in 2007, a company that created innovative accessories for athletes. He has worked with companies including General Electric, Kraft Foods, Toyota, and GlaxoSmithKline to create products, services and messaging consistent with deep consumer insights.

Ronald L. Hess, Ph.D.

Online MBA Faculty Program Director; Associate Professor
Marketing

Email: Ron.Hess@mason.wm.edu

Program: Online MSM

Credentials:
Ph.D., Marketing, Virginia Tech
MBA, William & Mary
BA, Marketing, James Madison University

Expertise: Customer satisfaction, customer loyalty/retention, sales management, marketing analytics/research, value pricing

Ronald L. Hess is an associate professor of marketing at William & Mary's Raymond A. Mason School of Business. He teaches Marketing Strategy, Customer Experience Management and Business-to-Business Marketing Career Acceleration Module (CAM) courses in the William & Mary EMBA and MBA programs. Previously, he taught courses in Marketing Analytics, Consumer Behavior, Strategy and Sales Management. Prior to his appointment at William & Mary, he spent two years teaching in the MBA and Executive programs at the University of Central Florida. He is a three-time winner of the Outstanding Professor Award at William & Mary's Raymond A. Mason School of Business.

His research expertise and interest involve the customer experience, customer satisfaction, service convenience, privacy, complaint handling, customer loyalty, service technology and customer lifetime value in the retailing and services industries. He has published his research in Organizational Behavior and Human Decision Processes, Journal of Retailing, Journal of the Academy of Marketing Science, Journal of Service Marketing, Journal of Retailing and Consumer Services, Service Business and Marketing Letters.

Professor Hess has considerable experience in consulting and executive education. He is involved with the Strategic Planning & Management Program (Babson University Executive Education), Strategic Retail Management Program (Intercontinental Group of Department Stores, Switzerland), Retail Strategic Management (Mt. Eliza, Melbourne Business School, Australia), Bunnings (Australia), Bunnings (UK), Officeworks (Australia), Bunnings Commercial Trade (Australia), Abrafarma (Brazil), Blooms The Chemist (Australia), Sogo KL (Kuala Lumpur), Siman (El Salvador), Strategic Planning and Management in Retailing Program (Retail Academy of Singapore), Langley Federal Credit Union, Nike, Cisco, Swisslog, Eaton Corporation, Zeltiq (Allergan), ULab Systems, HintMD, United States Army & Air Force Exchange Service (AAFES), United States Marine Corps Exchange Commands (MCX), United States Army Corps of Engineers (USACE), Navy Exchange Service Command (NEXCOM), Philip Morris USA, Guidestar, Fabsuite, KBH Business Management Systems, Conference of Minority Transportation Officials (COMTO), WIRED, IdeaWorksHamptonRoads, Greater Williamsburg Chamber & Tourism Alliance, Marketing Research Task Force MRTF, Hampton Roads Cluster Program and Hampton Roads Technology Incubator System.

Publications

  • Hess, Ronald L. (In Press), "The Impact of Firm Reputation and Failure Severity on Customers' Responses to Service Failures," Journal of Service Marketing.
  • Ambrose, Maureen L., Ronald L. Hess, and Shankar Ganesan (2007), "The Relationship Between Justice and Attitudes: An Examination of Justice Effects on Event and System-related Attitudes," Organizational Behavior and Human Decision Processes, 103, 21-36.
  • Hess, Ronald L., Shankar Ganesan, and Noreen M. Klein (2007), "Interactional Service Failures in a Pseudorelationship: The Role of Organizational Attributions," Journal of Retailing: Special Issue on Competing Through Service, 83.
  • Hess, Ronald L., Lawrence A. West, and Ronald S. Rubin (2004), "Graphical Information Systems as a Marketing Information Technology," Decision Support Systems, 38 (2), 197-212.
  • Hess, Ronald L., Shankar Ganesan and Noreen M. Klein (2003), "Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction," Journal of the Academy of Marketing Science, 31 (Spring), 127-145.

Deborah Hewitt, Ph.D.

Clinical Professor, Emeritus
Economics

Email: Deborah.Hewitt@mason.wm.edu

Program: Online MBA

Credentials:
Clinical Associate Professor

Ph.D., Duke University

BA, Economics, College of William & Mary

Area: Economics and Finance

Expertise: Emerging markets, international finance, global investing, "live case" method

Deborah Hewitt is a clinical professor Emeritus of economics and finance at William & Mary's Raymond A. Mason School of Business. She was a James B. Duke Scholar at Duke University, and is a member of Phi Beta Kappa and Beta Gamma Sigma. Deborah has lived and worked abroad for nearly 20 years and continues to enjoy international travel. For the past 10 years, she has taken William & Mary's Executive MBA students to China and one additional global destination as part of their Global Immersion courses. Her research interests include emerging markets, international finance, global investing, and "live case" method.

Deborah has taught international economics and finance at UCLA and Claremont Graduate School. She served as the president of Claremont Economics Institute, an economics consulting and forecasting firm that helped develop the Reagan economic plan. During her 15 years with CEI, she consulted with many Fortune 500 firms in the U.S. and abroad, as well as several other governments. Deborah was the chairman of the Claremont Fund, a family of mutual funds, from 1984 to 1988. She has also worked as an international economist at the U.S. Treasury.

She has published numerous articles on the subjects of international trade and finance. She also co-authored the book, “Rust to Riches: The Coming of the Second Industrial Revolution,” with her partner, John Rutledge. She has contributed articles to several business and investment publications, including The Wall Street Journal and Barron's. She was a frequent panelist on Wall Street Week with Louis Rukeyser for five years and has been interviewed on Fox Business News, Bloomberg TV, CNN, and NPR.

Deborah is a member of the Investment Advisory Committee of the Virginia Retirement System and a member of the Reves International Advisory Board at W&M. She is a trustee emeritus of William & Mary's endowment. She is also on the board of Respite, a nonprofit organization providing enriching social opportunities to seniors with disabilities. Deborah and her husband, Jim, have three grown children, who keep her apprised of upcoming trends in the fields of energy efficiency, hospitality management and cloud computing.

Dave Hier, MBA

Section Leader
Business Analytics

Email: dave.hier@mason.wm.edu

Program: Online MBA

Credentials:
  • MBA, Kenan Flagler Business School, University of North Carolina-Chapel Hill
  • BA, Government and Politics, University of Maryland-College Park

Expertise: Strategic planning, revenue operations

Dave Hier has spent the last