Connect With World-Class Faculty

Faculty at The Raymond A. Mason School of Business at William & Mary are dedicated to your success inside the classroom and in the industry. As an online student, you will get to know your faculty just as well as, if not better than, our residential students. You can and should expect a high level of engagement and communication with each and every professor.

Our faculty and section leaders are industry experts who have actively engaged in their respective business fields, and they work tirelessly to teach content that is immediately relatable and highly actionable. Representing more than 150 years of combined teaching and full-time work experience, faculty have individually consulted and worked with global organizations such as IBM, 3M, ExxonMobil and the Department of Homeland Security. They represent a variety of research areas, including global investing, integrated marketing communication, social network analysis, product management, systems programming, organizational justice and the business value of information technology.

In a testament to our standards of distinction, The Princeton Review has ranked our professors as the Number 5 Best Business School Professors across the nation.1

Learn more about the faculty that teach in each of our online business graduate programs.

MBA Faculty

Christian Bell, MBA

Section Leader,
Finance

Email: pcbell@wm.edu

Program: Online MBA



Credentials:
MBA, Raymond A. Mason School of Business, William & Mary
BA in History, University of Virginia

Expertise: Corporate finance, mergers & acquisitions, international finance

Christian Bell has over 20 years of experience in corporate finance, working across several manufacturing industries, including semiconductors, industrial manufacturing and packaging. Currently, Christian is vice president of finance and accounting for Silgan Dispensing Systems. In this global role, Christian is responsible for all aspects of finance and accounting as well as IT across North and South America, Europe and Asia.

Christian’s specialties include forecasting and budgeting, financial analysis, corporate investment prioritization, mergers and acquisitions (both due diligence and integration), international finance and corporate consolidation and reporting. He has also led several ERP migrations and implementations of multiple business intelligence tools.

Christian received his MBA from William & Mary’s Raymond A. Mason School of Business in 2004. He also holds a BA in history from the University of Virginia. He has significant experience providing training in a corporate environment, teaching for Intel University and while at Xylem.

Nicole Bissessar, Ph.D.

Email: nicole.bissessar@mason.wm.edu

Program: Online MBA

Credentials:
Ph.D., Economics, Clark University
MA, Economics, Clark University
MS, Economics, The University of the West Indies
BS, Economics, The University of the West Indies

Area: Economics

Expertise: Econometrics, Macroeconomics, Labor Economics, Money & Banking, International Macroeconomics, International Trade and Finance, and Sub-Saharan African Studies

Nicole Bissessar is an economist, independent broker, and educator. She has more than 10 years of experience teaching and developing online and traditional courses in the fields of finance, macro- and microeconomics, econometrics and quantitative studies, and global studies. She currently serves on the Southern New Hampshire University Economics Faculty, after previously serving as an Assistant Professor of Economics at Kent State University from 2009 to 2018.

As a licensed broker, Nicole also consults privately at for-profit institutions and teaches Sanskrit globally to purohits (Sanskrit: a Hindu priest). She holds a Ph.D. and M.A. in Economics from Clark University in Worcester, Massachusetts. She also holds an M.S. and B.S. in Economics from The University of the West Indies - St. Augustine campus in Trinidad and Tobago.

Will Blanton, MBA

Section Leader
Integrated Technology

Email: wblanton@wm.edu

Program: Online MBA

Credentials:
  • MBA, Raymond A. Mason School of Business, William & Mary
  • BS, Business Administration, Christopher Newport University

Expertise: IT Governance, information security, business technology, GRC, change management

Will Blanton is an information technology professional in the healthcare marketing space at Snow Companies, a subsidiary of Omnicom. Will manages and oversees areas of the organization, including traditional information technology/help desk, information security and product technologies. He specializes in the intersection of business and technology, is passionate about enabling the organization to work efficiently in all areas of technology and translates the company’s business needs into technology solutions. He works with both internal and external stakeholders to create products and processes that align with business goals.

Will is thrilled to return to William and Mary’s Online MBA program as a section leader after recently graduating from the program in December 2020. He is a proud member of the Beta Gamma Sigma International Honors Society.

Will leads the technology aspect of his organization's governance, risk and compliance efforts. In his time with Snow Companies, he has led efforts to remain on the cutting edge of the privacy landscape and considers information security a moral and ethical obligation of all organizations. Additionally, he oversees all aspects of technology integration with the parent organization.

Chuck Brooks, MBA

Section Leader
Accounting

Email: Charles.Brooks@mason.wm.edu
Program: Online MBA

Credentials:
MBA, Old Dominion University
BS, Administration, Radford University

Expertise: Budget formulation and execution, strategic planning, process improvement and system implementation

Chuck Brooks is a section leader for William & Mary's Online MBA program. He is a member of the NASA Mission Support Directorate management team and is the deputy director of resources and performance management. Chuck has held several roles at NASA with increasing responsibilities: accountant, team lead (reimbursables); deputy chief financial officer (finance); associate director for Program, Planning & Control (Game Changing Development Program Office); associate director of the Advanced Analytics and Automation Office (AAAO); and acting chief financial officer at the NASA Langley Research Center.

Prior to NASA, Chuck worked in various leadership and management capacities at companies such as Alcoa, Teledyne and SAIC. Additionally, he has worked as a consultant implementing Enterprise Resource Applications (ERP) business solutions from Oracle and Baan in various business units of Alcoa and Nortel Networks. He also has more than 10 years of online teaching experience.

Chuck is a certified public accountant in the state of Virginia and holds the certified government financial manager (CGFM) and chartered global management accountant (CGMA) designation.

Jaclyn Cannon, MBA

Section Leader
Operations; Strategy

Email: jcannon@wm.edu

Program: Online MBA






Credentials:
MBA, Kenan-Flagler Business School, University of North Carolina at Chapel Hill
Master of Liberal Arts, Global Affairs, University of Denver
BS, Political Science, The United States Air Force Academy

Expertise: Operations, strategy consulting, communication

Jaclyn Cannon is a section leader for William & Mary's Online MBA program. She currently works as a senior program manager for Lockheed Martin Space, supporting classified information technology transformation. Her previous roles included strategy consulting at The Boston Consulting Group, Regional Operations Director for Davita, and various roles supporting information technology systems and innovation throughout the public sector. She has also served as a board member and treasurer for a nonprofit and is a veteran of the U.S. Air Force. Jaclyn has a proven ability to develop strategy and execute complex projects within management consulting and IT while maintaining a business-first approach with executive management.

In addition to her MBA from UNC’s Kenan-Flagler Business School, Jaclyn holds a master’s degree focusing on international relations from the University of Denver and is a U.S. Air Force Academy graduate with a degree in political science.

Chris Caracci, MBA

Section Leader
Leadership; Strategy

Email: christopher.caracci@mason.wm.edu

Program: Online MBA

Credentials:
MBA, Rollins College
MA, Organizational Leadership, KU Leuven
BS, Biology, Saint Meinrad Seminary and School of Theology

Expertise: Leadership development and strategy, organizational culture, human resource strategy, change management, project management

Christopher “Chris” Caracci is a section leader for William & Mary's Online MBA program and an executive partner for the Raymond A. Mason School of Business. As a 28-year veteran executive of The Walt Disney Company, he is an expert in leadership and organizational culture design and change. For 20 years, he was senior engagement executive for the Disney Institute, assisting organizations outside of Disney in their work to improve the quality of their own customer, client and patient experiences, specifically through designed and intentional delivery frameworks and methodologies, human resource practices, and approaches to leadership management, development and succession. He has worked extensively with for-profit and non-profit clients, across every industry, and around the globe.

Chris has taught in collegiate programs in business ethics, organizational development, service strategy and leadership. His interests include improving the quality of patient experiences in healthcare settings, emotional intelligence as it drives cultural health, and values-based leadership alignment to organizational culture strategy. Chris is a retired U.S. Air Force officer.

Inga Carboni, Ph.D.

Associate Professor
Leadership

Email: Inga.Carboni@mason.wm.edu

Program: Online MBA

Credentials:
Associate Professor, Leadership

Ph.D., Organization Studies, Boston College

MA, Social Psychology, Boston College

MA, History, Tufts University

BA, Psychology, Bowdoin College

Area: Organizational Behavior

Expertise: Organizational behavior, leadership development, networks and networking, diversity and inclusion

Inga Carboni is an associate professor at William & Mary's Raymond A. Mason School of Business.

An award-winning researcher, instructor, and Fulbright scholar recipient, Inga’s areas of expertise include networks and networking, diversity and inclusion, and leadership. She has been developing leaders for nearly two decades through executive education, graduate and undergraduate courses and academic writings. Her work has appeared in numerous academic journals and books, such as Human Resource Management, Group Dynamics, European Journal of Work and Organizational Psychology, and the Journal of Management Education. Grants from the National Institute for Health, the National Institute of Justice and the William T. Grant Foundation have supported her scholarship. Her 2019 book, “Connect the Dots: How to Build, Nurture, and Leverage Your Network to Achieve Your Personal and Professional Goals,” is now available from Information Age Publishing.

Magdalena Cutler, Ph.D.

Section Leader
Economics

Email: mdcutler@wm.edu

Program: Online MBA

Credentials:
Ph.D., Economics, Arizona State University

MS, Information Management, Arizona State University

BS, Applied Economics, American University in Bulgaria

Expertise: Industrial organization, decision-making with incomplete information, game theory, entrepreneurship

She started her professional career as a technical production manager at American Express Co., where she remotely managed a team of database professionals located in India in supporting the international credit card acquisitions marketing processes in Brazil, U.K., New Zealand and Australia.

Later, she partnered with professionals in the healthcare industry and started an assisted living facility in Mesa, Arizona. Additionally, she identified the need to bring high-quality U.S. graduate business education to foreign business professionals working for American companies abroad. She established an online business program leading the development from the conceptual idea through the planning, licensing, marketing and operations stages. Both endeavors were successful and eventually sold.

A lifelong learner, Magdalena recently participated in a yearlong assignment at the Federal Reserve Bank of San Francisco. A native of Bulgaria, she currently lives in Scottsdale, Arizona, with her partner and three daughters.

Hugh Davis, M.S.

Section Leader
Operations

Email: hddavis@wm.edu

Program: Online MBA

Credentials:
MS, National Resource Strategy, National Defense University, Dwight D. Eisenhower School for National Security and Resource Strategy

MS, Administration, Central Michigan University

BS, Biology, Columbia College

Expertise: Operations, Leadership, Personnel Management, Logistics

Hugh Davis is a section leader for William & Mary's Online MBA program. He is an accomplished thirty-year veteran of the United States Army, serving in several key leadership and strategic positions throughout his career. He is also a recipient of numerous honors, including the Army’s Legion of Merit and the Bronze Star Medal. Upon retirement, Hugh became the Deputy Chief of Staff, G1/4 (Personnel and Logistics) for the Army’s Training and Doctrine Command, where he manages personnel, logistics, infrastructure, safety, and medical operations across the command.

Hugh holds an MS in Administration from Central Michigan University, an MS in National Strategy from the National Defense University, and is a resident graduate of the Army’s Command and Staff College. He also holds a certificate in Supply Chain Management. Hugh's areas of expertise include managing complex operations in resource-limited situations, leadership and personnel management, and logistics planning, support, and coordination.

Jessica Dawson, M.S.

Section Leader
Marketing

Email: jdawson@wm.edu

Program: Online MBA



Credentials:
MS in Marketing, Georgia State University
BS in Marketing, Florida State University

Expertise: Integrated marketing and communication, campaign planning and execution

Jessica Dawson is a MARCOM leader with over 15 years of experience developing and implementing marketing and communications strategies. She is the senior director of campaign planning and execution at The Coca-Cola Company. In this role, she leads a team responsible for managing campaigns from brief to execution for our largest brands. She has also held commercialization and industry communications positions at The Coca-Cola Company. Additionally, she served as an adjunct public relations instructor at South University for over three years.

Before joining The Coca-Cola Company, Jessica spearheaded marketing and communications projects for LG Electronics, The Home Depot and The National Peanut Board. She holds a master of science in marketing from Georgia State University and a bachelor of science in marketing from Florida State University.

Kenneth R. Deans Jr., DHA, MBA

Section Leader
Information Technology, MBA Capstone

Email: krdeans@wm.edu

Program: Online MSBA

Credentials:
MBA, William & Mary
BS, Liberal Arts, Excelsior College

Expertise: Leadership, strategic planning & business development, corporate operations, corporate compliance and information technology

Ken Deans is a section leader and a graduate of the inaugural cohort of the Online MBA program at William & Mary’s Raymond A. Mason School of Business. He is also a graduate of the Executive Nonprofit Leadership Program at Harvard Kennedy School, John F. Kennedy School of Government in Massachusetts.

Ken is the president & CEO of Health Sciences South Carolina (HSSC), the nation’s first statewide biomedical and health research organization. Before joining HSSC, Ken served in the capacity of vice president/chief operating officer of Chesapeake Regional Healthcare, a not-for-profit healthcare system located in Chesapeake, Virginia, and previously as their VP/CCO & CIO. He also served as the VP/CIO of Bassett Healthcare and in various technical management and leadership capacities including director of technology at Greenwich Hospital, a member of the Yale-New Haven Health System in Connecticut.

Ken also serves on several boards and councils including the South Carolina Research Foundation’s Board of Directors, South Carolina’s EPSCoR State Committee, Harvard Business Review’s Advisory Council, and Forbes' Nonprofit Advisory Council. He is a Fellow of the American College of Healthcare Trustees (ACHT) and is a member of the American College of Healthcare Executives (ACHE), the College of Health Information Management Executives (CHIME), and the Health Information Management Systems Society (HIMSS).

Erin DiFabio, MAcc, MSBA

Visiting Lecturer
Accounting

Email: erin.difabio@mason.wm.edu

Program: Online MBA

Credentials:
Master of Accounting (MAcc), William & Mary
MS in Business Analytics (MSBA), William & Mary
BS, Accounting, Syracuse University

Area: Accounting

Expertise: Financial and managerial accounting, tax accounting, international tax research


Erin DiFabio is a visiting lecturer at the Raymond A. Mason School of Business and a section leader for William & Mary's Online MBA program. Erin earned her BS in Accounting from Syracuse University and her Master of Accounting (MAcc) and Master of Science Business Analytics (MSBA) from William & Mary. Prior to pursuing degrees in accounting, Erin served in the United States Marine Corps and then worked in emergency services. While studying at William & Mary, Erin worked as a teaching and research assistant. Erin has also taught financial accounting at Paul Smith’s College and Bryant & Stratton.

Erin has received multiple awards over the years including an Academic Achievement Award from The Institute of Internal Auditors, Tau Beta Sigma Service Award from Tau Beta Sigma at Syracuse University, multiple service medals, and six letters of appreciation from the military. She continues to be active with the MAcc Program at William & Mary by working as a teaching assistant for the MAcc Bootcamp.

Vlad Dolgopolov, Ph.D.

Section Leader
Economics

Email: vvdolgopolov@wm.edu

Program: Online MBA

Credentials:
Ph.D., Economics, Clark University

MA, Economics, Clark University

MLA, Management, Harvard University

MS, Higher Education Administration, Southern New Hampshire University

BS, Business Economics & Finance and Psychology, University of Indianapolis

Expertise: Economics, statistics, management, nonprofit management, higher education administration and leadership, quantitative analysis and statistics, health care

Vlad Dolgopolov is a section leader for William & Mary’s Online MBA program. He also is an associate professor at National Louis University in Chicago. Vlad has taught courses on micro/macroeconomics, statistics, global economics, management, higher education leadership, nonprofits, and quantitative analysis at the undergraduate, graduate and doctoral levels.

In addition to teaching at residential and online programs across the U.S. and in Greece, he has extensive professional experience working in higher education. Most recently, he served as the associate dean of College and Professional Studies at National Louis University. He has held various administration-level positions in the Antonelli College System in Illinois, the Empire Education Corporation in New York and at Clark University in Massachusetts.

Vlad’s academic pursuits include completing advanced coursework at New York University and at universities in Greece and Russia. He has contributed to several published books and authored a piece on monetary policy for the Atlantic Economic Journal. He is a member of the American Economic Association and the Council on Law in Higher Education. Vlad is also bilingual in English and Russian and speaks intermediate Greek.

Kim Donaldson, MIM, MBA

Email: kim.donaldson@mason.wm.edu

Program: Online MBA

Credentials:
Ph.D., Inter-field Economics and Management, Claremont Graduate University Master of International
Management, Thunderbird School of Global Management
MBA, International Business, Dalhousie University
Bachelor of Commerce, Economics, Dalhousie University

Area: Economics

Expertise: International Economics, Central Banking, and International Business and Management

Kim Donaldson currently serves as an Economics Instructor at Northern Arizona University and has been teaching economics courses at the graduate level for the past 15 years. She began her career with the Royal Bank of Canada, where she held many roles including in international auditing and an international assignment with RBC’s acquisition of a retail bank in the United States. These roles gave her the opportunity to travel and work in many parts of the world, including the Caribbean, the UK, and Europe.

As she transitioned from banking to higher education, she had the opportunity to work as a learning partner/consultant with several large multinational companies through her work in Executive Education at Thunderbird, School of Global Management. In that role, she worked closely with faculty to develop customized executive education programs designed to prepare senior management for international assignments. These programs were highly rated by both corporate management and participants.

Kim holds a Master's in International Management from the Thunderbird School of Global Management at Arizona State University, and she is currently pursuing a Ph.D. in International Economics at Claremont Graduate University. She also holds an MBA with a focus on International Business as well as an undergraduate Honors degree in Economics from Dalhousie University in Canada.

Chuck DuVal, Ph.D.

Email: cwduva@wm.edu

Program: Online MBA, Online MSF

Credentials:
Ph.D., Finance, Old Dominion University
MBA, Finance, William & Mary
BS, Marketing, Christopher Newport University

Area: Finance

Expertise: Asset Pricing, Behavioral Finance, Real Estate, and Entrepreneurship

Chuck DuVal recently retired from his position as a tenured Associate Professor of Finance for the Barney Barnett School of Business and Free Enterprise at Florida Southern College. He is a published author in journals associated with Finance, Real Estate, and Entrepreneurship, and has taught a range of courses, including Financial Management, Investments, Commercial Real Estate Investment, and Entrepreneurship.

Prior to his academic career, Chuck was a stockbroker specializing in tax-advantaged investments and mainframe computer sales to financial institutions before embarking on many entrepreneurial endeavors. For over 20 years, he owned Real Estate brokerage firms and other companies involved with syndicating real estate investment, development, construction, property management, and related services.

Chuck earned a Ph.D. in Finance from Old Dominion University in 2012 after completing an MBA with a concentration in Finance at William & Mary in 2009. He also holds a B.S. in Marketing from Christopher Newport University.

Tonya Echols, MA

Email: tonya.echols@mason.wm.edu

Program: Online MBA

Credentials:
MA, Organizational Leadership, Gonzaga University
BS, Business Administration, University of Tennessee

Area: Leadership and Organizational Behavior

Expertise: Leadership, executive coaching, organizational development

Tonya Echols is a multi-award-winning international executive coach, leadership and organizational development consultant. She is the managing principal of Vigere, a Global 100 honoree for 2023. Tonya is a Professional Certified Coach (PCC) credentialed by the International Coach Federation (ICF), of which she is a director and officer of the Professional Coaches Board and serves on the Global Enterprise Board. She is also an executive/leadership coach for the TED Fellows Coaching and Mentoring Initiative and a member of the Society for Industrial and Organizational Psychology. Her writing has also been featured in several publications, including Forbes and HuffPost.

Tonya has over 27 years of experience in corporate management, digital and traditional media, technology, finance, coaching, leadership development, and Diversity, Equity and Inclusion. As a coach and consultant, she partners with numerous organizations across a variety of industries, including Fortune 500 companies.

With a master's degree in organizational leadership from Gonzaga University and as a summa cum laude graduate of the University of Tennessee in business administration–accounting, Tonya is a doctoral candidate in leadership psychology with an emphasis in neuroscience and inclusive leadership from William James College.

Dawn Edmiston, DM, Ed.D.

Clinical Professor
Marketing

Email: dawn.edmiston@mason.wm.edu

Program: Online MBA, Online MSM

Credentials:
  • Clinical Professor
  • Ed.D., Educational Policy, Planning, and Leadership, William & Mary
  • DM, University of Maryland University College, Phi Kappa Phi honors
  • MBA, Strategic Management/International Marketing, Columbia University
  • International Exchange Program, London Business School
  • BS, Rensselaer Polytechnic Institute
  • AA, Elmira College

Area: Marketing

Expertise: Digital marketing, higher education marketing; integrated marketing communication; personal branding

Dr. Dawn Edmiston is the Clinical Professor of Marketing at William & Mary (W&M) and recently served as a Fulbright Scholar at Tallinn University in Estonia. Her teaching honors include the 2021 W&M Online MBA and 2023 W&M Online MSM Outstanding Faculty Awards. Dr. Edmiston’s research has been published in various publications to include the Journal of Marketing for Higher Education.

She serves on the editorial board of the Journal of Marketing Education and previously was the special issues editor for the Marketing Education Review and the Journal for Advancement of Marketing Education. Her research on Integrated Marketing Communication in U.S. Public Institutions of Higher Education received the Council for Advancement and Support of Education outstanding dissertation award. Prior to her career in academia, she held marketing management roles with IBM, PricewaterhouseCoopers Management Consulting Services and Discovery Communications (Discovery Channel, TLC, Animal Planet, Travel Channel and Discovery Channel Online). She has also consulted for organizations such as the Fred Rogers (Mister Rogers) Center and Public Broadcasting Service (PBS).

Her educational background includes two doctorate degrees from University of Maryland and William & Mary, in marketing and higher education, respectively. In addition, she holds an MBA from Columbia Business School (with study abroad at London Business School) and a BS from Rennselaer Polytechnic Institute.

Ram Ganeshan, Ph.D.

Email: ram.ganeshan@mason.wm.edu

Program: Online MSBA

Credentials:
Ph.D., Operations and Logistics, Penn State
MS, Operations Research and Management, University of North Carolina at Chapel Hill
Undergraduate degree in Industrial Management, Birla Institute of Technology & Science (India)

Area: Business Analytics

Expertise: Helping businesses transition to smart and sustainable operations, Sustainable Operations, Managing knowledge intensive organizations, Using information technology to transform business operations, Supply Chain and Logistics Strategy Formulation

Ram Ganeshan is a Professor in the Operations & Technology Group at William & Mary's Raymond A. Mason School of Business, Williamsburg, VA. He received a Doctorate in Operations and Logistics from Penn State; a MSOR degree in Operations Research & Management from the University of North Carolina at Chapel Hill; and an undergraduate degree in Industrial Management from the Birla Institute of Technology & Science in India.

Ram's research and consulting interests are in the areas of supply chain management, digital technologies, and logistics strategy, primarily in the chemical, hi-tech, and retail industries. He is a regular contributor to academic and trade journals and is the co-editor of two books: Quantitative Models for Supply Chain Management and New Directions in Supply Chain Management: Technology, Strategy, and Implementation. In 2001, the Production & Operations Management Society (POMS) awarded him the prestigious "Wickham Skinner Award for Early Career Accomplishments" for his research on how supply chains can be efficiently managed.

In addition to his academic appointment, Ram is active in several corporate advisory Boards, helping these companies embrace the latest developments in supply chain management and digital strategies.

At William & Mary, Ram teaches courses in Supply Chain Management and Digital Strategies to students at all levels - undergraduates to executives. In 2006, he was awarded the Alumni Fellowship Award, reserved only for the finest teachers at the University.

Prior to his appointment at William & Mary, Ram was part of the faculty at the University of Cincinnati Business School where he taught logistics and supply chain. He has also held fellowships and visiting positions at Nijenrode University (Holland) and the Indian School of Business (India).

Bill Geary, Ph.D.

Associate Professor Emeritus
Accounting

Email: w.geary@mason.wm.edu

Program: Online MBA

Credentials:
Associate Professor Emeritus

Ph.D., Accounting and Information Systems, Kellogg School of Management, Northwestern University

MS, Accounting, University of Illinois

BS, Mathematics, University of Illinois

Area: Accounting

Expertise: Health care, activity base management, management control, learning styles, pedagogy

William “Bill” Geary joined the William & Mary faculty in 1978 and is currently an associate professor emeritus teaching managerial and financial accounting. He is a Certified Public Accountant in Illinois.

In May 2015, he received the Thomas A. Graves award from William & Mary to recognize sustained teaching excellence. Bill teaches in the MBA and Executive MBA programs, twice served as the leader of the undergraduate program and served as the coordinator of the accounting program. He has received numerous awards for teaching excellence at both the graduate and undergraduate levels. His research interests are in management accounting and accounting education.

Bill served as a manager in a public accounting practice and as a consultant for the design and implementation of management accounting systems. He has extensive and diverse experience in executive education with a special emphasis on designing and delivering executive education programs for hospital systems and physicians. His considerable involvement with healthcare has provided him with national exposure to the applications of management accounting in the healthcare industry.

Bill is currently an Emeritus professor. In May 2015, he received the Thomas A. Graves award from the College of William and Mary to recognize sustained teaching excellence. Bill teaches in the MBA and Executive MBA programs and twice served as the leader of the undergraduate program. He has received numerous awards for teaching excellence at both the graduate and undergraduate levels. Bill served as a manager in a public accounting practice and as a consultant for the design and implementation of management accounting systems. He has extensive and diverse experience in executive education with a special emphasis on designing and delivering executive education programs for hospital systems and physicians. His involvement with healthcare has provided him with national exposure to management accounting applications in the healthcare industry.

Scott Gibson, Ph.D.

Online MS in Finance Faculty Program Director
J.E. Zollinger Professor of Finance
Finance

Email: Scott.Gibson@mason.wm.edu

Program: Online MBA, Online MSF

Credentials:
J.E. Zollinger Professor of Finance
Ph.D., Finance, Boston College
BS, Finance, Boston College

Area: Economics and Finance

Expertise: Corporate finance and valuation

Scott Gibson is the K. Dane Brooksher Professor of Finance, the Economics and Finance area head, and the Online MS in Finance faculty program director. He previously held academic appointments at Cornell University and the University of Minnesota. Prior to his academic career, he worked as an analyst with Fidelity Investments and as a credit team leader serving a Fortune 500 clientele with HSBC Bank.

His research interests include institutional investor trading strategies and their effects on stock prices, the optimal design of mutual fund exchange rules, agency problems in the mutual fund industry, and the use of derivative securities in lowering corporate financing costs. His research has been featured in the financial press, including The Wall Street Journal, Financial Times, New York Times, Barons, Business Week and Bloomberg.

Scott’s teaching interests include corporate finance and valuation. He has been awarded various outstanding teaching awards on numerous occasions at the undergraduate, graduate and executive levels over his teaching career and has also been named an outstanding faculty member in Businessweek's Guide to the Best Business Schools.

Mingxing Gong, Ph.D.

Section Leader
Business Analytics

Email: mingxing.gong@mason.wm.edu

Program: Online MBA

Credentials:
Ph.D., Financial Services Analytics, University of Delaware
Master in Statistics and Finance, University of Delaware
BS, Economics, Beijing University

Expertise: Business analytics, credit risk modeling, operation optimization

Mingxing Gong holds a Ph.D. in financial services analytics from the University of Delaware, a master's degree in statistics and finance from the University of Delaware and a BS in economics from Beijing University.

Currently, he is the director, head of AI/ML model validation at Barclays. He has more than 12 years of professional experience in the financial service industry, applying business analytics in risk management, strategy development and operations optimization.

In addition to his professional experience, Mingxing has taught multiple online MBA courses.

Chris Gottfried, JD, MBA

Section Leader
Finance

Email: ckgott@wm.edu

Program: Online MBA

Credentials:
  • JD, William & Mary
  • MBA, William & Mary
  • BA, Economics and International Studies, Wake Forest University

Expertise: Corporate finance, commercial credit, bank regulation, enterprise risk management, corporate compliance, digital assets

Chris is an Instructor of Finance at William & Mary’s Mason School of Business and the Faculty Director of the Corporate Compliance Program at the William & Mary School of Law. He has 15+ years of experience in finance and law as a banker, attorney, and consultant. His focus is banking law, regulatory compliance, and operational risk, and he has extensive experience building compliance programs and managing enterprise level projects for Fortune 100 companies. In addition to serving on the faculty at W&M, Chris is the Chief Compliance Officer of Hopscotch Labs, a digital assets technology company, where he's responsible for building a comprehensive compliance program and leading the VASP license application process for Hopscotch's Irish and Lithuanian affiliates. He previously held roles within banking and Big 4, where his work involved the intersection of regulatory compliance and operational risk management. Past clients include Goldman Sachs, JP Morgan Chase, BNP Paribas, Raymond James, and Bank of America. Chris obtained his JD and MBA from William & Mary and his BA in Economics and International Studies from Wake Forest.

Tatia Granger, Ph.D.

Clinical Associate Professor
Organizational Behavior

Email: tatia.granger@mason.wm.edu

Program: Online MBA

Credentials:
Clinical Associate Professor

Ph.D., Higher Education Administration, University of Virginia

MEd, Social Foundations of Education, University of Virginia

BA, French, University of Virginia

Expertise: Leadership, coaching for personal/professional growth, conflict management

Tatia Granger is a clinical associate professor at William & Mary's Raymond A. Mason School of Business in the area of organizational behavior. Her teaching helps students to better understand the intersection of content and context with a focus on personal and career competencies for more productive individual, team and organizational outcomes.

Tatia brings extensive experience in higher education including serving as university ombuds at William & Mary prior to transitioning to the faculty, vice president for enrollment services at Bennett College for Women, chief of staff for the vice president for financial services at Duke University, assistant dean for undergraduate admissions at the University of Virginia and director for the Center for Multicultural Student Services at James Madison University. She also served as an MBA prep coach with Management Leadership for Tomorrow, an organization whose goal is to find, prepare and launch the next generation of diversity into the C-suites of the corporate and nonprofit sectors.

Marie Halvorsen-Ganepola, Ph.D.

Section Leader
Leadership, Organizational Behavior

Email: mdhalvorsengan@wm.edu

Program: Online MBA

Credentials:
Ph.D., Management and Organizational Behavior, University of Florida (pursuing)

MBA, University of Notre Dame

BS, Genetics, University of Kansas

BA, Biology, University of Kansas

Expertise: Personality, intelligence, willpower, resilience, positive organizational scholarship, fear of failure

Marie Halvorsen-Ganepola is a section leader for William & Mary’s Online MBA program and formerly an operations manager for Pearson Government Solutions. She has professional experience as an instructor and tutor for Kaplan Test Prep and Admissions, and as a management consultant for an entrepreneurial real estate firm. Marie is passionate about teaching Principles of Management courses. Her research interests include willpower, personality, intelligence, resilience, and positive organizational scholarship.

Marie’s personal interests include travel, especially to Sri Lanka and U.S. national parks; music including musical theater, choral and liturgical singing, opera, classical, and Neil Diamond; and reading, specifically in the genres of biography, philosophy of science, historical fiction, travelogue, natural history, classic novels, epic fantasy, sci-fi, short story, memoir, and personal essay.

Graham Henshaw, MS

Executive Director of Entrepreneurship Center, Clinical Lecturer
Entrepreneurship

Email: Graham.Henshaw@mason.wm.edu

Program: Online MBA

Credentials:
Executive Director of Entrepreneurship Center

Clinical Professor

Clinical Lecturer

MS, Mechanical Engineering, Virginia Polytechnic Institute and State University

BS, Mechanical Engineering, Virginia Polytechnic Institute and State University

Area: Entrepreneurship

Expertise: Product development, strategic consulting, entrepreneurship, innovation and design

Graham Henshaw is a clinical professor at William & Mary's Raymond A. Mason School of Business and the executive director of the Alan B. Miller Entrepreneurship Center. He has been teaching in the areas of entrepreneurship, and innovation and design at the university since 2012.

Prior to joining William & Mary, Graham was the director of venture development at New Richmond Ventures, a Richmond-based venture capital firm investing in early-stage, socially driven startups. In that role, Graham used his entrepreneurial experience and systematic, customer-centric problem-solving approach to help accelerate the growth of portfolio companies. During his tenure at NRV, Graham also launched an early-stage accelerator called Feed & Seed, which subsequently merged with Lighthouse Labs to support startups in achieving product-market fit through an intensive three-month program focused on iterative business model development.

Graham has a diverse background in product development, Fortune 500 strategic consulting, and entrepreneurship. He leveraged his varied skill set to found Active Innovation Group in 2007, a company that created innovative accessories for athletes. He has worked with companies including General Electric, Kraft Foods, Toyota, and GlaxoSmithKline to create products, services and messaging consistent with deep consumer insights.

Ronald L. Hess, Ph.D.

Online MBA Faculty Program Director; Associate Professor
Marketing

Email: Ron.Hess@mason.wm.edu

Program: Online MSM

Credentials:
Ph.D., Marketing, Virginia Tech
MBA, William & Mary
BA, Marketing, James Madison University

Expertise: Customer satisfaction, customer loyalty/retention, sales management, marketing analytics/research, value pricing

Ronald L. Hess is an associate professor of marketing at William & Mary's Raymond A. Mason School of Business. He teaches Marketing Strategy, Customer Experience Management and Business-to-Business Marketing Career Acceleration Module (CAM) courses in the William & Mary EMBA and MBA programs. Previously, he taught courses in Marketing Analytics, Consumer Behavior, Strategy and Sales Management. Prior to his appointment at William & Mary, he spent two years teaching in the MBA and Executive programs at the University of Central Florida. He is a three-time winner of the Outstanding Professor Award at William & Mary's Raymond A. Mason School of Business.

His research expertise and interest involve the customer experience, customer satisfaction, service convenience, privacy, complaint handling, customer loyalty, service technology and customer lifetime value in the retailing and services industries. He has published his research in Organizational Behavior and Human Decision Processes, Journal of Retailing, Journal of the Academy of Marketing Science, Journal of Service Marketing, Journal of Retailing and Consumer Services, Service Business and Marketing Letters.

Professor Hess has considerable experience in consulting and executive education. He is involved with the Strategic Planning & Management Program (Babson University Executive Education), Strategic Retail Management Program (Intercontinental Group of Department Stores, Switzerland), Retail Strategic Management (Mt. Eliza, Melbourne Business School, Australia), Bunnings (Australia), Bunnings (UK), Officeworks (Australia), Bunnings Commercial Trade (Australia), Abrafarma (Brazil), Blooms The Chemist (Australia), Sogo KL (Kuala Lumpur), Siman (El Salvador), Strategic Planning and Management in Retailing Program (Retail Academy of Singapore), Langley Federal Credit Union, Nike, Cisco, Swisslog, Eaton Corporation, Zeltiq (Allergan), ULab Systems, HintMD, United States Army & Air Force Exchange Service (AAFES), United States Marine Corps Exchange Commands (MCX), United States Army Corps of Engineers (USACE), Navy Exchange Service Command (NEXCOM), Philip Morris USA, Guidestar, Fabsuite, KBH Business Management Systems, Conference of Minority Transportation Officials (COMTO), WIRED, IdeaWorksHamptonRoads, Greater Williamsburg Chamber & Tourism Alliance, Marketing Research Task Force MRTF, Hampton Roads Cluster Program and Hampton Roads Technology Incubator System.

Publications

  • Hess, Ronald L. (In Press), "The Impact of Firm Reputation and Failure Severity on Customers' Responses to Service Failures," Journal of Service Marketing.
  • Ambrose, Maureen L., Ronald L. Hess, and Shankar Ganesan (2007), "The Relationship Between Justice and Attitudes: An Examination of Justice Effects on Event and System-related Attitudes," Organizational Behavior and Human Decision Processes, 103, 21-36.
  • Hess, Ronald L., Shankar Ganesan, and Noreen M. Klein (2007), "Interactional Service Failures in a Pseudorelationship: The Role of Organizational Attributions," Journal of Retailing: Special Issue on Competing Through Service, 83.
  • Hess, Ronald L., Lawrence A. West, and Ronald S. Rubin (2004), "Graphical Information Systems as a Marketing Information Technology," Decision Support Systems, 38 (2), 197-212.
  • Hess, Ronald L., Shankar Ganesan and Noreen M. Klein (2003), "Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction," Journal of the Academy of Marketing Science, 31 (Spring), 127-145.

Deborah Hewitt, Ph.D.

Clinical Professor, Emeritus
Economics

Email: Deborah.Hewitt@mason.wm.edu

Program: Online MBA

Credentials:
Clinical Associate Professor

Ph.D., Duke University

BA, Economics, College of William & Mary

Area: Economics and Finance

Expertise: Emerging markets, international finance, global investing, "live case" method

Deborah Hewitt is a clinical professor Emeritus of economics and finance at William & Mary's Raymond A. Mason School of Business. She was a James B. Duke Scholar at Duke University, and is a member of Phi Beta Kappa and Beta Gamma Sigma. Deborah has lived and worked abroad for nearly 20 years and continues to enjoy international travel. For the past 10 years, she has taken William & Mary's Executive MBA students to China and one additional global destination as part of their Global Immersion courses. Her research interests include emerging markets, international finance, global investing, and "live case" method.

Deborah has taught international economics and finance at UCLA and Claremont Graduate School. She served as the president of Claremont Economics Institute, an economics consulting and forecasting firm that helped develop the Reagan economic plan. During her 15 years with CEI, she consulted with many Fortune 500 firms in the U.S. and abroad, as well as several other governments. Deborah was the chairman of the Claremont Fund, a family of mutual funds, from 1984 to 1988. She has also worked as an international economist at the U.S. Treasury.

She has published numerous articles on the subjects of international trade and finance. She also co-authored the book, “Rust to Riches: The Coming of the Second Industrial Revolution,” with her partner, John Rutledge. She has contributed articles to several business and investment publications, including The Wall Street Journal and Barron's. She was a frequent panelist on Wall Street Week with Louis Rukeyser for five years and has been interviewed on Fox Business News, Bloomberg TV, CNN, and NPR.

Deborah is a member of the Investment Advisory Committee of the Virginia Retirement System and a member of the Reves International Advisory Board at W&M. She is a trustee emeritus of William & Mary's endowment. She is also on the board of Respite, a nonprofit organization providing enriching social opportunities to seniors with disabilities. Deborah and her husband, Jim, have three grown children, who keep her apprised of upcoming trends in the fields of energy efficiency, hospitality management and cloud computing.

Dave Hier, MBA

Section Leader
Business Analytics

Email: dave.hier@mason.wm.edu

Program: Online MBA

Credentials:
  • MBA, Kenan Flagler Business School, University of North Carolina-Chapel Hill
  • BA, Government and Politics, University of Maryland-College Park

Expertise: Strategic planning, revenue operations

Dave Hier has spent the last 10 years in leadership roles in sales operations, revenue operations and sales analytics. Currently, he is a strategy and operations manager for Amazon Web Services, driving strategic sales initiatives related to AWS training and certification. He was previously director of revenue operations at an enterprise IT training company and senior director of analytics at 2U, an education technology company.

Dave volunteers at the Rocky Mountain Micro-Finance Institute, coaching under-resourced entrepreneurs to scale their businesses. Dave holds an MBA from UNC's Kenan Flagler's Business School and a BA from the University of Maryland, College Park.

Steve Hojnicki, MBA, MSBA, PMP

Email: schojnicki@wm.edu

Program: Online MBA, Online MSBA

Credentials:
  • MS, Business Analytics, William & Mary
  • MBA, William & Mary
  • BS, Systems Management, United States Military Academy at West Point

Area: Business Analytics, Operations, Machine Learning

Steve Hojnicki is a section leader for William & Mary’s Online MBA and MSBA programs. Professionally, he serves as an active-duty officer in the United States Army, specializing in operations research and systems analysis. Prior to being stationed at the Pentagon, he served in Oklahoma, Colorado, Hawaii, and Germany, and deployed in support of Operation Enduring Freedom to Badghis Province, Afghanistan. In addition to his military service and teaching responsibilities, Steve holds key staff positions with two veteran-oriented non-profits. He currently serves as the director of MBA operations for Service to School and as the chief analytics officer for Hero Hut. Steve is a proud alumnus of the Mason School of Business holding degrees from the resident MBA program as a Major General James Wright Fellow, and the Online MSBA program. His research interests include analytics, artificial intelligence, and integrating emerging technology into large organizations.

Rayshad Holmes, Ph.D.

Section Leader

Email: raholmes@wm.edu

Program: Online MBA

Credentials:
Ph.D., Organizational Behavior, George Washington University
BS, Business Administration and Human Resources Management, Georgetown University

Expertise: Leadership through the lens of millennials, equity in disciplinary actions, emotional intelligence, online teaching innovations

Rayshad A. Holmes is a section leader for William & Mary's Online MBA program. He currently serves as a principal consultant for the Henle Group, LLC. This new minority/woman/disabled veterans-led organization provides small- and medium-sized businesses with strategic operational advice, support and systems to ensure long-term viability. He is also a senior advisor on matters regarding Workforce Design and Development within BARDA for the Assistant Secretary of Preparedness and Response at the U.S. Department of Health and Human Services. He is the principal advisor for all human capital issues.

Rayshad has served in leadership roles for more than 20 years, beginning his career as a human capital consultant for Accenture, LLP. In this position, he actively engaged in several organizational design and training design and delivery projects for Fortune 500 clients. He also contributed to the firm’s internal growth by mentoring junior consultants and analysts and regularly recruiting on the firm’s behalf.

Additionally, Rayshad has been teaching courses in management, leadership and organizational behavior at the graduate level for more than 15 years. He is an experienced public speaker, having developed and facilitated countless workshops, seminars and interactive discussions with small and large audiences across the country. Most recently, he has taken on a new role of co-executive producer with Sylvia Alston.

Rex Holmlin, Ph.D., PE, PMP

Clinical Lecturer
MBA Capstone

Email: Rex.Holmlin@mason.wm.edu

Program: Online MBA

Credentials:
Clinical Lecturer

Ph.D., Engineering Management, George Washington University

MBA, Tulane University

MS, Organization Development, Tulane University

BS, Engineering, Tulane University

Area: Project Management

Expertise: Project team building, organization design, strategic planning

Rex Holmlin is a clinical lecturer at William & Mary’s Raymond A. Mason School of Business. As a registered professional engineer and Project Management Professional (PMP), he has more than 40 years of experience in project management. During his career he has been responsible for more than $1.3 billion of civil works, building, and military construction projects including the home of William & Mary’s School of Business, Alan B. Miller Hall.

A former Army Officer, Rex has 27 years of both active and reserve service as an engineer. Following Hurricane Andrew, he was brought back on active duty to serve as the project manager for debris removal in South Dade County. He was activated for disaster recovery operations three other times including Hurricane Marilyn in the U.S. Virgin Islands, Hurricane Georges in Puerto Rico, and in New York City following the attack on the World Trade Center. He is a graduate of the Army's Command and General Staff College and the Air War College.

Brian Hults, Ph.D.

Email: brian.hults@mason.wm.edu

Program: Online MBA

Credentials:
Ph.D., Industrial / Organizational Psychology, Michigan State University
Master of Management, Northwestern University
MA, Instrustrial / Organizational Psychology, Michigan State University
BA, General Psychology, University of California at San Diego

Area: Leadership

Expertise: Operating Model Design, Business Capability Management, Managing Change, International Business Human Resources

Brian Hults had a 30+ year career leading human resources in the United States, Asia, and Europe for companies like Coca-Cola, Novartis Pharmaceuticals, Case/International Harvester, and Newell Brands. His last role was as the Chief People Officer at Web.com, a $1B, 3000 employee global technology firm in Jacksonville, Florida.

He specialized in helping businesses adapt their operating and capability models to changing customer, market, and social demands. In his role, he typically designed the global change process, managed the process, and coached the company’s leaders on how to guide their employees through the changes.

As an example, in the early 1990s 100 small farms a day were closing and being replaced by large, corporate farms. Brian helped Case / IH change their go to market model, redefine their capabilities, and redesign the business model to support the point of sale. As a result, net sales rose $440M on a $3B base while fixed costs were reduced by 43%.

In a similar fashion, Brian helped the $2B Office Product Group of Newell Brands achieve 11 consecutive quarters of mid-single digit top line growth and double-digit bottom-line growth after a decade of declining sales.

He has also applied this approach to internal operating processes. He turned around the Novartis shared services organization achieving a 25% increase in both customer satisfaction and employee morale. At Web.com, he helped the business maintain flat healthcare costs in an 8% inflationary environment while simultaneously improving employee benefits and health outcomes.

For the last 4 years, Brian has been teaching Leadership OD in the University of Maryland Online MBA program. He recently received their highest teaching award across both the undergraduate and graduate schools.

Brian is honored to become a member of the William and Mary Mason School of Business Community and will do everything he can to uphold the high standards of the University.

Tracy Johnson-Hall, Ph.D.

Email: tracy.johnsonhall@mason.wm.edu

Program: Online MBA

Credentials:
Ph.D., Management, Clemson University
MBA, Pennsylvania State University
Bachelor of Engineering in Civil and Environmental Engineering, Vanderbilt University

Area: Operations

Expertise: Process Improvement, Supply Chain Transparency, Sustainable Operations, Operations & Marketing Interface

Tracy Johnson-Hall is Clinical Associate Professor in Operations and Information Technology at William & Mary's Raymond A. Mason School of Business. Dr. Johnson-Hall received her Ph.D. in Management from Clemson University, a MBA from the Pennsylvania State University, and a BE in Civil and Environmental Engineering from Vanderbilt University. Her research focuses on the effect of policy, firm strategy and supply chain factors on product recall performance as well as consumer perceptions of product recalls and quality failures.

While at Clemson University, Professor Johnson-Hall was awarded a graduate student teaching award and the 2011 Juran Fellowship from the Joseph M. Juran Center for Leadership in Quality.

Prior to pursuing a doctorate in management, Professor Johnson-Hall worked in various capacities in manufacturing, consulting, and environmental management, including 10 years of experience in pharmaceutical manufacturing.

Kristina Kelley, M.S.

Email: kristina.kelley@mason.wm.edu

Program: Online MBA

Credentials:
MS, Finance, University of Michigan - Dearborn
BBA., Finance, Grand Valley State University

Area: Finance

Expertise: Financial and Asset Management, Organizational Behavior, Market Research, International Finance

Kristina Kelley brings professional experience in banking and finance, having previously worked in asset management. She also has experience in market research, primarily in the healthcare industry. Her passion for teaching comes from her experience as a Teacher's Assistant and Graduate Research Assistant at the University of Michigan - Dearborn.

Kristina holds an M.S. in Finance from the University of Michigan - Dearborn, and she is currently pursuing a Ph.D. in Business Administration with a sub-specialty in Organizational Behavior at the University of North Carolina at Greensboro. She also holds a B.B.A. in Finance from Grand Valley State University in Allendale, Michigan.

Rajiv Kohli, Ph.D.

Professor
Operations, Information Technology

Email: Rajiv.Kohli@mason.wm.edu

Program: Online MBA

Credentials:
John N. Dalton Memorial Professor of Business

Ph.D., Information Systems, University of Maryland, Baltimore County

Bachelor of General Laws, University of Pune

Honorary Fellow, Cambridge Judge Business School, University of Cambridge

Fellow, MIT Center for Information Systems Research

Area: Operations and Information Technology

Expertise: Health information technology, healthcare information systems, business value of information technology, IT innovation

Rajiv Kohli is the John. N. Dalton Memorial Professor of Business at William & Mary. He is ranked as the No. 1 scholar in health information technology thought leadership study and studies have ranked him among the top 20 MIS researchers worldwide. He has taught at the University of Notre Dame, Lehigh University, and the University of Maryland system as well as held visiting positions at MIT and at universities in Asia, Europe, and New Zealand. Rajiv is an Honorary Fellow at the Cambridge Judge Business School at the University of Cambridge as well as a Fellow at MIT Center for Information Systems Research.

For over 15 years, Rajiv has worked or consulted with IBM Global Services, SAS Corporation, United Parcel Service, Encana Oil & Gas (USA) Inc., AM General, MCI Telecommunications, Westinghouse Electronics, Wipro Corporation, and Godrej Industries in addition to several health care organizations. Prior to joining full-time academia, he was a project leader in decision support services at Trinity Health.

Rajiv’s research is published in MIS Quarterly, Management Science, Information Systems Research, MIS Quarterly Executive, Journal of Management Information Systems, Journal of Operations Management and Decision Support Systems, among other journals. He is a co-author of the book “The IT Payoff: Measuring Business Value of Information Technology Investment,” serves as a senior editor for Information Systems Research, and is a member of the editorial boards of several international journals. He has previously served as a senior editor of MIS Quarterly.

Rebecca Lieb, Ph.D.

Section Leader,
Marketing

Email: ralieb@wm.edu

Program: Online MBA



Credentials:
Ph.D., Anglia Ruskin University
MA in Cinema Studies, New York University
MA in Cinema Studies, Université de Paris-Sorbonne
AB in Art History & Classics, Vassar College

Expertise: Digital marketing, content marketing, content strategy, search engine optimization, email marketing, digital advertising

Rebecca Lieb, Ph.D., is an educator, strategic advisor, research analyst, keynote speaker and author. Her areas of specialization are digital marketing and media, with a concentration in content strategy, content marketing and converged media. She works with many of the world’s leading brands on digital marketing innovation. Past clients range from startups to nonprofits to Fortune 100 brands and regulated industries, including Facebook, Home Depot, Nestlé, Anthem, Adobe, Honeywell, DuPont, Fidelity, Gannett, IBM, New York Life, Oracle, Save the Children, Pinterest, LinkedIn, Cisco, advertising and PR agencies, and The Federal Reserve Bank of New York.

As an educator, Rebecca has taught at New York University, Harbour Space University (Barcelona), Avans University (Netherlands), Kellogg School of Management, and Sasin School of Management (Bangkok). She has authored several books on digital marketing and media.

Harris Ligon, MBA

Section Leader
Design Thinking, MBA Capstone

Email: Harris.Ligon@mason.wm.edu

Program: Online MBA

Credentials:
MBA, William & Mary

BS, Psychology, The Citadel, the Military College of South Carolina

Expertise: Operations, sales, marketing, logistics

Harris Ligon is a section leader and a recent graduate from the inaugural cohort of the Online MBA program at William & Mary’s Raymond A. Mason School of Business. Over the years, he has completed additional graduate coursework in applied psychology and logistics at Appalachian State University, Old Dominion University, and Northwestern University.

He currently leads the marketplace solutions function at Uber’s newest venture, Uber Freight. In his current role, Harris leads a subset of post-sales strategic processes. His oversight of business process improvement and joint commercial and operational analyses enable customers to gain both macro and micro insights on the market as well as their own behavior. Additionally, he partners with product, software and operations teams to create automated logistics solutions.

Prior to Uber, Harris spent nearly 10 years in the railroad industry. Over that time period, he led various teams in operations, law, sales, and marketing. At Norfolk Southern, he leveraged his deep knowledge of surface transportation to successfully develop the highest impact line of business. During his time there, he utilized design thinking to create a new customer experience as well as engineer a new commercial forecast process, both of which enhanced accuracy, transparency and, ultimately, the user experience.

David Long, Ph.D.

Associate Professor
Organizational Behavior

Email: David.Long@mason.wm.edu

Program: Online MBA

Credentials:
Associate Professor

Ph.D., Organizational Behavior, University of Florida

MBA, University of Florida

BS, Business Administration, Presbyterian College

Area: Organizational Behavior

Expertise: Impression management, influence tactics, organizational justice, leadership

David Long is an associate professor at William & Mary’s Raymond A. Mason School of Business. He served in the U.S. Navy as a naval flight officer, and currently serves in the U.S. Navy Reserves as a mission commander and flight instructor. His previous professional experience includes positions at The Home Depot in business development and store management.

His research examines various approaches to impression management, including how employees use impression management to build their reputations, and how supervisors and coworkers react to these employees and their strategies. His work has appeared in several journals and books, including the Academy of Management Journal, Journal of Applied Psychology, Personnel Psychology, and The Nature of Leadership.

David's teaching and consulting focuses on introducing and demonstrating methods and strategies for improving one’s career and one’s organization. David has been recognized by Poets & Quants as one of the Top 40 undergraduate business professors. He is also the recipient of numerous undergraduate- and graduate-level teaching awards, including the Faculty Excellence Award, the Page Teaching Award and the Alumni Fellowship Award.

Leslie McCullough, MBA

Section Leader
MBA Capstone

Email: lmccullough@wm.edu

Program: Online MBA

Credentials:
MBA, William & Mary
BA, Psychology, Boston College

Expertise: Brand marketing, strategic communications

Leslie McCullough is a section leader and graduate from the inaugural cohort of the Online MBA program at the Raymond A. Mason School of Business. She currently serves as director of marketing communications for William & Mary, developing and executing robust brand communications and integrated marketing plans.

An award-winning writer, Leslie previously worked as director of strategic initiatives for William & Mary. She is also the founder of McCullough Communications, LLC, a marketing consulting firm focused on helping clients develop creative messaging and optimize communication efforts to meet strategic goals.

Lou Ann McElyea, MBA, PMP

Section Leader
Information Technology

Email: lmcelyea@wm.edu

Program: Online MBA

Credentials:
MBA, Lindenwood University
BS, Business Administration, Washington University
Expertise: Strategic business and information systems planning, analysis & design, project management, business process improvement

Lou Ann McElyea is a section leader for William & Mary's Online MBA program. Some of her previous roles in business include director of worldwide program management for NCR Corporation, manager of global business planning and process improvement for ALLTEL, Inc., engagement manager in the Worldwide Business Transformation Consulting Group for IBM, and president of Information Systems, Inc. where she had more than 15 years management consulting experience working with Fortune 100 companies and large government agencies. She has been involved in every aspect of information systems for more than 30 years, including roles in consulting, management, training, and education.

Lou Ann earned a master’s certificate in project management from George Washington University in Washington, D.C., and an ABD designation toward a Ph.D. in Management Information Systems from Northcentral University in Prescott, Arizona. In 2003, she also earned the Project Management Professional (PMP) Certification.

Jan Nelson, Ed.D.

Email: jan.nelson@mason.wm.edu

Program: Online MBA

Credentials:
Ed.D., Executive Leadership Program, George Washington University
Master of Human Resources & Labor Relations, Michigan State University
MA, Counseling & Higher Education, Virginia Tech
BS, Management, Housing & Development, Virginia Tech

Area: Leadership

Expertise: Executive/Leadership Coaching, Future of Work, Global Organizations, Leadership, Organization Behavior

Jan Nelson has an Ed.D. in Organizational Leadership & Learning from George Washington University (2018), a Graduate Certificate in Evidenced-Based Coaching from Fielding Graduate University, a master’s in Human Resources & Labor Relations from Michigan State University, and a BS/MA in Counseling & Higher Education from Virginia Tech.

Jan Nelson is an executive/leadership coach, a retired global business leader, and graduate professor. For 30+ years, Jan was a global human resources business leader with GE Healthcare in Tokyo, Hong Kong, Singapore, and the U.S, where she partnered with various global P&L’s, technology operations, international commercial teams, and functional business leaders as GE Healthcare grew from US$ 1B to US$ 18B in revenues. Within GE Healthcare, Jan was known for building organization capability, delivering strong results, facilitating change, and developing global talent. Prior to GE Healthcare, her early career experience was in counseling and higher education.

Today, Jan is an executive/leadership coach, and has successfully completed 300+ engagements and 3000+ coaching hours with business executives, global leaders, nonprofit executives, business start-ups, Executive MBA students, high potential talent and company L&D programs. She is a Professional Certified Coach (PCC) with the International Coaching Federation. Additionally, she is a member of the MBA/Graduate HR faculties at the University of Richmond, where she develops and teaches graduate courses in Organization Behavior, Leading Change for Business Leaders, Organization Development, Human Resources Management in Global Environments, Leadership, and The Future of Work. She is a published author; holds leadership roles in several community organizations; and is an Executive Partner at the Mason School of Business, College of William & Mary.

James Olver, Ph.D.

Associate Professor
Marketing

Email: James.Olver@mason.wm.edu

Program: Online MBA, Online MSM

Credentials:
Ph.D., Business Administration, University of Virginia
MBA, Colgate Darden Graduate School of Business Administration, University of Virginia
BA, Psychology, University of Virginia

Area: Marketing

Expertise: Marketing management, product management, consumer behavior, marketing strategy, healthcare marketing

James "Jim" Olver is an associate professor at William & Mary’s Raymond A. Mason School of Business. He has taught at Corvinus University in Budapest and Management Centre Innsbruck, and has held visiting professor positions at the Colgate Darden Graduate School of Business Administration at the University of Virginia and Aoyama Gakuin University in Tokyo, Japan. His research interests include marketing management, product management, consumer behavior, marketing strategy, and healthcare marketing.

Jim has taught courses in creative problem solving, marketing management, product management, marketing strategy, market research, consumer behavior, and marketing analytics in the MBA, Executive MBA, and undergraduate programs at William & Mary. He served as director of undergraduate studies for the School of Business Administration from 1994 to 1997 and as assistant dean for the MBA program from 2005 to 2011.

His research has been published in such journals as the Harvard Business Review, the Journal of Consumer Marketing, Sloan Management Review, and Marketing Science. He engages in consulting, executive education and case writing in both for-profit and not-for-profit sectors, in industries ranging from health care to information technology.

Susan Palocsay, D.Sc.

Section Leader
Business Analytics

Email: susan.palocsay@mason.wm.edu

Program: Online MBA

Credentials:
D.Sc., Operations Research, The George Washington University
MS, Operations Research, The George Washington University
BS, Mathematics, James Madison University

Expertise: Business analytics education, optimization and simulation modeling, statistical and machine learning

Susan Palocsay received her BS in mathematics from James Madison University and her D.Sc. and MS in operations research from George Washington University. She early-retired from JMU as professor emeritus of business analytics, where she taught a variety of management science, statistics, and machine learning courses in the College of Business. She also served as coordinator for the business analytics minor there from its inception in 2011 until her retirement in 2022.

Before joining the faculty at JMU, Susan worked as a systems engineer at the MITRE Corporation in McLean, Va., participating in projects for NASA, the FAA and the U.S. Army. Her project activities there entailed simulation modeling for performance analysis of protocols in Space Station network services, requirements analysis for use of natural language processing and artificial intelligence technologies for database retrieval in Space Station information systems, user interface design and development for FAA network analysis tools and functional analysis and modeling of information flows for new Army communication systems.

During the span of her academic career, Susan has compiled an extensive portfolio. Significant accomplishments include blending together curriculum development, collaborative research and service to improve pedagogical methods, incorporating hands-on software experience and increasing the emphasis on quantitative reasoning skills essential for organizational decision-making. These efforts have resulted in numerous publications in professional educational literature.

Susan currently serves as editor of the Decision Sciences Journal of Innovative Education, one of the leading pedagogical journals in the field. She is motivated by a desire to provide high-quality instruction for analytics to the broader business community.

Saurav Pathak, Ph.D

Clinical Associate Professor,
Strategy

Email: spathak01@wm.edu

Program: Online MBA



Credentials:
Ph.D. in Entrepreneurship, Imperial College Business School, London
Ph.D. in Mechanical Engineering, University of Florida
MS in Mechanical Engineering, Ohio University
BS in Mechanical Engineering, Birla Institute of Technology, India

Expertise: Innovation and entrepreneurship strategy, commercialization strategy, sustainability strategy, emotional intelligence, principled business

Saurav Pathak is a clinical associate research professor of strategy, innovation and entrepreneurship at the Raymond A. Mason School of Business at William & Mary. He began this position in 2022.

Before arriving at William & Mary, he was a professor of innovation at various universities, including Xavier University, Kansas State University and Michigan Tech University.

At Xavier, he was the D.J. O’ Conor Associate Professor of Entrepreneurship, Cintas Institute for Ethics Faculty Fellow, Downing Research Fellow for Undergraduate Research, and the Eigler Faculty Fellow for Community Engaged Pedagogy. At Kansas State, he was the Tilford Fellow for Multicultural Competencies and at Michigan Tech University, he was the Rick and Jo Berquist Endowed Chair in Innovation and Entrepreneurship.

He is interested in research on strategizing commercialization routes for high-tech startups, technology and innovation management, intellectual property rights protections and licensing strategies, technology adoption and consumer receptivity to innovations and barriers to technological adoption.

His research articles have appeared in FT 50 journals, including Human Relations, Journal of Business Venturing, Journal of International Business Studies, and others such as Business & Society, Journal of Small Business Management, Small Business Economics, Entrepreneurship & Regional Development and International Business Review. He has published over 30 articles cited around 2,700 times.

George Perry, MBA

Section Leader
Strategy

Email: gperry01@wm.edu

Program: Online MBA

Credentials:
MBA, Strategic Management, The Wharton School, University of Pennsylvania
MA, International Studies, University of Pennsylvania
BA, Finance and German, University of Notre Dame

Expertise: Sports and entertainment marketing, corporate strategy, strategic partnerships, brand marketing, business development

Perry is a section leader for William & Mary's Online MBA program. He has over 20 years of business experience with globally recognized brands such as Starter, Visa International, XM Radio, The Washington Football Team, Rosetta Stone and the Penn Relays. He has primarily focused on sports and entertainment marketing, corporate strategy, business development and strategic corporate partnerships. He is experienced in advancing domestic and international brands and is passionate about acquiring loyal customers, building strategic relationships, and implementing world-class promotions.

George is currently a full-time instructor at George Mason University, where he teaches Business in Society and the Global Environment of Business. Previously, he was an adjunct professor at Georgetown University for eight years in the graduate level Sports Industry Management program which he helped develop as an advisory board member. George is also a board member and communications committee chair for Leadership Mission International, an organization dedicated to training ethical female leaders in Honduras.

Prior to business school, George was an officer in the U.S. Navy, is a Gulf War veteran, and spent two years as a foreign exchange officer assigned to a French Navy ship.

David Samuel, MS

Section Leader
Information Technology

Email: drsamuel@wm.edu

Program: Online MBA

Credentials:
MS, IT Management, Regis University
BS, Business Administration and Economics, St. Mary's College

Expertise: Cloud computing, XaaS platforms, and the intersection of strategic design, people, process, and technology


David Samuel is a section leader for William & Mary's Online MBA program. He is currently the chief operations and information officer for Endeavor Management. Previously, David was the chief information officer (CIO) for SEIU Local 1000, and CIO of the California State Employees Association. He has played many roles in information technology, including in project and program management, database administration, quality assurance, InfoSec, infrastructure, strategic planning, and consulting. In 2003, he earned the Project Management Professional™ Certification and is ITIL Foundations™ certified and is a graduate of Cornell University's Johnson School of Business Executive Leadership Program.

Bob Sanders, MS

Section Leader
Information Technology

Email: bsanders@wm.edu

Program: Online MBA

Credentials:
MS, Information Systems Management, Bowie State University

BS, Information Systems Management, University of Maryland

Expertise: Leadership, enterprise resource management, strategic planning, security management

Bob Sanders is a section leader for William & Mary's Online MBA program. He has 20 years of progressive responsibility and proven success in various information technology management roles. His expertise includes IT architecture planning, integration, and maintenance of both Information technology components and strategic information systems.

Bob serves as the manager for converged infrastructure operations support at CPS Energy in San Antonio, Texas. He has previously held positions in information technology and program management with Career Point College, PESystems, Inc., CHRISTUS Health, and the Department of Defense. Bob has also served as a consultant leading a team on IT security management and engineering with the U.S. Air Force, NASA, and the United Space Alliance.

Terry Shannon, MBA

Email: tpshannon@wm.edu

Program: Online MBA

Credentials:
MBA, University of Pittsburgh
BS, Management and Marketing, Marquette University
Executive Leadership Coach Certificate, Georgetown University

Expertise: Leadership coaching, supply chain, B2B sales/marketing & operations

Terry Shannon's career in the foodservice distribution industry spanned 26 years beginning as a sales representative, progressing through positions as sales manager, VP of sales, and market president. He also held corporate level positions with Alliant/US Foods including VP of Sales Support and Administration, Division VP of Sales over 10 distribution centers, and VP/GM of the Shared Services Center.

In 2003, Shannon crossed over to the nonprofit social service sector as CEO of St. Mary's Food Bank in Phoenix. Founded in 1967, St. Mary's is recognized internationally as the world's first food bank. In 2011, the food bank ranked as the largest social service agency in Arizona and as one of the largest food banks in the country, distributing 74 million pounds of food, representing approximately 250,000 meals a day to folks in need in Arizona. The food bank received Charity Navigator's "Four Star" rating for nine consecutive years during Shannon's tenure as CEO. He served for two years as chairman of the Feeding America Food Bank Network National Council, representing its 200 food bank members serving the United States. Shannon also served for two years on the Feeding America national board of directors and eight years on the board of directors for the Global Food Banking Network.

In 2012, Shannon began coaching nonprofit leaders and volunteers with the Executive Partner program at William & Mary (Executive Director from 2015 to 2019) working with business school graduate and undergraduate students. He currently serves as a faculty lead/section leader for the Online MBA program, as director of the corporate field consultancy program and as an adjunct professor in organizational behavior.

Trina Shields, Ph.D.

Section Leader
Strategy

Email: tlshields@wm.edu

Program: Online MBA

Credentials:
Ph.D., Applied Management & Decision Sciences, Walden University
MBA, Howard University
BS, Psychology, George Mason University

Expertise: Business strategy, operations and administration, organizational effectiveness and development, performance optimization, change management, and leadership

Trina Shields is a section leader for William & Mary's Online MBA program. She serves as an Executive Officer for the U.S. Department of Education with over 20 years of business and executive experience in both the private and public sectors. In her current role, she provides the direction and oversight necessary to carry out the critical strategic agenda, priorities, and functions for career, technical, and adult education, community colleges, adult literacy, and correctional education.

Prior to her current role, Trina has held numerous leadership positions, including Chief Learning Officer for the Department of Health and Human Services and Senior Associate for Booz Allen Hamilton. Her broad experience includes leading across multiple organizations as well as consulting to Fortune 100 and Fortune 500 companies on their business strategy and operations. Trina is also certified as an Executive Coach and Project Management Professional and has been teaching adult learners at various levels for more than a decade.

Chris Strasser, DM

Section Leader
Business Analytics, Operations

Email: cpstrasser@wm.edu

Program: Online MBA

Credentials:
DM, Information Technology, University of Maryland University College

MS, Telecommunications Management, University of Maryland University College

BS, Industrial and Management Engineering, Rensselaer Polytechnic Institute

Expertise: Corporate compliance, data analytics, enterprise governance, virtual technologies

Chris Strasser is managing director of TransTechSol, which he launched in 2011 to focus on the intersection of virtual technologies, oversight and compliance policies, and intelligence mission. Previously, Chris was a senior staff officer at the National Security Agency (NSA), and an executive with Raytheon and Concurrent Technologies Corporation (CTC).

Chris has more than 25 years of experience with the NSA as a Department of Defense civilian as well as a U.S. Naval Officer. At Raytheon, he led the initial development of a $500 million program in analytics, including cooperative research and development of analytic capabilities, a staffing pipeline, subcontractor management, and automated program management portal applications. At CTC, Chris successfully led their first effort to be the prime contractor for a competitive multi-award $1 billion IDIQ, which resulted in more than $100 million in awards for CTC’s Intelligence business. Using lean management techniques, he institutionalized capabilities that allowed the orchestration of a two-week task order response and management of more than 50 subcontractors.

Chris is DAWIA Level III certified in program management and has written and presented extensively on leadership and transformation initiatives to achieve improved return on investment in public sector agencies. He currently serves as a section leader for William & Mary’s Online MBA program and previously taught at George Washington University and Saint Vincent College.

Kiely Sweatt, MFA

Section Leader
Innovation

Email: klsweatt@wm.edu

Program: Online MBA

Credentials:
MFA, New School University

BA, Spanish, West Virginia University

Expertise: Innovation and strategic design management, interdisciplinary problem solving, entrepreneurship

Kiely Sweatt is a section leader for William & Mary's Online MBA program. She is an innovation consultant charged with designing, facilitating, and leading change practices for Fortune 100 companies, nonprofit organizations and startup ventures. She is also a faculty member at Parsons School of Design – The New School specializing in strategic design and management.

Currently, she serves as the director of innovation at Oracle in the greater New York City area and as the chief operating officer of The Poetry Society of New York. She is the founder of The Wild, whose mission is to bring creative people together to collaborate, design new products/service, and build communities. Kiely is also a consultant trainer at The Design Gym, and co-launched and serves as an advisor to 30 Weeks, a design incubator with Hyper Island and Google.

Her prior work experience includes teaching and serving as a mentor/facilitator in both Spain and the U.S. for organizations like IFP Media Center, Barclay’s, Capital One, ShiftDesign Camp, Hyper Island and Pratt. Kiely has also launched a nonprofit centered around the performing arts.

Amy Teller, MBA

Section Leader
Marketing

Email: aateller@wm.edu

Program: Online MBA, Online MSM

Credentials:
MBA, William & Mary
BA, Art and Art History, William & Mary

Expertise: Strategic marketing, digital marketing, branding and design, data analytics, business ethics

Amy Alyson Teller brings a diverse, interdisciplinary background to her role as section leader. She holds an MBA and BA in art and art history from William & Mary, where she is now a second-year doctoral student in educational policy planning and leadership. Amy’s expertise spans the arts, business and education. With over a decade of experience working in prestigious institutions like The Metropolitan Museum of Art, she has cultivated extensive knowledge across fields. Amy has also worked as a marketing consultant and special events coordinator, collaborating cross-functionally to brand, position and promote initiatives through targeted campaigns.

Currently, Amy is consulting for a quantum cybersecurity startup to bring their innovative technologies to the market. In this capacity, she participated in the Virginia Small Business Development Center’s Innovative Commercialization Assistance Program, which helps entrepreneurs bring new technologies and innovations to market.

Phil Tuning, MBA

Section Leader
Strategy

Email: pltuning@wm.edu

Program: Online MBA

Credentials:
MBA, Raymond A. Mason School of Business - William & Mary
BS, Finance, Virginia Tech

Area: Leadership, Strategy

Expertise: Business unit leadership, change management, marketing, strategy, organizational behavior

Phil Tuning is a section leader for William & Mary’s Online MBA program. Phil has over 20 years of progressive leadership and management experience, culminating in his role as president of John Deere Financial Canada. During his career with John Deere, he served in roles ranging from being part of a business startup team, marketing, credit operations, customer management, public affairs, data management and business unit leadership.

Through assignments in Bangkok, Thailand and Oakville, Canada, Phil gained meaningful insights into leading business units in multicultural environments. His assignment in Thailand also provided the opportunity to execute a business strategy in an emerging market. Throughout his leadership roles with John Deere, he focused on coaching and developing the leaders on his team to deliver business results in a collaborative environment.

Phil also has public sector experience where he worked in economic development in both city and state government organizations. In addition, he worked in banking where his role was in funds management.

Complementing his business background, Phil has served on numerous boards of directors for non-profit organizations. He enjoys cycling, physical fitness, traveling and reading.

Harrison Wagner, MBA

Section Leader,
Finance

Email: hswagner@wm.edu

Program: Online MBA



Credentials:
MBA, Raymond A. Mason School of Business, William & Mary
BS in Finance, Rutgers Business School

Expertise: Finance, valuation, treasury, cash and debt, capital budgeting

Harrison Wagner’s career has focused on building expertise in financial analysis and valuation, cash and debt management, mergers and acquisitions, working capital analysis and equity research.

His recent work includes advising both external clients and internal leadership on multibillion-dollar spinoffs, owning leverage models to determine company dividends, forecasting global cash and debt balances to drive end-of-quarter and end-of-year earnings, breaking down the cash conversion cycle to drive inflow and outflow efficiency and building out treasury management systems for newly created companies.

Harrison holds an MBA with a concentration in finance from William & Mary’s Raymond A. Mason School of Business and a BS in finance from Rutgers Business School. He served as a graduate assistant and mentor while pursuing his academic coursework.

Robert Williams, MBA

Clinical Lecturer
Strategy

Email: Robert.E.Williams@mason.wm.edu

Program: Online MBA

Credentials:
Clinical Lecturer

MBA, The Wharton School, University of Pennsylvania

BBA, Texas Christian University

Area: Marketing

Expertise: Leadership, management, marketing, organizational behavior

Robert “Bob” Williams is a clinical lecturer at William & Mary’s Raymond A. Mason School of Business. He has taught marketing, management and strategic planning as well as a number of courses at Arizona State in the Carey School of Business. His research interests include leadership, management, marketing, and organizational behavior.

Bob spent 26 years working for the DuPont Company in a number of staff and line positions. His last six years he was vice president of marketing and communications. Following that, he was VP of public affairs for San Diego Gas and Electric and then senior VP of marketing and government relations for Sharp Healthcare, also in San Diego. He then started his own business, The Spurgroup, and did business and strategic planning and leadership seminars for Motorola, Intel, AlphaGene, American Diamond Instruments, DuPont, and a number of other companies.

Mary Willis, DBA

Section Leader,
Marketing

Email: mwillis@wm.edu

Program: Online MBA

Credentials:
DBA, Wilmington University
MBA, West Chester University
BS in Business Administration, Drexel University

Expertise: Multi-channel marketing, go-to-market strategy, forecasting, acquisition strategy and product marketing

Mary Willis is a seasoned marketing professional with over a decade of experience in financial services marketing. Mary received her bachelor of science in business administration from Drexel University, master of business administration from West Chester University and doctor of business administration from Wilmington University. Her doctoral research at Wilmington University focused on the impact of personalization in financial marketing on consumer sentiment and preference, a testament to her commitment to academic excellence.

Mary has held pivotal roles in various organizations throughout her career, demonstrating an innate ability to drive bottom-line impact through strategic marketing initiatives. She specializes in multi-channel marketing, go-to-market strategy, forecasting, acquisition strategy and product marketing.

Interested in Our Online Programs?

Jun
7

Priority Application Deadline

June 7th
Fall 2024 Term
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26

Application Deadline

July 26th
Fall 2024 Term
Aug
26

Next Start

August 26th
Fall 2024 Term
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