Connect With World-Class Faculty

Section Leader
Leadership

Email: james.armstrong@mason.wm.edu

Program: Online MBA

Credentials:
Ph.D., Counseling and Clinical Psychology, Loyola University Chicago

MA, Counseling Psychology, University of Northern Colorado

BA, Psychology, University of Virginia

Expertise: Leadership and development, executive and team coaching, creativity and innovation

James “Jim” Armstrong is a section leader for William & Mary's Online MBA program. He has been affiliated with numerous Fortune 500, mid-range and start-up companies, holding internal managerial roles and working as an external consultant and executive coach. His work includes leadership roles on several global projects and developing programs related to leadership performance and organizational change. He has founded and led two successful boutique management consulting firms in the performance industry, focused on leadership development, executive coaching, organizational design and behavioral change management.

Jim has taught in MBA programs as well as in psychology and organizational development departments at the graduate level. His interests include leadership development employing natural intelligence systems, team dynamics for high performance, creativity and innovation, somatic intelligence for learning, and leading and modeling human behavior for improved self-awareness and performance.

Section Leader
Organizational Behavior

Email: kbicking@wm.edu
Program: Online MBA

Credentials:

• Ed.D., University of Pennsylvania
• Master's in Human Resources Management, Rutgers University
• BA, Economics, Rutgers University

Expertise: Culture, diversity, equity, and inclusion, human resources, leadership development, team effectiveness

Karen Bicking is a section leader in the Online MBA program. She has more than 20 years of experience in human resources, talent management, succession planning and leadership development in the pharmaceutical and medical device industry. She currently works as the director of talent management at Bausch + Lomb, driving innovative talent solutions that strengthen the organization’s ability to attract, develop and retain talent. Prior to working at Bausch Health, she held leadership roles at Johnson & Johnson, Bayer and Teva.

In addition to her professional experience, Karen has taught online courses in human resources management and compensation management. Her interests and areas of expertise include diversity, equity, and inclusion, culture, human resources, leadership development and team effectiveness.

Section Leader
Finance

Email: tbindra@wm.edu

Program: Online MBA

Credentials:
MBA, University of Rochester

BA, Economics and Accounting, University of Delhi

Expertise: Financial management, strategic planning, risk management and compliance, mergers and acquisitions, real estate finance, portfolio and investment management

Taj Bindra is a section leader for William & Mary’s Online MBA program and is also a management consultant. Previously, he served as the chief financial officer and executive vice president of the JP Morgan Chase (JPM) Home Finance Division where he was responsible for finance, strategy and risk. He served on the board of directors of the Chase Mortgage Corporation, management committee of JPM’s Retail Banking Division and chaired the Risk Committee.

Taj was also the president of Washington Mutual’s mortgage business with 7,000 employees across the United States and had direct responsibility for capital markets, finance and servicing line of business, and served on the operating, management and ALCO committees.

Taj has served on the executive committee and was a John M. Olin Fellow at the University of Rochester Simon Business School. He has taught courses in home mortgage and finance, appeared as a TV commentator and has been interviewed by major newspapers.

Email: nicole.bissessar@mason.wm.edu

Program: Online MBA

Credentials:
Ph.D., Economics, Clark University
MA, Economics, Clark University
MS, Economics, The University of the West Indies
BS, Economics, The University of the West Indies

Area: Economics

Expertise: Econometrics, Macroeconomics, Labor Economics, Money & Banking, International Macroeconomics, International Trade and Finance, and Sub-Saharan African Studies

Nicole Bissessar is an economist, independent broker, and educator. She has more than 10 years of experience teaching and developing online and traditional courses in the fields of finance, macro- and microeconomics, econometrics and quantitative studies, and global studies. She currently serves on the Southern New Hampshire University Economics Faculty, after previously serving as an Assistant Professor of Economics at Kent State University from 2009 to 2018.

As a licensed broker, Nicole also consults privately at for-profit institutions and teaches Sanskrit globally to purohits (Sanskrit: a Hindu priest). She holds a Ph.D. and M.A. in Economics from Clark University in Worcester, Massachusetts. She also holds an M.S. and B.S. in Economics from The University of the West Indies - St. Augustine campus in Trinidad and Tobago.

Section Leader
Integrated Technology

Email: wblanton@wm.edu

Program: Online MBA

Credentials:

• MBA, Raymond A. Mason School of Business, William & Mary
• BS, Business Administration, Christopher Newport University

Expertise: IT Governance, information security, business technology, GRC, change management

Will Blanton is an information technology professional in the healthcare marketing space at Snow Companies, a subsidiary of Omnicom. Will manages and oversees areas of the organization, including traditional information technology/help desk, information security and product technologies. He specializes in the intersection of business and technology, is passionate about enabling the organization to work efficiently in all areas of technology and translates the company’s business needs into technology solutions. He works with both internal and external stakeholders to create products and processes that align with business goals.

Will is thrilled to return to William and Mary’s Online MBA program as a section leader after recently graduating from the program in December 2020. He is a proud member of the Beta Gamma Sigma International Honors Society.

Will leads the technology aspect of his organization's governance, risk and compliance efforts. In his time with Snow Companies, he has led efforts to remain on the cutting edge of the privacy landscape and considers information security a moral and ethical obligation of all organizations. Additionally, he oversees all aspects of technology integration with the parent organization.

Chancellor Clinical Professor of Business
Business Analytics, Operations, Artificial Intelligence

Email: Paul.Blossom@mason.wm.edu

Program: Online MBA, Online MSBA

Credentials:
Clinical Associate Professor

Ph.D., Operations Management, Michigan State University

MS, Operations Research, Michigan State University

BS, Psychology, Michigan State University

Area: Operations and Information Technology

Expertise: Information technology, quality management, Six Sigma, lean management issues

Paul Blossom is a clinical associate professor at William & Mary's Raymond A. Mason School of Business. He is a published author in Interfaces, APICS and other journals pertaining to management science. In addition to his corporate experience, his interests include information technology, quality management, Six Sigma and lean management issues in the healthcare and nonprofit sectors.

Prior to his career as a professor, Paul consulted in operations and information systems. He served as the chief operating officer at a venture capital-funded software development company and taught information systems and operations management and strategy at five universities. Paul also held a variety of positions at General Motors.

Paul currently splits his time between Williamsburg and Grand Rapids, Michigan, where his wife and the youngest of their five children reside. He is an avid builder who enjoys constructing furniture, electronic items and doing home renovations.

Email: james.boswell@mason.wm.edu

Program: Online MBA

Credentials:
J.D., University of Georgia
MBA, Organizational Management, Eastern University
Master of Liberal Arts, Government, Harvard University
BA, English, William & Mary

Area: Leadership

Expertise: Business Law, Litigation, and Alternative Dispute Resolution, Business Ethics, History of American Business, Organizational Behavior and Culture Change


James Boswell has spent nearly 30 years working at the intersection of business, law, and government. His public-sector employment includes the Office of General Counsel of the US Department of Health and Human Services, and in the private sector he has been employed in various capacities including Chief Legal Officer.

He is a Principal in a boutique consulting firm assisting businesses with organizational culture change including DEIB, Leadership Excellence, Employee Engagement, Quality Service, Litigation Avoidance, and Sustainable Results in various industries including higher education, construction, and health care.

James is a Planning Commissioner for the City of Williamsburg and a Williamsburg Architectural Review Board member. He also is a member of the Board of Directors of the William & Mary Libraries, and the Board of Directors of the Williamsburg-Peninsula Chapter of the William & Mary Alumni Society. He serves as Vice Chair of the Advisory Board for the Museum of Early Southern Decorative Arts.

He has taught Business Law and related courses since 1991 at various institutions including Rollins College, and for several years taught a popular History course for William & Mary’s Christopher Wren Association. He is also currently on the faculty at Albany (NY) Law School’s LL.M. program in Human Resources Law, Leadership, and Policy.

James graduated from William & Mary with a degree in English and Anthropology, and holds a J.D. from the University of Georgia School of Law, a Master’s degree in Government from Harvard University, and a Professional Certificate in Strategic Management from the Wharton School of the University of Pennsylvania.

Section Leader
Accounting

Email: Charles.Brooks@mason.wm.edu
Program: Online MBA

Credentials:
MBA, Old Dominion University
BS, Administration, Radford University

Expertise: Budget formulation and execution, strategic planning, process improvement and system implementation

Chuck Brooks is a section leader for William & Mary's Online MBA program. He is a member of the NASA Mission Support Directorate management team and is the deputy director of resources and performance management. Chuck has held several roles at NASA with increasing responsibilities: accountant, team lead (reimbursables); deputy chief financial officer (finance); associate director for Program, Planning & Control (Game Changing Development Program Office); associate director of the Advanced Analytics and Automation Office (AAAO); and acting chief financial officer at the NASA Langley Research Center.

Prior to NASA, Chuck worked in various leadership and management capacities at companies such as Alcoa, Teledyne and SAIC. Additionally, he has worked as a consultant implementing Enterprise Resource Applications (ERP) business solutions from Oracle and Baan in various business units of Alcoa and Nortel Networks. He also has more than 10 years of online teaching experience.

Chuck is a certified public accountant in the state of Virginia and holds the certified government financial manager (CGFM) and chartered global management accountant (CGMA) designation.

Section Leader
Operations; Strategy

Email: jcannon@wm.edu

Program: Online MBA

Credentials:
MBA, Kenan-Flagler Business School, University of North Carolina at Chapel Hill
Master of Liberal Arts, Global Affairs, University of Denver
BS, Political Science, The United States Air Force Academy

Expertise: Operations, strategy consulting, communication

Jaclyn Cannon is a section leader for William & Mary's Online MBA program. She currently works as a senior program manager for Lockheed Martin Space, supporting classified information technology transformation. Her previous roles include strategy consulting at The Boston Consulting Group, Regional Operations Director for Davita, and various roles supporting information technology systems and innovation throughout the public sector. She has also served as a board member and treasurer for a nonprofit and is a veteran of the U.S. Air Force. Jaclyn has a proven ability to develop strategy and execute complex projects within management consulting and IT while maintaining a business-first approach with executive management.

In addition to her MBA from UNC's Kenan-Flagler Business School, Jaclyn holds a master’s degree focusing on international relations from the University of Denver and is a U.S. Air Force Academy graduate with a degree in political science.

Section Leader
Leadership; Strategy

Email: christopher.caracci@mason.wm.edu

Program: Online MBA

Credentials:
MBA, Rollins College
MA, Organizational Leadership, KU Leuven
BS, Biology, Saint Meinrad Seminary and School of Theology

Expertise: Leadership development and strategy, organizational culture, human resource strategy, change management, project management

Christopher “Chris” Caracci is a section leader for William & Mary's Online MBA program and an executive partner for the Raymond A. Mason School of Business. As a 28-year veteran executive of The Walt Disney Company, he is an expert in leadership and organizational culture design and change. For 20 years, he was senior engagement executive for the Disney Institute, assisting organizations outside of Disney in their work to improve the quality of their own customer, client and patient experiences, specifically through designed and intentional delivery frameworks and methodologies, human resource practices, and approaches to leadership management, development and succession. He has worked extensively with for-profit and non-profit clients, across every industry, and around the globe.

Chris has taught in collegiate programs in business ethics, organizational development, service strategy and leadership. His interests include improving the quality of patient experiences in healthcare settings, emotional intelligence as it drives cultural health, and values-based leadership alignment to organizational culture strategy. Chris is a retired U.S. Air Force officer.

Associate Professor
Leadership

Email: Inga.Carboni@mason.wm.edu

Program: Online MBA

Credentials:
Associate Professor, Leadership

Ph.D., Organization Studies, Boston College

MA, Social Psychology, Boston College

MA, History, Tufts University

BA, Psychology, Bowdoin College

Area: Organizational Behavior

Expertise: Organizational behavior, leadership development, networks and networking, diversity and inclusion

Inga Carboni is an associate professor at William & Mary's Raymond A. Mason School of Business.

An award-winning researcher, instructor, and Fulbright scholar recipient, Inga’s areas of expertise include networks and networking, diversity and inclusion, and leadership. She has been developing leaders for nearly two decades through executive education, graduate and undergraduate courses and academic writings. Her work has appeared in numerous academic journals and books, such as Human Resource Management, Group Dynamics, European Journal of Work and Organizational Psychology, and the Journal of Management Education. Grants from the National Institute for Health, the National Institute of Justice and the William T. Grant Foundation have supported her scholarship. Her 2019 book, “Connect the Dots: How to Build, Nurture, and Leverage Your Network to Achieve Your Personal and Professional Goals,” is now available from Information Age Publishing.

Section Leader

Email: kim.chatani@mason.wm.edu

Program: Online MBA

Credentials:
MBA, Boston University
BS, Accounting, State University of New York at Albany

Expertise: Accounting/auditing, corporate governance, cyber risk management, strategy, corporate finance

Kim Chatani is a section leader in the Online MBA program. He served as board member and audit committee chair at Far East National Bank and is the current chairman of the audit committee and chairman of the strategic planning & risk management committee at Ygeia Consulting Group, Inc., a healthcare management consultancy. He is also an advisory partner and board member for Khronicle Partners, Inc., an Irvine-based boutique management consulting company. Kim is also vice president and board member for the Association of Certified Fraud Examiners (ACFE) Orange County, California Chapter.

Kim is a certified public accountant (CPA), certified fraud examiner (CFE), certified financial services auditor (CFSA), chartered global management accountant (CGMA) and forensic CPA (FCPA). He is also a former ‘Big-4’ audit and consulting partner from Arthur Andersen, A.T. Kearney, Inc., and BearingPoint Inc. (formerly KPMG Consulting).

Kim is a committed academic with experience teaching a wide range of accounting, finance, corporate governance and risk management courses at the undergraduate and graduate levels. His focus areas are corporate governance, cybersecurity and risk management with an emphasis on information and cyber securities risk management. He has co-authored several fraud casebooks published by John Wiley & Sons of New York and is a contributing author for the American Institute of Certified Public Accountants (AICPA) Examination on IFRS training programs. Kim is also an avid writer and speaker at various conferences on the topic of information security.

Section Leader
Economics

Email: mdcutler@wm.edu

Program: Online MBA

Credentials:
Ph.D., Economics, Arizona State University

MS, Information Management, Arizona State University

BS, Applied Economics, American University in Bulgaria

Expertise: Industrial organization, decision-making with incomplete information, game theory, entrepreneurship

She started her professional career as a technical production manager at American Express Co., where she remotely managed a team of database professionals located in India in supporting the international credit card acquisitions marketing processes in Brazil, U.K., New Zealand and Australia.

Later, she partnered with professionals in the healthcare industry and started an assisted living facility in Mesa, Arizona. Additionally, she identified the need to bring high-quality U.S. graduate business education to foreign business professionals working for American companies abroad. She established an online business program leading the development from the conceptual idea through the planning, licensing, marketing and operations stages. Both endeavors were successful and eventually sold.

A lifelong learner, Magdalena recently participated in a yearlong assignment at the Federal Reserve Bank of San Francisco. A native of Bulgaria, she currently lives in Scottsdale, Arizona, with her partner and three daughters.

Section Leader
Operations

Email: hddavis@wm.edu

Program: Online MBA

Credentials:
MS, National Resource Strategy, National Defense University, Dwight D. Eisenhower School for National Security and Resource Strategy

MS, Administration, Central Michigan University

BS, Biology, Columbia College

Expertise: Operations, Leadership, Personnel Management, Logistics

Hugh Davis is a section leader for William & Mary's Online MBA program. He is an accomplished thirty-year veteran of the United States Army, serving in several key leadership and strategic positions throughout his career. He is also a recipient of numerous honors, including the Army’s Legion of Merit and the Bronze Star Medal. Upon retirement, Hugh became the Deputy Chief of Staff, G1/4 (Personnel and Logistics) for the Army’s Training and Doctrine Command, where he manages personnel, logistics, infrastructure, safety, and medical operations across the command.

Hugh holds an MS in Administration from Central Michigan University, an MS in National Strategy from the National Defense University, and is a resident graduate of the Army’s Command and Staff College. He also holds a certificate in Supply Chain Management. Hugh's areas of expertise include managing complex operations in resource-limited situations, leadership and personnel management, and logistics planning, support, and coordination.

Section Leader
Information Technology, MBA Capstone

Email: krdeans@wm.edu

Program: Online MSBA

Credentials:
MBA, William & Mary
BS, Liberal Arts, Excelsior College

Expertise: Leadership, strategic planning & business development, corporate operations, corporate compliance and information technology

Ken Deans is a section leader and a graduate of the inaugural cohort of the Online MBA program at William & Mary’s Raymond A. Mason School of Business. He is also a graduate of the Executive Nonprofit Leadership Program at Harvard Kennedy School, John F. Kennedy School of Government in Massachusetts.

Ken is the president & CEO of Health Sciences South Carolina (HSSC), the nation’s first statewide biomedical and health research organization. Before joining HSSC, Ken served in the capacity of vice president/chief operating officer of Chesapeake Regional Healthcare, a not-for-profit healthcare system located in Chesapeake, Virginia, and previously as their VP/CCO & CIO. He also served as the VP/CIO of Bassett Healthcare and in various technical management and leadership capacities including director of technology at Greenwich Hospital, a member of the Yale-New Haven Health System in Connecticut.

Ken also serves on several boards and councils including the South Carolina Research Foundation’s Board of Directors, South Carolina’s EPSCoR State Committee, Harvard Business Review’s Advisory Council, and Forbes' Nonprofit Advisory Council. He is a Fellow of the American College of Healthcare Trustees (ACHT) and is a member of the American College of Healthcare Executives (ACHE), the College of Health Information Management Executives (CHIME), and the Health Information Management Systems Society (HIMSS).

Visiting Lecturer
Accounting

Email: erin.difabio@mason.wm.edu

Program: Online MBA

Credentials:
Master of Accounting (MAcc), William & Mary
MS in Business Analytics (MSBA), William & Mary
BS, Accounting, Syracuse University

Area: Accounting

Expertise: Financial and managerial accounting, tax accounting, international tax research


Erin DiFabio is a visiting lecturer at the Raymond A. Mason School of Business and a section leader for William & Mary's Online MBA program. Erin earned her BS in Accounting from Syracuse University and her Master of Accounting (MAcc) and Master of Science Business Analytics (MSBA) from William & Mary. Prior to pursuing degrees in accounting, Erin served in the United States Marine Corps and then worked in emergency services. While studying at William & Mary, Erin worked as a teaching and research assistant. Erin has also taught financial accounting at Paul Smith’s College and Bryant & Stratton.

Erin has received multiple awards over the years including an Academic Achievement Award from The Institute of Internal Auditors, Tau Beta Sigma Service Award from Tau Beta Sigma at Syracuse University, multiple service medals, and six letters of appreciation from the military. She continues to be active with the MAcc Program at William & Mary by working as a teaching assistant for the MAcc Bootcamp.

Section Leader
Economics

Email: vvdolgopolov@wm.edu

Program: Online MBA

Credentials:
Ph.D., Economics, Clark University

MA, Economics, Clark University

MLA, Management, Harvard University

MS, Higher Education Administration, Southern New Hampshire University

BS, Business Economics & Finance and Psychology, University of Indianapolis

Expertise: Economics, statistics, management, nonprofit management, higher education administration and leadership, quantitative analysis and statistics, health care

Vlad Dolgopolov is a section leader for William & Mary’s Online MBA program. He also is an associate professor at National Louis University in Chicago. Vlad has taught courses on micro/macroeconomics, statistics, global economics, management, higher education leadership, nonprofits, and quantitative analysis at the undergraduate, graduate and doctoral levels.

In addition to teaching at residential and online programs across the U.S. and in Greece, he has extensive professional experience working in higher education. Most recently, he served as the associate dean of College and Professional Studies at National Louis University. He has held various administration-level positions in the Antonelli College System in Illinois, the Empire Education Corporation in New York and at Clark University in Massachusetts.

Vlad’s academic pursuits include completing advanced coursework at New York University and at universities in Greece and Russia. He has contributed to several published books and authored a piece on monetary policy for the Atlantic Economic Journal. He is a member of the American Economic Association and the Council on Law in Higher Education. Vlad is also bilingual in English and Russian and speaks intermediate Greek.

Email: kim.donaldson@mason.wm.edu

Program: Online MBA

Credentials:
Ph.D., Inter-field Economics and Management, Claremont Graduate University Master of International
Management, Thunderbird School of Global Management
MBA, International Business, Dalhousie University
Bachelor of Commerce, Economics, Dalhousie University

Area: Economics

Expertise: International Economics, Central Banking, and International Business and Management

Kim Donaldson currently serves as an Economics Instructor at Northern Arizona University and has been teaching economics courses at the graduate level for the past 15 years. She began her career with the Royal Bank of Canada, where she held many roles including in international auditing and an international assignment with RBC’s acquisition of a retail bank in the United States. These roles gave her the opportunity to travel and work in many parts of the world, including the Caribbean, the UK, and Europe.

As she transitioned from banking to higher education, she had the opportunity to work as a learning partner/consultant with several large multinational companies through her work in Executive Education at Thunderbird, School of Global Management. In that role, she worked closely with faculty to develop customized executive education programs designed to prepare senior management for international assignments. These programs were highly rated by both corporate management and participants.

Kim holds a Master's in International Management from the Thunderbird School of Global Management at Arizona State University, and she is currently pursuing a Ph.D. in International Economics at Claremont Graduate University. She also holds an MBA with a focus on International Business as well as an undergraduate Honors degree in Economics from Dalhousie University in Canada.

Email: cwduva@wm.edu

Program: Online MBA, Online MSF

Credentials:
Ph.D., Finance, Old Dominion University
MBA, Finance, William & Mary
BS, Marketing, Christopher Newport University

Area: Finance

Expertise: Asset Pricing, Behavioral Finance, Real Estate, and Entrepreneurship

Chuck DuVal recently retired from his position as a tenured Associate Professor of Finance for the Barney Barnett School of Business and Free Enterprise at Florida Southern College. He is a published author in journals associated with Finance, Real Estate, and Entrepreneurship, and has taught a range of courses, including Financial Management, Investments, Commercial Real Estate Investment, and Entrepreneurship.

Prior to his academic career, Chuck was a stockbroker specializing in tax-advantaged investments and mainframe computer sales to financial institutions before embarking on many entrepreneurial endeavors. For over 20 years, he owned Real Estate brokerage firms and other companies involved with syndicating real estate investment, development, construction, property management, and related services.

Chuck earned a Ph.D. in Finance from Old Dominion University in 2012 after completing an MBA with a concentration in Finance at William & Mary in 2009. He also holds a B.S. in Marketing from Christopher Newport University.

Email: tonya.echols@mason.wm.edu

Program: Online MBA

Credentials:
MA, Organizational Leadership, Gonzaga University
BS, Business Administration, University of Tennessee

Area: Leadership

Expertise: Coaching, leadership and organizational development, behavior styles, media, technology, accounting and finance

Tonya Echols is a multi-award-winning international executive coach and leadership and organizational development consultant. She is the managing principal of Vigere, which was selected as one of the Top 20 Leadership Development Training and Coaching companies for 2022. She is also an executive/leadership coach for the TED Fellows Coaching and Mentoring Initiative and her writing has been featured in several publications, including Forbes and HuffPost.

Tonya has almost 30 years of experience in corporate management, digital/traditional media, technology, finance, coaching, leadership development and diversity, equity and inclusion. She works with numerous organizations across a variety of industries, including Fortune 500 companies. Tonya applies her diverse professional background to connect with her clients by drawing on her own real-world experience of successfully leading large teams and addressing a variety of management challenges. She helps her clients move forward to find actionable, inclusive and human-centric solutions that allow them to accomplish their goals and become impactful, transformational leaders and organizations.

Tonya is a doctoral candidate in leadership psychology with a concentration in neuroscience from William James College. She earned a master's degree in organizational leadership from Gonzaga University and is a certified public accountant who graduated summa cum laude from the University of Tennessee in business administration-accounting.

Clinical Professor
Marketing

Email: dawn.edmiston@mason.wm.edu

Program: Online MBA, Online MSM

Credentials:

• Clinical Professor
• Ed.D., Educational Policy, Planning, and Leadership, William & Mary
• DM, University of Maryland University College, Phi Kappa Phi honors
• MBA, Strategic Management/International Marketing, Columbia University
• International Exchange Program, London Business School
• BS, Rensselaer Polytechnic Institute
• AA, Elmira College

Area: Marketing

Expertise: Digital marketing, higher education marketing; integrated marketing communication; personal branding

Dr. Dawn Edmiston is the Clinical Professor of Marketing at William & Mary (W&M) and recently served as a Fulbright Scholar at Tallinn University in Estonia. Her teaching honors include the 2021 W&M Online MBA and 2023 W&M Online MSM Outstanding Faculty Awards. Dr. Edmiston’s research has been published in various publications to include the Journal of Marketing for Higher Education.

She serves on the editorial board of the Journal of Marketing Education and previously was the special issues editor for the Marketing Education Review and the Journal for Advancement of Marketing Education. Her research on Integrated Marketing Communication in U.S. Public Institutions of Higher Education received the Council for Advancement and Support of Education outstanding dissertation award. Prior to her career in academia, she held marketing management roles with IBM, PricewaterhouseCoopers Management Consulting Services and Discovery Communications (Discovery Channel, TLC, Animal Planet, Travel Channel and Discovery Channel Online). She has also consulted for organizations such as the Fred Rogers (Mister Rogers) Center and Public Broadcasting Service (PBS).

Her educational background includes two doctorate degrees from University of Maryland and William & Mary, in marketing and higher education, respectively. In addition, she holds an MBA from Columbia Business School (with study abroad at London Business School) and a BS from Rennselaer Polytechnic Institute.

Email: epepps@wm.edu

Program: Online MBA

Credentials:
MS, Information and Telecommunications Systems, The Johns Hopkins University Carey Business School
BS, Decision Sciences and Management Information Systems, George Mason University

Area: Integrated Technology

Expertise: Information Technology, Cybersecurity, Data Privacy

Elena Epps is a Senior IT Auditor for the U.S. Government Accountability Office. She brings extensive industry experience in the area of information systems management and analysis, cybersecurity, and information technology auditing. Her work over the years has brought about significant changes to federal agencies' IT management work practices, procedures, and internal controls. Elena has taught several information technology and project management courses at the undergraduate and graduate levels, including computer applications and concepts, software design, logistics planning, business networking, systems infrastructure, and emerging technologies.

Elena is completing an Executive DBA from Temple University. She holds an MS in Information and Telecommunication Systems from The Johns Hopkins University Carey Business School, and a BS in Decision Sciences and Management Information Systems from George Mason University.

Section Leader
Operations

Email: lafaulkner@wm.edu

Program: Online MBA

Credentials:
MBA, Raymond A. Mason School of Business - William & Mary
BBA, Accounting, William & Mary

Expertise: Operations, social media integrity, agile product management, and finance

Laura Faulkner is a section leader for William & Mary's Online MBA program. She currently serves as the integrity product program management lead for Meta. Previously, she worked as the head of integrity and risk launches for Facebook, where she led an operations team focused on integrity within the product development process. This role enabled her to optimize global operational processes in a fast-moving technology environment.

Prior to joining Facebook, Laura worked as a senior manager in finance operations at Salesforce, supporting the procure-to-pay process, and optimizing the end-to-end source-to-pay process. She leveraged six sigma and design methodology to create a Source to Pay Salesforce Cloud solution, later sold in partnership with PWC. Laura transitioned to a career within operations from corporate finance at Microsoft, where she supported multiple teams including: the Wall Street Guidance team, Office 365 Finance and the Netherlands Finance team.

Laura is a proud two-time graduate of William & Mary, holding an MBA and BBA in accounting. Her areas of expertise include operations, social media integrity, agile product management and finance.

Email: ram.ganeshan@mason.wm.edu

Program: Online MSBA

Credentials:
Ph.D., Operations and Logistics, Penn State
MS, Operations Research and Management, University of North Carolina at Chapel Hill
Undergraduate degree in Industrial Management, Birla Institute of Technology & Science (India)

Area: Business Analytics

Expertise: Helping businesses transition to smart and sustainable operations, Sustainable Operations, Managing knowledge intensive organizations, Using information technology to transform business operations, Supply Chain and Logistics Strategy Formulation

Ram Ganeshan is a Professor in the Operations & Technology Group at William & Mary's Raymond A. Mason School of Business, Williamsburg, VA. He received a Doctorate in Operations and Logistics from Penn State; a MSOR degree in Operations Research & Management from the University of North Carolina at Chapel Hill; and an undergraduate degree in Industrial Management from the Birla Institute of Technology & Science in India.

Ram's research and consulting interests are in the areas of supply chain management, digital technologies, and logistics strategy, primarily in the chemical, hi-tech, and retail industries. He is a regular contributor to academic and trade journals and is the co-editor of two books: Quantitative Models for Supply Chain Management and New Directions in Supply Chain Management: Technology, Strategy, and Implementation. In 2001, the Production & Operations Management Society (POMS) awarded him the prestigious "Wickham Skinner Award for Early Career Accomplishments" for his research on how supply chains can be efficiently managed.

In addition to his academic appointment, Ram is active in several corporate advisory Boards, helping these companies embrace the latest developments in supply chain management and digital strategies.

At William & Mary, Ram teaches courses in Supply Chain Management and Digital Strategies to students at all levels - undergraduates to executives. In 2006, he was awarded the Alumni Fellowship Award, reserved only for the finest teachers at the University.

Prior to his appointment at William & Mary, Ram was part of the faculty at the University of Cincinnati Business School where he taught logistics and supply chain. He has also held fellowships and visiting positions at Nijenrode University (Holland) and the Indian School of Business (India).

Section Leader
Economics

Email: dgaske@wm.edu

Program: Online MBA

Credentials:
Ph.D., Economics, Rice University

MA, Economics, Rice University

BA, Economics and Mathematics, Ouachita Baptist University

Expertise: Macroeconomics, microeconomics, international finance, current economic issues

Daniel Gaske is an adjunct professor of economics at William & Mary’s Raymond A. Mason School of Business. He has taught numerous macroeconomics and microeconomics courses in the Flex MBA program in Newport News, in the full-time MBA program in Williamsburg, and in the Online MBA program. He also has taught economics at a number of universities in the Washington, D.C., area, including George Mason University, Georgetown University, George Washington University, Johns Hopkins Nitze School of Advanced International Studies and the National Defense University, as well as delivering training on economic topics for USG economic analysts and officials.

He has published two short treatises on economics and statistics: Understanding US and Global Economic Trends: A Primer for the Non-Economist and Understanding the Calculations of Key Economic and Business Statistics.

Daniel and his wife reside in Williamsburg where he is active in his church and other faith-based activities and teaches economic-related courses for the William & Mary's Osher Institute/Christopher Wren Association, a lifelong learning program that delivers short, non-credit courses on topical subjects to interested adults.

Associate Professor Emeritus
Accounting

Email: w.geary@mason.wm.edu

Program: Online MBA

Credentials:
Associate Professor Emeritus

Ph.D., Accounting and Information Systems, Kellogg School of Management, Northwestern University

MS, Accounting, University of Illinois

BS, Mathematics, University of Illinois

Area: Accounting

Expertise: Health care, activity base management, management control, learning styles, pedagogy

William “Bill” Geary joined the William & Mary faculty in 1978 and is currently an associate professor emeritus teaching managerial and financial accounting. He is a Certified Public Accountant in Illinois.

In May 2015, he received the Thomas A. Graves award from William & Mary to recognize sustained teaching excellence. Bill teaches in the MBA and Executive MBA programs, twice served as the leader of the undergraduate program and served as the coordinator of the accounting program. He has received numerous awards for teaching excellence at both the graduate and undergraduate levels. His research interests are in management accounting and accounting education.

Bill served as a manager in a public accounting practice and as a consultant for the design and implementation of management accounting systems. He has extensive and diverse experience in executive education with a special emphasis on designing and delivering executive education programs for hospital systems and physicians. His considerable involvement with healthcare has provided him with national exposure to the applications of management accounting in the healthcare industry.

Bill is currently an Emeritus professor. In May 2015, he received the Thomas A. Graves award from the College of William and Mary to recognize sustained teaching excellence. Bill teaches in the MBA and Executive MBA programs and twice served as the leader of the undergraduate program. He has received numerous awards for teaching excellence at both the graduate and undergraduate levels. Bill served as a manager in a public accounting practice and as a consultant for the design and implementation of management accounting systems. He has extensive and diverse experience in executive education with a special emphasis on designing and delivering executive education programs for hospital systems and physicians. His involvement with healthcare has provided him with national exposure to management accounting applications in the healthcare industry.

Online MS in Finance Faculty Program Director
J.E. Zollinger Professor of Finance
Finance

Email: Scott.Gibson@mason.wm.edu

Program: Online MBA, Online MSF

Credentials:
J.E. Zollinger Professor of Finance
Ph.D., Finance, Boston College
BS, Finance, Boston College

Area: Economics and Finance

Expertise: Corporate finance and valuation

Scott Gibson is the K. Dane Brooksher Professor of Finance, the Economics and Finance area head, and the Online MS in Finance faculty program director. He previously held academic appointments at Cornell University and the University of Minnesota. Prior to his academic career, he worked as an analyst with Fidelity Investments and as a credit team leader serving a Fortune 500 clientele with HSBC Bank.

His research interests include institutional investor trading strategies and their effects on stock prices, the optimal design of mutual fund exchange rules, agency problems in the mutual fund industry, and the use of derivative securities in lowering corporate financing costs. His research has been featured in the financial press, including The Wall Street Journal, Financial Times, New York Times, Barons, Business Week and Bloomberg.

Scott’s teaching interests include corporate finance and valuation. He has been awarded various outstanding teaching awards on numerous occasions at the undergraduate, graduate and executive levels over his teaching career and has also been named an outstanding faculty member in Businessweek's Guide to the Best Business Schools.

Section Leader
Business Analytics

Email: mingxing.gong@mason.wm.edu

Program: Online MBA

Credentials:
Ph.D., Financial Services Analytics, University of Delaware
Master in Statistics and Finance, University of Delaware
BS, Economics, Beijing University

Expertise: Business analytics, credit risk modeling, operation optimization

Mingxing Gong holds a Ph.D. in financial services analytics from the University of Delaware, a master's degree in statistics and finance from the University of Delaware and a BS in economics from Beijing University.

Currently, he is the director, head of AI/ML model validation at Barclays. He has more than 12 years of professional experience in the financial service industry, applying business analytics in risk management, strategy development and operations optimization.

In addition to his professional experience, Mingxing has taught multiple online MBA courses.

Section Leader
Finance

Email: ckgott@wm.edu

Program: Online MBA

Credentials:

• JD, William & Mary
• MBA, William & Mary
• BA, Economics and International Studies, Wake Forest University

Expertise: Corporate finance, commercial credit, bank regulation, enterprise risk management, corporate compliance, digital assets

Chris is an Instructor of Finance at William & Mary’s Mason School of Business and the Faculty Director of the Corporate Compliance Program at the William & Mary School of Law. He has 15+ years of experience in finance and law as a banker, attorney, and consultant. His focus is banking law, regulatory compliance, and operational risk, and he has extensive experience building compliance programs and managing enterprise level projects for Fortune 100 companies. In addition to serving on the faculty at W&M, Chris is the Chief Compliance Officer of Hopscotch Labs, a digital assets technology company, where he's responsible for building a comprehensive compliance program and leading the VASP license application process for Hopscotch's Irish and Lithuanian affiliates. He previously held roles within banking and Big 4, where his work involved the intersection of regulatory compliance and operational risk management. Past clients include Goldman Sachs, JP Morgan Chase, BNP Paribas, Raymond James, and Bank of America. Chris obtained his JD and MBA from William & Mary and his BA in Economics and International Studies from Wake Forest.

Clinical Associate Professor
Organizational Behavior

Email: tatia.granger@mason.wm.edu

Program: Online MBA

Credentials:
Clinical Associate Professor

Ph.D., Higher Education Administration, University of Virginia

MEd, Social Foundations of Education, University of Virginia

BA, French, University of Virginia

Expertise: Leadership, coaching for personal/professional growth, conflict management

Tatia Granger is a clinical associate professor at William & Mary's Raymond A. Mason School of Business in the area of organizational behavior. Her teaching helps students to better understand the intersection of content and context with a focus on personal and career competencies for more productive individual, team and organizational outcomes.

Tatia brings extensive experience in higher education including serving as university ombuds at William & Mary prior to transitioning to the faculty, vice president for enrollment services at Bennett College for Women, chief of staff for the vice president for financial services at Duke University, assistant dean for undergraduate admissions at the University of Virginia and director for the Center for Multicultural Student Services at James Madison University. She also served as an MBA prep coach with Management Leadership for Tomorrow, an organization whose goal is to find, prepare and launch the next generation of diversity into the C-suites of the corporate and nonprofit sectors.

Section Leader
Leadership, Organizational Behavior

Email: mdhalvorsengan@wm.edu

Program: Online MBA

Credentials:
Ph.D., Management and Organizational Behavior, University of Florida (pursuing)

MBA, University of Notre Dame

BS, Genetics, University of Kansas

BA, Biology, University of Kansas

Expertise: Personality, intelligence, willpower, resilience, positive organizational scholarship, fear of failure

Marie Halvorsen-Ganepola is a section leader for William & Mary’s Online MBA program and formerly an operations manager for Pearson Government Solutions. She has professional experience as an instructor and tutor for Kaplan Test Prep and Admissions, and as a management consultant for an entrepreneurial real estate firm. Marie is passionate about teaching Principles of Management courses. Her research interests include willpower, personality, intelligence, resilience, and positive organizational scholarship.

Marie’s personal interests include travel, especially to Sri Lanka and U.S. national parks; music including musical theater, choral and liturgical singing, opera, classical, and Neil Diamond; and reading, specifically in the genres of biography, philosophy of science, historical fiction, travelogue, natural history, classic novels, epic fantasy, sci-fi, short story, memoir, and personal essay.

Executive Director of Entrepreneurship Center, Clinical Lecturer
Entrepreneurship

Email: Graham.Henshaw@mason.wm.edu

Program: Online MBA

Credentials:
Executive Director of Entrepreneurship Center

Clinical Professor

Clinical Lecturer

MS, Mechanical Engineering, Virginia Polytechnic Institute and State University

BS, Mechanical Engineering, Virginia Polytechnic Institute and State University

Area: Entrepreneurship

Expertise: Product development, strategic consulting, entrepreneurship, innovation and design

Graham Henshaw is a clinical professor at William & Mary's Raymond A. Mason School of Business and the executive director of the Alan B. Miller Entrepreneurship Center. He has been teaching in the areas of entrepreneurship, and innovation and design at the university since 2012.

Prior to joining William & Mary, Graham was the director of venture development at New Richmond Ventures, a Richmond-based venture capital firm investing in early-stage, socially driven startups. In that role, Graham used his entrepreneurial experience and systematic, customer-centric problem-solving approach to help accelerate the growth of portfolio companies. During his tenure at NRV, Graham also launched an early-stage accelerator called Feed & Seed, which subsequently merged with Lighthouse Labs to support startups in achieving product-market fit through an intensive three-month program focused on iterative business model development.

Graham has a diverse background in product development, Fortune 500 strategic consulting, and entrepreneurship. He leveraged his varied skill set to found Active Innovation Group in 2007, a company that created innovative accessories for athletes. He has worked with companies including General Electric, Kraft Foods, Toyota, and GlaxoSmithKline to create products, services and messaging consistent with deep consumer insights.

Online MBA Faculty Program Director; Associate Professor
Marketing

Email: Ron.Hess@mason.wm.edu

Program: Online MSM

Credentials:
Ph.D., Marketing, Virginia Tech
MBA, William & Mary
BA, Marketing, James Madison University

Expertise: Customer satisfaction, customer loyalty/retention, sales management, marketing analytics/research, value pricing

Ronald L. Hess is an associate professor of marketing at William & Mary's Raymond A. Mason School of Business. He teaches Marketing Strategy, Customer Experience Management and Business-to-Business Marketing Career Acceleration Module (CAM) courses in the William & Mary EMBA and MBA programs. Previously, he taught courses in Marketing Analytics, Consumer Behavior, Strategy and Sales Management. Prior to his appointment at William & Mary, he spent two years teaching in the MBA and Executive programs at the University of Central Florida. He is a three-time winner of the Outstanding Professor Award at William & Mary's Raymond A. Mason School of Business.

His research expertise and interest involve the customer experience, customer satisfaction, service convenience, privacy, complaint handling, customer loyalty, service technology and customer lifetime value in the retailing and services industries. He has published his research in Organizational Behavior and Human Decision Processes, Journal of Retailing, Journal of the Academy of Marketing Science, Journal of Service Marketing, Journal of Retailing and Consumer Services, Service Business and Marketing Letters.

Professor Hess has considerable experience in consulting and executive education. He is involved with the Strategic Planning & Management Program (Babson University Executive Education), Strategic Retail Management Program (Intercontinental Group of Department Stores, Switzerland), Retail Strategic Management (Mt. Eliza, Melbourne Business School, Australia), Bunnings (Australia), Bunnings (UK), Officeworks (Australia), Bunnings Commercial Trade (Australia), Abrafarma (Brazil), Blooms The Chemist (Australia), Sogo KL (Kuala Lumpur), Siman (El Salvador), Strategic Planning and Management in Retailing Program (Retail Academy of Singapore), Langley Federal Credit Union, Nike, Cisco, Swisslog, Eaton Corporation, Zeltiq (Allergan), ULab Systems, HintMD, United States Army & Air Force Exchange Service (AAFES), United States Marine Corps Exchange Commands (MCX), United States Army Corps of Engineers (USACE), Navy Exchange Service Command (NEXCOM), Philip Morris USA, Guidestar, Fabsuite, KBH Business Management Systems, Conference of Minority Transportation Officials (COMTO), WIRED, IdeaWorksHamptonRoads, Greater Williamsburg Chamber & Tourism Alliance, Marketing Research Task Force MRTF, Hampton Roads Cluster Program and Hampton Roads Technology Incubator System.

Publications

• Hess, Ronald L. (In Press), "The Impact of Firm Reputation and Failure Severity on Customers' Responses to Service Failures," Journal of Service Marketing.
• Ambrose, Maureen L., Ronald L. Hess, and Shankar Ganesan (2007), "The Relationship Between Justice and Attitudes: An Examination of Justice Effects on Event and System-related Attitudes," Organizational Behavior and Human Decision Processes, 103, 21-36.
• Hess, Ronald L., Shankar Ganesan, and Noreen M. Klein (2007), "Interactional Service Failures in a Pseudorelationship: The Role of Organizational Attributions," Journal of Retailing: Special Issue on Competing Through Service, 83.
• Hess, Ronald L., Lawrence A. West, and Ronald S. Rubin (2004), "Graphical Information Systems as a Marketing Information Technology," Decision Support Systems, 38 (2), 197-212.
• Hess, Ronald L., Shankar Ganesan and Noreen M. Klein (2003), "Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction," Journal of the Academy of Marketing Science, 31 (Spring), 127-145.

Clinical Professor, Emeritus
Economics

Email: Deborah.Hewitt@mason.wm.edu

Program: Online MBA

Credentials:
Clinical Associate Professor

Ph.D., Duke University

BA, Economics, College of William & Mary

Area: Economics and Finance

Expertise: Emerging markets, international finance, global investing, "live case" method

Deborah Hewitt is a clinical professor Emeritus of economics and finance at William & Mary's Raymond A. Mason School of Business. She was a James B. Duke Scholar at Duke University, and is a member of Phi Beta Kappa and Beta Gamma Sigma. Deborah has lived and worked abroad for nearly 20 years and continues to enjoy international travel. For the past 10 years, she has taken William & Mary's Executive MBA students to China and one additional global destination as part of their Global Immersion courses. Her research interests include emerging markets, international finance, global investing, and "live case" method.

Deborah has taught international economics and finance at UCLA and Claremont Graduate School. She served as the president of Claremont Economics Institute, an economics consulting and forecasting firm that helped develop the Reagan economic plan. During her 15 years with CEI, she consulted with many Fortune 500 firms in the U.S. and abroad, as well as several other governments. Deborah was the chairman of the Claremont Fund, a family of mutual funds, from 1984 to 1988. She has also worked as an international economist at the U.S. Treasury.

She has published numerous articles on the subjects of international trade and finance. She also co-authored the book, “Rust to Riches: The Coming of the Second Industrial Revolution,” with her partner, John Rutledge. She has contributed articles to several business and investment publications, including The Wall Street Journal and Barron's. She was a frequent panelist on Wall Street Week with Louis Rukeyser for five years and has been interviewed on Fox Business News, Bloomberg TV, CNN, and NPR.

Deborah is a member of the Investment Advisory Committee of the Virginia Retirement System and a member of the Reves International Advisory Board at W&M. She is a trustee emeritus of William & Mary's endowment. She is also on the board of Respite, a nonprofit organization providing enriching social opportunities to seniors with disabilities. Deborah and her husband, Jim, have three grown children, who keep her apprised of upcoming trends in the fields of energy efficiency, hospitality management and cloud computing.

Section Leader
Business Analytics

Email: dave.hier@mason.wm.edu

Program: Online MBA

Credentials:

• MBA, Kenan Flagler Business School, University of North Carolina-Chapel Hill
• BA, Government and Politics, University of Maryland-College Park

Expertise: Strategic planning, revenue operations

Dave Hier has spent the last 10 years in leadership roles in sales operations, revenue operations and sales analytics. Currently, he is a strategy and operations manager for Amazon Web Services, driving strategic sales initiatives related to AWS training and certification. He was previously director of revenue operations at an enterprise IT training company and senior director of analytics at 2U, an education technology company.

Dave volunteers at the Rocky Mountain Micro-Finance Institute, coaching under-resourced entrepreneurs to scale their businesses. Dave holds an MBA from UNC's Kenan Flagler's Business School and a BA from the University of Maryland, College Park.

Email: schojnicki@wm.edu

Program: Online MBA, Online MSBA

Credentials:

• MS, Business Analytics, William & Mary
• MBA, William & Mary
• BS, Systems Management, United States Military Academy at West Point

Area: Business Analytics, Operations, Machine Learning

Steve Hojnicki is a section leader for William & Mary’s Online MBA and MSBA programs. Professionally, he serves as an active-duty officer in the United States Army, specializing in operations research and systems analysis. Prior to being stationed at the Pentagon, he served in Oklahoma, Colorado, Hawaii, and Germany, and deployed in support of Operation Enduring Freedom to Badghis Province, Afghanistan. In addition to his military service and teaching responsibilities, Steve holds key staff positions with two veteran-oriented non-profits. He currently serves as the director of MBA operations for Service to School and as the chief analytics officer for Hero Hut. Steve is a proud alumnus of the Mason School of Business holding degrees from the resident MBA program as a Major General James Wright Fellow, and the Online MSBA program. His research interests include analytics, artificial intelligence, and integrating emerging technology into large organizations.

Section Leader

Email: raholmes@wm.edu

Program: Online MBA

Credentials:
Ph.D., Organizational Behavior, George Washington University
BS, Business Administration and Human Resources Management, Georgetown University

Expertise: Leadership through the lens of millennials, equity in disciplinary actions, emotional intelligence, online teaching innovations

Rayshad A. Holmes is a section leader for William & Mary's Online MBA program. He currently serves as a principal consultant for the Henle Group, LLC. This new minority/woman/disabled veterans-led organization provides small- and medium-sized businesses with strategic operational advice, support and systems to ensure long-term viability. He is also a senior advisor on matters regarding Workforce Design and Development within BARDA for the Assistant Secretary of Preparedness and Response at the U.S. Department of Health and Human Services. He is the principal advisor for all human capital issues.

Rayshad has served in leadership roles for more than 20 years, beginning his career as a human capital consultant for Accenture, LLP. In this position, he actively engaged in several organizational design and training design and delivery projects for Fortune 500 clients. He also contributed to the firm’s internal growth by mentoring junior consultants and analysts and regularly recruiting on the firm’s behalf.

Additionally, Rayshad has been teaching courses in management, leadership and organizational behavior at the graduate level for more than 15 years. He is an experienced public speaker, having developed and facilitated countless workshops, seminars and interactive discussions with small and large audiences across the country. Most recently, he has taken on a new role of co-executive producer with Sylvia Alston.

Clinical Lecturer
MBA Capstone

Email: Rex.Holmlin@mason.wm.edu

Program: Online MBA

Credentials:
Clinical Lecturer

Ph.D., Engineering Management, George Washington University

MBA, Tulane University

MS, Organization Development, Tulane University

BS, Engineering, Tulane University

Area: Project Management

Expertise: Project team building, organization design, strategic planning

Rex Holmlin is a clinical lecturer at William & Mary’s Raymond A. Mason School of Business. As a registered professional engineer and Project Management Professional (PMP), he has more than 40 years of experience in project management. During his career he has been responsible for more than $1.3 billion of civil works, building, and military construction projects including the home of William & Mary’s School of Business, Alan B. Miller Hall.

A former Army Officer, Rex has 27 years of both active and reserve service as an engineer. Following Hurricane Andrew, he was brought back on active duty to serve as the project manager for debris removal in South Dade County. He was activated for disaster recovery operations three other times including Hurricane Marilyn in the U.S. Virgin Islands, Hurricane Georges in Puerto Rico, and in New York City following the attack on the World Trade Center. He is a graduate of the Army's Command and General Staff College and the Air War College.

Email: brian.hults@mason.wm.edu

Program: Online MBA

Credentials:
Ph.D., Industrial / Organizational Psychology, Michigan State University
Master of Management, Northwestern University
MA, Instrustrial / Organizational Psychology, Michigan State University
BA, General Psychology, University of California at San Diego

Area: Leadership

Expertise: Operating Model Design, Business Capability Management, Managing Change, International Business Human Resources

Brian Hults had a 30+ year career leading human resources in the United States, Asia, and Europe for companies like Coca-Cola, Novartis Pharmaceuticals, Case/International Harvester, and Newell Brands. His last role was as the Chief People Officer at Web.com, a $1B, 3000 employee global technology firm in Jacksonville, Florida.

He specialized in helping businesses adapt their operating and capability models to changing customer, market, and social demands. In his role, he typically designed the global change process, managed the process, and coached the company’s leaders on how to guide their employees through the changes.

As an example, in the early 1990s 100 small farms a day were closing and being replaced by large, corporate farms. Brian helped Case / IH change their go to market model, redefine their capabilities, and redesign the business model to support the point of sale. As a result, net sales rose $440M on a $3B base while fixed costs were reduced by 43%.

In a similar fashion, Brian helped the $2B Office Product Group of Newell Brands achieve 11 consecutive quarters of mid-single digit top line growth and double-digit bottom-line growth after a decade of declining sales.

He has also applied this approach to internal operating processes. He turned around the Novartis shared services organization achieving a 25% increase in both customer satisfaction and employee morale. At Web.com, he helped the business maintain flat healthcare costs in an 8% inflationary environment while simultaneously improving employee benefits and health outcomes.

For the last 4 years, Brian has been teaching Leadership OD in the University of Maryland Online MBA program. He recently received their highest teaching award across both the undergraduate and graduate schools.

Brian is honored to become a member of the William and Mary Mason School of Business Community and will do everything he can to uphold the high standards of the University.

Email: tracy.johnsonhall@mason.wm.edu

Program: Online MBA

Credentials:
Ph.D., Management, Clemson University
MBA, Pennsylvania State University
Bachelor of Engineering in Civil and Environmental Engineering, Vanderbilt University

Area: Operations

Expertise: Process Improvement, Supply Chain Transparency, Sustainable Operations, Operations & Marketing Interface

Tracy Johnson-Hall is Clinical Associate Professor in Operations and Information Technology at William & Mary's Raymond A. Mason School of Business. Dr. Johnson-Hall received her Ph.D. in Management from Clemson University, a MBA from the Pennsylvania State University, and a BE in Civil and Environmental Engineering from Vanderbilt University. Her research focuses on the effect of policy, firm strategy and supply chain factors on product recall performance as well as consumer perceptions of product recalls and quality failures.

While at Clemson University, Professor Johnson-Hall was awarded a graduate student teaching award and the 2011 Juran Fellowship from the Joseph M. Juran Center for Leadership in Quality.

Prior to pursuing a doctorate in management, Professor Johnson-Hall worked in various capacities in manufacturing, consulting, and environmental management, including 10 years of experience in pharmaceutical manufacturing.

Email: kristina.kelley@mason.wm.edu

Program: Online MBA

Credentials:
MS, Finance, University of Michigan - Dearborn
BBA., Finance, Grand Valley State University

Area: Finance

Expertise: Financial and Asset Management, Organizational Behavior, Market Research, International Finance

Kristina Kelley brings professional experience in banking and finance, having previously worked in asset management. She also has experience in market research, primarily in the healthcare industry. Her passion for teaching comes from her experience as a Teacher's Assistant and Graduate Research Assistant at the University of Michigan - Dearborn.

Kristina holds an M.S. in Finance from the University of Michigan - Dearborn, and she is currently pursuing a Ph.D. in Business Administration with a sub-specialty in Organizational Behavior at the University of North Carolina at Greensboro. She also holds a B.B.A. in Finance from Grand Valley State University in Allendale, Michigan.

Professor
Operations, Information Technology

Email: Rajiv.Kohli@mason.wm.edu

Program: Online MBA

Credentials:
John N. Dalton Memorial Professor of Business

Ph.D., Information Systems, University of Maryland, Baltimore County

Bachelor of General Laws, University of Pune

Honorary Fellow, Cambridge Judge Business School, University of Cambridge

Fellow, MIT Center for Information Systems Research

Area: Operations and Information Technology

Expertise: Health information technology, healthcare information systems, business value of information technology, IT innovation

Rajiv Kohli is the John. N. Dalton Memorial Professor of Business at William & Mary. He is ranked as the No. 1 scholar in health information technology thought leadership study and studies have ranked him among the top 20 MIS researchers worldwide. He has taught at the University of Notre Dame, Lehigh University, and the University of Maryland system as well as held visiting positions at MIT and at universities in Asia, Europe, and New Zealand. Rajiv is an Honorary Fellow at the Cambridge Judge Business School at the University of Cambridge as well as a Fellow at MIT Center for Information Systems Research.

For over 15 years, Rajiv has worked or consulted with IBM Global Services, SAS Corporation, United Parcel Service, Encana Oil & Gas (USA) Inc., AM General, MCI Telecommunications, Westinghouse Electronics, Wipro Corporation, and Godrej Industries in addition to several health care organizations. Prior to joining full-time academia, he was a project leader in decision support services at Trinity Health.

Rajiv’s research is published in MIS Quarterly, Management Science, Information Systems Research, MIS Quarterly Executive, Journal of Management Information Systems, Journal of Operations Management and Decision Support Systems, among other journals. He is a co-author of the book “The IT Payoff: Measuring Business Value of Information Technology Investment,” serves as a senior editor for Information Systems Research, and is a member of the editorial boards of several international journals. He has previously served as a senior editor of MIS Quarterly.

Section Leader
Design Thinking, MBA Capstone

Email: Harris.Ligon@mason.wm.edu

Program: Online MBA

Credentials:
MBA, William & Mary

BS, Psychology, The Citadel, the Military College of South Carolina

Expertise: Operations, sales, marketing, logistics

Harris Ligon is a section leader and a recent graduate from the inaugural cohort of the Online MBA program at William & Mary’s Raymond A. Mason School of Business. Over the years, he has completed additional graduate coursework in applied psychology and logistics at Appalachian State University, Old Dominion University, and Northwestern University.

He currently leads the marketplace solutions function at Uber’s newest venture, Uber Freight. In his current role, Harris leads a subset of post-sales strategic processes. His oversight of business process improvement and joint commercial and operational analyses enable customers to gain both macro and micro insights on the market as well as their own behavior. Additionally, he partners with product, software and operations teams to create automated logistics solutions.

Prior to Uber, Harris spent nearly 10 years in the railroad industry. Over that time period, he led various teams in operations, law, sales, and marketing. At Norfolk Southern, he leveraged his deep knowledge of surface transportation to successfully develop the highest impact line of business. During his time there, he utilized design thinking to create a new customer experience as well as engineer a new commercial forecast process, both of which enhanced accuracy, transparency and, ultimately, the user experience.

Associate Professor
Organizational Behavior

Email: David.Long@mason.wm.edu

Program: Online MBA

Credentials:
Associate Professor

Ph.D., Organizational Behavior, University of Florida

MBA, University of Florida

BS, Business Administration, Presbyterian College

Area: Organizational Behavior

Expertise: Impression management, influence tactics, organizational justice, leadership

David Long is an associate professor at William & Mary’s Raymond A. Mason School of Business. He served in the U.S. Navy as a naval flight officer, and currently serves in the U.S. Navy Reserves as a mission commander and flight instructor. His previous professional experience includes positions at The Home Depot in business development and store management.

His research examines various approaches to impression management, including how employees use impression management to build their reputations, and how supervisors and coworkers react to these employees and their strategies. His work has appeared in several journals and books, including the Academy of Management Journal, Journal of Applied Psychology, Personnel Psychology, and The Nature of Leadership.

David's teaching and consulting focuses on introducing and demonstrating methods and strategies for improving one’s career and one’s organization. David has been recognized by Poets & Quants as one of the Top 40 undergraduate business professors. He is also the recipient of numerous undergraduate- and graduate-level teaching awards, including the Faculty Excellence Award, the Page Teaching Award and the Alumni Fellowship Award.

Section Leader
MBA Capstone

Email: lmccullough@wm.edu

Program: Online MBA

Credentials:
MBA, William & Mary
BA, Psychology, Boston College

Expertise: Brand marketing, strategic communications

Leslie McCullough is a section leader and graduate from the inaugural cohort of the Online MBA program at the Raymond A. Mason School of Business. She currently serves as director of marketing communications for William & Mary, developing and executing robust brand communications and integrated marketing plans.

An award-winning writer, Leslie previously worked as director of strategic initiatives for William & Mary. She is also the founder of McCullough Communications, LLC, a marketing consulting firm focused on helping clients develop creative messaging and optimize communication efforts to meet strategic goals.

Section Leader
Information Technology

Email: lmcelyea@wm.edu

Program: Online MBA

Credentials:
MBA, Lindenwood University
BS, Business Administration, Washington University
Expertise: Strategic business and information systems planning, analysis & design, project management, business process improvement

Lou Ann McElyea is a section leader for William & Mary's Online MBA program. Some of her previous roles in business include director of worldwide program management for NCR Corporation, manager of global business planning and process improvement for ALLTEL, Inc., engagement manager in the Worldwide Business Transformation Consulting Group for IBM, and president of Information Systems, Inc. where she had more than 15 years management consulting experience working with Fortune 100 companies and large government agencies. She has been involved in every aspect of information systems for more than 30 years, including roles in consulting, management, training, and education.

Lou Ann earned a master’s certificate in project management from George Washington University in Washington, D.C., and an ABD designation toward a Ph.D. in Management Information Systems from Northcentral University in Prescott, Arizona. In 2003, she also earned the Project Management Professional (PMP) Certification.

Email: jan.nelson@mason.wm.edu

Program: Online MBA

Credentials:
Ed.D., Executive Leadership Program, George Washington University
Master of Human Resources & Labor Relations, Michigan State University
MA, Counseling & Higher Education, Virginia Tech
BS, Management, Housing & Development, Virginia Tech

Area: Leadership

Expertise: Executive/Leadership Coaching, Future of Work, Global Organizations, Leadership, Organization Behavior

Jan Nelson has an Ed.D. in Organizational Leadership & Learning from George Washington University (2018), a Graduate Certificate in Evidenced-Based Coaching from Fielding Graduate University, a master’s in Human Resources & Labor Relations from Michigan State University, and a BS/MA in Counseling & Higher Education from Virginia Tech.

Jan Nelson is an executive/leadership coach, a retired global business leader, and graduate professor. For 30+ years, Jan was a global human resources business leader with GE Healthcare in Tokyo, Hong Kong, Singapore, and the U.S, where she partnered with various global P&L’s, technology operations, international commercial teams, and functional business leaders as GE Healthcare grew from US$ 1B to US$ 18B in revenues. Within GE Healthcare, Jan was known for building organization capability, delivering strong results, facilitating change, and developing global talent. Prior to GE Healthcare, her early career experience was in counseling and higher education.

Today, Jan is an executive/leadership coach, and has successfully completed 300+ engagements and 3000+ coaching hours with business executives, global leaders, nonprofit executives, business start-ups, Executive MBA students, high potential talent and company L&D programs. She is a Professional Certified Coach (PCC) with the International Coaching Federation. Additionally, she is a member of the MBA/Graduate HR faculties at the University of Richmond, where she develops and teaches graduate courses in Organization Behavior, Leading Change for Business Leaders, Organization Development, Human Resources Management in Global Environments, Leadership, and The Future of Work. She is a published author; holds leadership roles in several community organizations; and is an Executive Partner at the Mason School of Business, College of William & Mary.

Associate Professor
Marketing

Email: James.Olver@mason.wm.edu

Program: Online MBA, Online MSM

Credentials:
Ph.D., Business Administration, University of Virginia
MBA, Colgate Darden Graduate School of Business Administration, University of Virginia
BA, Psychology, University of Virginia

Area: Marketing

Expertise: Marketing management, product management, consumer behavior, marketing strategy, healthcare marketing

James "Jim" Olver is an associate professor at William & Mary’s Raymond A. Mason School of Business. He has taught at Corvinus University in Budapest and Management Centre Innsbruck, and has held visiting professor positions at the Colgate Darden Graduate School of Business Administration at the University of Virginia and Aoyama Gakuin University in Tokyo, Japan. His research interests include marketing management, product management, consumer behavior, marketing strategy, and healthcare marketing.

Jim has taught courses in creative problem solving, marketing management, product management, marketing strategy, market research, consumer behavior, and marketing analytics in the MBA, Executive MBA, and undergraduate programs at William & Mary. He served as director of undergraduate studies for the School of Business Administration from 1994 to 1997 and as assistant dean for the MBA program from 2005 to 2011.

His research has been published in such journals as the Harvard Business Review, the Journal of Consumer Marketing, Sloan Management Review, and Marketing Science. He engages in consulting, executive education and case writing in both for-profit and not-for-profit sectors, in industries ranging from health care to information technology.

Section Leader
Business Analytics

Email: susan.palocsay@mason.wm.edu

Program: Online MBA

Credentials:
D.Sc., Operations Research, The George Washington University
MS, Operations Research, The George Washington University
BS, Mathematics, James Madison University

Expertise: Business analytics education, optimization and simulation modeling, statistical and machine learning

Susan Palocsay received her BS in mathematics from James Madison University and her D.Sc. and MS in operations research from George Washington University. She early-retired from JMU as professor emeritus of business analytics, where she taught a variety of management science, statistics, and machine learning courses in the College of Business. She also served as coordinator for the business analytics minor there from its inception in 2011 until her retirement in 2022.

Before joining the faculty at JMU, Susan worked as a systems engineer at the MITRE Corporation in McLean, Va., participating in projects for NASA, the FAA and the U.S. Army. Her project activities there entailed simulation modeling for performance analysis of protocols in Space Station network services, requirements analysis for use of natural language processing and artificial intelligence technologies for database retrieval in Space Station information systems, user interface design and development for FAA network analysis tools and functional analysis and modeling of information flows for new Army communication systems.

During the span of her academic career, Susan has compiled an extensive portfolio. Significant accomplishments include blending together curriculum development, collaborative research and service to improve pedagogical methods, incorporating hands-on software experience and increasing the emphasis on quantitative reasoning skills essential for organizational decision-making. These efforts have resulted in numerous publications in professional educational literature.

Susan currently serves as editor of the Decision Sciences Journal of Innovative Education, one of the leading pedagogical journals in the field. She is motivated by a desire to provide high-quality instruction for analytics to the broader business community.

Section Leader
Strategy

Email: gperry01@wm.edu

Program: Online MBA

Credentials:
MBA, Strategic Management, The Wharton School, University of Pennsylvania
MA, International Studies, University of Pennsylvania
BA, Finance and German, University of Notre Dame

Expertise: Sports and entertainment marketing, corporate strategy, strategic partnerships, brand marketing, business development

Perry is a section leader for William & Mary's Online MBA program. He has over 20 years of business experience with globally recognized brands such as Starter, Visa International, XM Radio, The Washington Football Team, Rosetta Stone and the Penn Relays. He has primarily focused on sports and entertainment marketing, corporate strategy, business development and strategic corporate partnerships. He is experienced in advancing domestic and international brands and is passionate about acquiring loyal customers, building strategic relationships, and implementing world-class promotions.

George is currently a full-time instructor at George Mason University, where he teaches Business in Society and the Global Environment of Business. Previously, he was an adjunct professor at Georgetown University for eight years in the graduate level Sports Industry Management program which he helped develop as an advisory board member. George is also a board member and communications committee chair for Leadership Mission International, an organization dedicated to training ethical female leaders in Honduras.

Prior to business school, George was an officer in the U.S. Navy, is a Gulf War veteran, and spent two years as a foreign exchange officer assigned to a French Navy ship.

Section Leader
Marketing

Email: rrpost@wm.edu

Program: Online MBA

Credentials:
MJ, Journalism, University of California, Berkeley

MA, Latin American Studies, University of California, Berkeley

BA, Business and Spanish, Concordia College

Expertise: Marketing, advertising, brand journalism

Rachael Post is a section leader for William & Mary's Online MBA program. She is an eco-strategist and founder of Elemental Good, an accelerator of tech and design innovations for sustainability and climate resiliency. As the former vice president of branded content at the Guardian Media Group's content marketing studio in New York, Rachael managed the branded content team and created award-winning native advertising campaigns for global brands such as Microsoft, Cisco, Amazon, GM, Visa, SC Johnson, and Ben & Jerry's.

Rachael is passionate about helping brands tell their stories and reach audiences around the world. The Guardian's “How to Solve a Murder” series for Amazon Studios received extensive press coverage as the first original series of investigative brand journalism.

Previously, she worked as a business journalist in Silicon Valley and as an adjunct professor at UNC Chapel Hill and UC San Diego. Her research interests include entrepreneurship, sustainability, data analytics, and emerging technologies.

Professor Emeritus
Economics and Finance

Email: bud.robeson@mason.wm.edu

Program: Online MBA

Credentials:
D.B.A., Business Economics and Public Policy, Indiana University
MBA, Business Economics, Indiana University
BBA, Business Economics, University of Cincinnati

Expertise: Managerial economics, information technology, networking, regulation, productivity

Bud Robeson joined William & Mary's Raymond A. Mason School of Business in 1978 and retired in 2014 as professor emeritus. In addition to teaching in the economics and strategy areas, he served as the assistant dean for the Executive MBA program with locations in Williamsburg and Reston. He also served as the associate dean for academic affairs for the business school for seven years and as the university's vice provost for information technology for eight years. Bud has received outstanding teaching awards for both the MBA and EMBA programs. In 2014, he was recognized for outstanding service to Mason School, receiving the Daniel Lewis Service Award. He continues to teach courses in the Mason School.

In 2000, he was appointed by the governor to The Library of Virginia Board and in 2003 was selected to serve as the board vice chair. In 2004 he was elected as board chair for the Library of Virginia. In 2012 he was elected to the board of directors of the Williamsburg Landing, Inc. where he is a member of the finance committee and the executive compensation committee.

Bud's consulting experience includes Landmark Communications, Media General, Washington Gas Light, American Gas Association, Chapman University, Columbia Gas, Edison Electric Institute, Ernst & Young, IBM and Verizon. The consulting activities include executive education programs, economic studies, pricing issues, information technology and competitive strategy.

Section Leader
Information Technology

Email: drsamuel@wm.edu

Program: Online MBA

Credentials:
MS, IT Management, Regis University
BS, Business Administration and Economics, St. Mary's College

Expertise: Cloud computing, XaaS platforms, and the intersection of strategic design, people, process, and technology


David Samuel is a section leader for William & Mary's Online MBA program. He is currently the chief operations and information officer for Endeavor Management. Previously, David was the chief information officer (CIO) for SEIU Local 1000, and CIO of the California State Employees Association. He has played many roles in information technology, including in project and program management, database administration, quality assurance, InfoSec, infrastructure, strategic planning, and consulting. In 2003, he earned the Project Management Professional™ Certification and is ITIL Foundations™ certified and is a graduate of Cornell University's Johnson School of Business Executive Leadership Program.

Section Leader
Information Technology

Email: bsanders@wm.edu

Program: Online MBA

Credentials:
MS, Information Systems Management, Bowie State University

BS, Information Systems Management, University of Maryland

Expertise: Leadership, enterprise resource management, strategic planning, security management

Bob Sanders is a section leader for William & Mary's Online MBA program. He has 20 years of progressive responsibility and proven success in various information technology management roles. His expertise includes IT architecture planning, integration, and maintenance of both Information technology components and strategic information systems.

Bob serves as the manager for converged infrastructure operations support at CPS Energy in San Antonio, Texas. He has previously held positions in information technology and program management with Career Point College, PESystems, Inc., CHRISTUS Health, and the Department of Defense. Bob has also served as a consultant leading a team on IT security management and engineering with the U.S. Air Force, NASA, and the United Space Alliance.

Email: tpshannon@wm.edu

Program: Online MBA

Credentials:
MBA, University of Pittsburgh
BS, Management and Marketing, Marquette University
Executive Leadership Coach Certificate, Georgetown University

Expertise: Leadership coaching, supply chain, B2B sales/marketing & operations

Terry Shannon's career in the foodservice distribution industry spanned 26 years beginning as a sales representative, progressing through positions as sales manager, VP of sales, and market president. He also held corporate level positions with Alliant/US Foods including VP of Sales Support and Administration, Division VP of Sales over 10 distribution centers, and VP/GM of the Shared Services Center.

In 2003, Shannon crossed over to the nonprofit social service sector as CEO of St. Mary's Food Bank in Phoenix. Founded in 1967, St. Mary's is recognized internationally as the world's first food bank. In 2011, the food bank ranked as the largest social service agency in Arizona and as one of the largest food banks in the country, distributing 74 million pounds of food, representing approximately 250,000 meals a day to folks in need in Arizona. The food bank received Charity Navigator's "Four Star" rating for nine consecutive years during Shannon's tenure as CEO. He served for two years as chairman of the Feeding America Food Bank Network National Council, representing its 200 food bank members serving the United States. Shannon also served for two years on the Feeding America national board of directors and eight years on the board of directors for the Global Food Banking Network.

In 2012, Shannon began coaching nonprofit leaders and volunteers with the Executive Partner program at William & Mary (Executive Director from 2015 to 2019) working with business school graduate and undergraduate students. He currently serves as a master teacher/section leader for the Online MBA program, as director of the corporate field consultancy program and as an adjunct professor in organizational behavior.

Section Leader
Strategy

Email: tlshields@wm.edu

Program: Online MBA

Credentials:
Ph.D., Applied Management & Decision Sciences, Walden University
MBA, Howard University
BS, Psychology, George Mason University

Expertise: Business strategy, operations and administration, organizational effectiveness and development, performance optimization, change management, and leadership

Trina Shields is a section leader for William & Mary's Online MBA program. She serves as an Executive Officer for the U.S. Department of Education with over 20 years of business and executive experience in both the private and public sectors. In her current role, she provides the direction and oversight necessary to carry out the critical strategic agenda, priorities, and functions for career, technical, and adult education, community colleges, adult literacy, and correctional education.

Prior to her current role, Trina has held numerous leadership positions, including Chief Learning Officer for the Department of Health and Human Services and Senior Associate for Booz Allen Hamilton. Her broad experience includes leading across multiple organizations as well as consulting to Fortune 100 and Fortune 500 companies on their business strategy and operations. Trina is also certified as an Executive Coach and Project Management Professional and has been teaching adult learners at various levels for more than a decade.

Section Leader
Business Analytics, Operations

Email: cpstrasser@wm.edu

Program: Online MBA

Credentials:
DM, Information Technology, University of Maryland University College

MS, Telecommunications Management, University of Maryland University College

BS, Industrial and Management Engineering, Rensselaer Polytechnic Institute

Expertise: Corporate compliance, data analytics, enterprise governance, virtual technologies

Chris Strasser is managing director of TransTechSol, which he launched in 2011 to focus on the intersection of virtual technologies, oversight and compliance policies, and intelligence mission. Previously, Chris was a senior staff officer at the National Security Agency (NSA), and an executive with Raytheon and Concurrent Technologies Corporation (CTC).

Chris has more than 25 years of experience with the NSA as a Department of Defense civilian as well as a U.S. Naval Officer. At Raytheon, he led the initial development of a $500 million program in analytics, including cooperative research and development of analytic capabilities, a staffing pipeline, subcontractor management, and automated program management portal applications. At CTC, Chris successfully led their first effort to be the prime contractor for a competitive multi-award $1 billion IDIQ, which resulted in more than $100 million in awards for CTC’s Intelligence business. Using lean management techniques, he institutionalized capabilities that allowed the orchestration of a two-week task order response and management of more than 50 subcontractors.

Chris is DAWIA Level III certified in program management and has written and presented extensively on leadership and transformation initiatives to achieve improved return on investment in public sector agencies. He currently serves as a section leader for William & Mary’s Online MBA program and previously taught at George Washington University and Saint Vincent College.

Section Leader
Innovation

Email: klsweatt@wm.edu

Program: Online MBA

Credentials:
MFA, New School University

BA, Spanish, West Virginia University

Expertise: Innovation and strategic design management, interdisciplinary problem solving, entrepreneurship

Kiely Sweatt is a section leader for William & Mary's Online MBA program. She is an innovation consultant charged with designing, facilitating, and leading change practices for Fortune 100 companies, nonprofit organizations and startup ventures. She is also a faculty member at Parsons School of Design – The New School specializing in strategic design and management.

Currently, she serves as the director of innovation at Oracle in the greater New York City area and as the chief operating officer of The Poetry Society of New York. She is the founder of The Wild, whose mission is to bring creative people together to collaborate, design new products/service, and build communities. Kiely is also a consultant trainer at The Design Gym, and co-launched and serves as an advisor to 30 Weeks, a design incubator with Hyper Island and Google.

Her prior work experience includes teaching and serving as a mentor/facilitator in both Spain and the U.S. for organizations like IFP Media Center, Barclay’s, Capital One, ShiftDesign Camp, Hyper Island and Pratt. Kiely has also launched a nonprofit centered around the performing arts.

Section Leader
Marketing

Email: aateller@wm.edu

Program: Online MBA, Online MSM

Credentials:
MBA, William & Mary
BA, Art and Art History, William & Mary

Expertise: Strategic marketing, digital marketing, branding and design, data analytics, business ethics

Amy Teller is a section leader in both the Online MBA and Online MSM programs at William & Mary’s Raymond A. Mason School of Business. Amy began her career in the field of fine art museums, including The Metropolitan Museum of Art in New York and the University of Michigan Museum of Art in Ann Arbor. She also served her local community as a senior events coordinator in which she collaborated with cross-functional teams to brand, position and promote events through targeted marketing campaigns.

Amy’s current endeavors include consulting work in marketing strategy and personal branding. She is also a lead instructor in the Digital Marketing Communications graduate program at West Virginia University (WVU) and was recently a guest speaker at the Marketing Management Association’s Fall 2021 Educators’ Conference, as well as WVU’s Integrate & Comm(s) fest Online Conference on Marketing Trends and Predictions for 2022.

Section Leader
Strategy

Email: pltuning@wm.edu

Program: Online MBA

Credentials:
MBA, Raymond A. Mason School of Business - William & Mary
BS, Finance, Virginia Tech

Area: Leadership, Strategy

Expertise: Business unit leadership, change management, marketing, strategy, organizational behavior

Phil Tuning is a section leader for William & Mary’s Online MBA program. Phil has over 20 years of progressive leadership and management experience, culminating in his role as president of John Deere Financial Canada. During his career with John Deere, he served in roles ranging from being part of a business startup team, marketing, credit operations, customer management, public affairs, data management and business unit leadership.

Through assignments in Bangkok, Thailand and Oakville, Canada, Phil gained meaningful insights into leading business units in multicultural environments. His assignment in Thailand also provided the opportunity to execute a business strategy in an emerging market. Throughout his leadership roles with John Deere, he focused on coaching and developing the leaders on his team to deliver business results in a collaborative environment.

Phil also has public sector experience where he worked in economic development in both city and state government organizations. In addition, he worked in banking where his role was in funds management.

Complementing his business background, Phil has served on numerous boards of directors for non-profit organizations. He enjoys cycling, physical fitness, traveling and reading.

Email: mrwilliams@wm.edu
Program: Online MSM, Online MBA

Credentials:
MBA, Northwestern University
BBA, Marketing, William & Mary

Area: Marketing, Strategy

Expertise: Modern integrated marketing communications, creativity and corporate culture, advertising-new models and structures

Matt Williams is a visiting Clinical Professor of Marketing for W&M MSOB. He spent 30 years in advertising and was the CEO of The Martin Agency, the 25th largest agency in the US and one of the most creatively recognized agencies in the world, from 2013-2018.

Matt has a passion for brand management and brings a wealth of knowledge in communications strategy, integrated marketing, digital strategy, and leadership.

Clinical Lecturer
Strategy

Email: Robert.E.Williams@mason.wm.edu

Program: Online MBA

Credentials:
Clinical Lecturer

MBA, The Wharton School, University of Pennsylvania

BBA, Texas Christian University

Area: Marketing

Expertise: Leadership, management, marketing, organizational behavior

Robert “Bob” Williams is a clinical lecturer at William & Mary’s Raymond A. Mason School of Business. He has taught marketing, management and strategic planning as well as a number of courses at Arizona State in the Carey School of Business. His research interests include leadership, management, marketing, and organizational behavior.

Bob spent 26 years working for the DuPont Company in a number of staff and line positions. His last six years he was vice president of marketing and communications. Following that, he was VP of public affairs for San Diego Gas and Electric and then senior VP of marketing and government relations for Sharp Healthcare, also in San Diego. He then started his own business, The Spurgroup, and did business and strategic planning and leadership seminars for Motorola, Intel, AlphaGene, American Diamond Instruments, DuPont, and a number of other companies.

Section Leader
Accounting

Email: sean.wright@mason.wm.edu

Program: Online MBA

Credentials:
Ed.D., Higher Education Leadership, Northcentral University
MPA, Healthcare Emphasis, Keller Graduate School
MAFM, Certified Fraud Examiner Emphasis, Keller Graduate School
MBA, Finance and Information Systems, Babson College
BS, Accounting, Finance, and Economics, Boston College

Expertise: Financial and managerial accounting, the stock market, higher education administration, online education


Sean Wright is a section leader for William & Mary's Online MBA program. He is an award-winning instructor with over 20 years of teaching experience. He has been an online instructor since 2001 and currently teaches Accounting, Finance, and Economics courses at the graduate level. He has also developed courses in these areas.

Before starting his teaching career, Sean worked in individual and supervisory accounting and finance roles for IBM and Johnson & Johnson. He maintains his CPA, CMA, and CSCA credentials and is a member of the Arizona Society of Certified Public Accountants, the Institute of Management Accountants, and the National Society for Leadership and Success.

Sean is an avid sports fan and enjoys spending time with his wife and two children.

Email: chon.abraham@mason.wm.edu

Program: Online MSBA

Credentials:
Ph.D., Management Information Systems, University of Georgia
MBA, Old Dominion University
BS, Political Science and Systems Engineering, US Military Academy at West Point
US Air Force Air War College

Area: MSBA Capstone

Expertise: Cybersecurity, Business Intelligence, Data Management, Health Information Management


Dorothea La “Chon” Abraham, Ph.D., is an Associate Professor in the Raymond A. Mason School of Business at William & Mary in Williamsburg, Virginia where her research and teaching involve cybersecurity related topics, business intelligence, data management, and health information management. She is a graduate of the US Military Academy at West Point and has a Ph.D. in Management Information Systems from the University of Georgia as well as a MBA from Old Dominion University. Additionally, Chon is an alumna of the US Air Force Air War College and is a certified public data governance professional. She currently serves as a Lieutenant Colonel and Cyber Officer in the United States Air Force Reserve based at the Pentagon in the Chief Data Office with duty as the liaison officer for Air Combat Command on enterprise data and cybersecurity governance.

She is a 2008 Fulbright Scholar to Japan and a 2017 Abe Fellow (US/Japan) awarded by the Social Science Research Council for research involving data and innovative technology and cybersecurity strategy at the national and international levels for critical infrastructure sectors such as academia, healthcare, and defense. The Federal Bureau of Investigations Cyber Division has recognized her for efforts in supporting private sector partnerships as an invitee to the Chief Information Security Officer Academy.

Chon publishes in top tier scholarly journals such as MIT Sloan Management Review, European Journal of Information Systems, Journal of the Association of Information Systems, Journal of Strategic Information Systems, International Journal of Medical Informatics, and Decision Support Systems. Dr. Abraham coauthored a 2018 book titled Hacking Healthcare: Understanding Real World Threats. Dr. Abraham engages in theoretical and applied research for academics, organizational leaders, managers, and frontline personnel.

Chancellor Clinical Professor of Business
Business Analytics, Operations, Artificial Intelligence

Email: Paul.Blossom@mason.wm.edu

Program: Online MBA, Online MSBA

Credentials:
Clinical Associate Professor

Ph.D., Operations Management, Michigan State University

MS, Operations Research, Michigan State University

BS, Psychology, Michigan State University

Area: Operations and Information Technology

Expertise: Information technology, quality management, Six Sigma, lean management issues

Paul Blossom is a clinical associate professor at William & Mary's Raymond A. Mason School of Business. He is a published author in Interfaces, APICS and other journals pertaining to management science. In addition to his corporate experience, his interests include information technology, quality management, Six Sigma and lean management issues in the healthcare and nonprofit sectors.

Prior to his career as a professor, Paul consulted in operations and information systems. He served as the chief operating officer at a venture capital-funded software development company and taught information systems and operations management and strategy at five universities. Paul also held a variety of positions at General Motors.

Paul currently splits his time between Williamsburg and Grand Rapids, Michigan, where his wife and the youngest of their five children reside. He is an avid builder who enjoys constructing furniture, electronic items and doing home renovations.

Email: tonya.boone@mason.wm.edu

Program: Online MSBA

Credentials:
Ph.D., Operations and Technology Management, University of North Carolina at Chapel Hill
MBA, William & Mary
BS, Electrical & Electronics Engineering, University of Kansas

Area: Online MS in Business Analytics Faculty Program Director

Expertise: Sustainable Operations, Knowledge Management, Technology Implementation and Transfer, Global Supply Chain Management, Professional Service Operations


Tonya Boone has a Ph.D. in Operations and Technology Management from the University of North Carolina at Chapel Hill's Kenan-Flagler School of Business; an MBA from William & Mary; and a BS in Electrical & Electronics Engineering from the University of Kansas.

Professor Boone joined the Raymond A. Mason School of Business in 2000. Prior to joining the faculty of William & Mary, she was a faculty member at the Fischer College of Business at Ohio State University. Professor Boone has taught courses in Operations Strategy, Sustainable Business Operations, Quality Management, Systems Analysis, and Technology Management. She is also actively involved in the College Environmental Science and Policy (ENSP) program, and in 2007-2008 served on the ENSP executive committee.

Professor Boone draws on her experience as an engineer in developing research projects. One stream of her research focuses on professional service environments - the role of experience, technology, and network relationships in supporting organizational performance. Currently, Dr. Boone is working on several projects including: sustainable product design; service supply chain strategies; inter-organizational knowledge transfer; and diffusion of environmental innovations. Dr. Boone's work has been published in some of the top academic management journals, including Management Science, Journal of Operations Management and Decision Sciences.

Professor
Business Analytics, Python

Email: James.Bradley@mason.wm.edu

Program: Online MSBA

Credentials:
Hays T. Watkins Professor of Operations Management and Information Technology

Ph.D., Industrial Engineering, Stanford University

MBA, Tuck School of Business, Dartmouth College

BS, Mechanical and Electrical Engineering, General Motors Institute

Area: Operations and Information Technology

Expertise: Business analytics, manufacturing, lean and Six Sigma process improvement, operations and supply chain management

James “Jim” Bradley is the Hays T. Watkins Professor of Operations Management and Information Technology at William & Mary's Raymond A. Mason School of Business. He specializes in business analytics, manufacturing, lean and Six Sigma process improvement, and operations and supply chain management. Jim led the development of William & Mary’s Master of Science in Business Analytics (MSBA) program, and he led initiatives to introduce a business analytics major in the undergraduate business program and to develop a Management of Engineering concentration in the Flex MBA program. His efforts in the MSBA curriculum development earned him the inaugural McGlothlin Faculty Teaching Award at the 2016 commencement ceremony, as well as the student-selected Faculty Excellence Award and the Alfred N. Page Teaching Award at the 2017 commencement ceremony.

Jim’s current research includes modeling how distribution center picking, loading and shipping policies affect inventory availability and cost at downstream supply chain links. One of his recent research papers on that topic was recently published in Production and Operations Management (POM). He is also developing algorithms for decentralized control of automated distribution centers in his research, which use artificial intelligence. His past research has appeared in top journals and covers the application of optimization, simulation and other analytical techniques to supply chain and manufacturing problems.

Before coming to William & Mary, Jim taught at Cornell University and at Stanford University. In addition to 15 years of manufacturing experience with General Motors, he has extensive consulting experience with clients such as 3M, Digital Equipment Corporation (DEC) and the Commonwealth of Virginia.

Email: rachel.chung@mason.wm.edu

Program: Online MSBA

Credentials:
Ph.D., Business Administration/Management Information Systems, University of Pittsburgh
Ph.D., Psychology, University of Pittsburg
MS, Information Science, University of Pittsburgh

Area: Artificial Intelligence

Expertise: Financial Fraud, Business Analytics, Knowledge Management


Dr. Tingting (Rachel) Chung is Clinical Associate Professor of Operations and Information Systems. She holds a Ph.D. in Business Administration/Management Information Systems, a Ph.D. in Psychology, and a Master of Science in Information Science, all from the University of Pittsburgh.

Dr. Chung is highly engaged in the Business Analytics community. In 2016, Dr. Chung received an IBM Faculty Award in the Cognitive Computing category. In 2018, Dr. Chung served as a visiting scholar at Vietnam National University - International School and taught enterprise analytics and database. In 2019, Dr. Chung served on the Advisory Board of the NSF-funded project on Big Data Education at Penn State University , and co-hosted the 3rd Data Science Educator Workshop. In 2019, Dr. Chung received Community Partner of the Year Award, Houston Methodist Hospital, on behalf of INFORMS , with Dr. Louis Luangkesorn. In 2020, Dr. Chung received the Faculty Excellence Award from the Master of Science in Business Analytics (MSBA) program William & Mary. Currently, Dr. Chung teaches Machine Learning II and Advanced Modeling Techniques at the Mason School of Business.

Dr. Chung has published in top journals including Communications of the ACM, Journal of Managerial Psychology, International Journal of Production Economics, Journal of Information & Knowledge Management, AIS Transactions on HCI, and Omega. She has also given numerous presentations at international conferences, including ICIS, AoM, INFORMS, and SIGCSE. Dr. Chung’s research has been supported by Institute of Fraud Prevention (IFP), and National Security Agency. Dr. Chung is member of AIS and ACM.

Clinical Associate Professor
Business Analytics, R Programming

Email: Matthew.Dean@mason.wm.edu

Program: Online MSBA

Credentials:
Clinical Associate Professor

Ph.D., Operations and Information Management, University of Connecticut

BS, Mathematics, William & Mary

Area: Operations and Information Technology

Expertise: Business analytics and operations management

Matthew Dean is a clinical associate professor at William & Mary’s Raymond A. Mason School of Business. He was previously a faculty member at the University of Southern Maine and the University of New Orleans. The crux of his research involves developing modeling tools and methodologies for addressing complex management decision-making challenges. Matt seeks real business problems to solve using business analytics, with a primary emphasis on transforming data into insight for making better management decisions.

Prior to his academic career, Matt worked at several telecommunications companies, including two startups and an employee-owned company specializing in providing analytical solutions to complex problems.

Email: ayse.durukansonmez@mason.wm.edu

Program: Online MSBA

Credentials:
Ph.D., Industrial Engineering, University of Houston

Area: Big Data & Cloud Computing

Expertise: Algorithm Design, Facility Location Problems, and Disaster Response Planning

Ayse Durukan Sonmez is a Clinical Assistant Professor in the area of Operations and Information Technology. Prior to joining the William and Mary faculty, she taught at the University of Illinois at Urbana Champaign and North American University.

Dr. Durukan Sonmez received her Ph.D. in Industrial Engineering from the University of Houston. Her research focuses on algorithm design, facility location problems, and disaster response planning. She is an active member of the Institute for Operations Research and the Management Sciences (INFORMS) and Decision Sciences Institute (DSI).

Email: pamela.schlosser@mason.wm.edu

Program: Online MSBA

Credentials:
Ph.D., Management Information Systems, Clemson University
MS, Accounting and Computer Information Systems, Middle Tennessee State University
BBA, Decision Science and Information Systems, University of Kentucky

Area: Probability & Statistics with R

Expertise: Business Analytics, Human Behaviors with Technology

Pamela Galluch Schlosser is a Clinical Associate Professor in the Operations and Information Systems Management area within the Raymond A. Mason School of Business. Pamela taught at Roanoke College, where she was an Associate Professor of Business Administration and Economics with research and teaching interests in research methods, business analytics, and human behaviors with technology. She holds a Doctor of Philosophy in Management Information Systems from Clemson University, a Master of Science in Accounting and Computer Information Systems from Middle Tennessee State University and a Bachelor of Business Administration in Decision Science and Information Systems from University of Kentucky.

Clinical Associate Professor
Business Analytics, R Programming

Email: juan.gelves@mason.wm.edu

Program: Online MSBA

Credentials:
Ph.D., Economics, University of Wisconsin
MS, Business Analytics, William & Mary
BS, Economics, Escuela Colombiana de Ingenieria Julio

Area: Operations and Information Technology

Expertise: Environmental economics, privatization and mergers, game theory

Alejandro Gelves is a clinical associate professor at William & Mary’s Mason School of Business. Before joining William & Mary, Alejandro taught at the University of North Texas. He has published in top economic journals including the Journal of Environmental Economics and Management, Environmental and Resource Economics, and Economic Modeling. He has also been a reviewer for Economic Inquiry, Southern Economic Journal, Economic Modeling, among other publications. He has also served as a consultant for several organizations such as the United Way, Cook Children’s Medical Center, and Georgia Medical Regents Center.

Section Leader
Business Analytics

Email: ted.hallum@mason.wm.edu

Program: Online MSBA

Credentials:

• MSBA, Raymond A. Mason School of Business, William & Mary
• BS, Biblical Studies, Toccoa Falls College

Expertise: Analytics, machine learning, optimization, anomaly detection, artificial intelligence

Ted Hallum is a principal machine learning engineer at Octo, an IBM company. His work at Octo focuses on the data science and algorithmic aspects of MLOps, including detecting model drift, anomaly detection in streaming data, ensuring model explainability and implementing active learning techniques. Ted also functions as deputy director for the AI Center of Excellence within Octo’s R&D lab (oLabs).

Before his work in data science, Ted served in the U.S. Army as an all-source intelligence analyst in the 3rd Infantry Division, with two combat tours in Iraq totaling 28 months. After leaving the military, he spent the next eight years doing intelligence analysis for defense contractors, with additional deployments to Iraq, Afghanistan and Kuwait, supporting U.S. Special Operations Command (SOCOM) elements. He focused on counterinsurgency targeting, identity intelligence, open-source intelligence (OSINT) and cyber all-source analysis.

Email: seth.li@mason.wm.edu

Program: Online MSBA

Credentials:
Ph.D., Management Information Systems, University of Georgia
Undergraduate degree in Finance and Information Systems, Hong Kong University of Science and Technology

Area: Online MSBA Capstone

Expertise: Business Analysis, Data Management, Business Programming, System Analysis, and Design

Siyuan Li is an Assistant Professor in the Operations & Technology Group. He earned his Ph.D. in Management Information Systems from the University of Georgia, and an undergraduate degree in Finance and Information Systems from the Hong Kong University of Science and Technology.

His research mainly focuses on the interaction between social media, information technology, and human behaviors. Specifically, his research areas include social recommender systems, social network analytics, and green information systems. His work has appeared in the Journal of Association for Information Systems (JAIS), MIS Quarterly Executives, International Journal of Social Ecology and Sustainable Development (IJSESD), and major international conferences, which include ICIS, Annual Meeting of AoM, ECIS, AMCIS, HICSS, among others.

He has taught business analysis, data management, business programming, system analysis, and design.

Professor
Business Analytics

Email: Scott.McCoy@mason.wm.edu

Program: Online MSBA

Credentials:
Ph.D., Business Administration, University of Pittsburgh
MS, Middle Tennessee State
BA, Flagler College

Area: Operations and Information Technology

Expertise: Human computer interaction, social media, online advertising, teaching assessment

Scott McCoy is a Professor of Business Analytics and the Area Head for the Operations and Information Systems Area at William & Mary. His current research interests are in the area of Online Advertising, Social Media, Human Computer Interaction (HCI), Social Entrepreneurship, and Teaching Assessment. His research has been presented or published (or forthcoming) in many national and international conferences and journals such as Information Systems Research (ISR), Communications for the Association of Computing Machinery (CACM), European Journal of Information Systems (EJIS), Information Systems Journal (ISJ), Journal of the Association for Information Systems (JAIS), Information and Management (I&M), and Communications of the Association for Information Systems (CAIS).

Scott has traveled the world extensively, having lived in the USA, Australia, Chile, Cuba, Dominican Republic, and Ecuador. He also had extended stays in several countries, including Argentina (2009), Cuba (ongoing), Dominican Republic (ongoing), Guatemala (2012), Hungary (2010), and Mexico (2006). He has taught business courses at, and collaborated onsite with, universities in Australia, Chile, Cuba, Dominican Republic, Guatemala, Hungary, Mexico, and the USA.

Additionally, Scott is a RPCV (Returned Peace Corps Volunteer) from the Dominican Republic. Following Hurricanes Katrina and Rita in August 2005, Scott was one of 272 Peace Corps Response volunteers (formerly known in Crisis Corps) who served domestically on relief efforts in the Gulf States through an agreement with the Federal Emergency Management Agency (FEMA). This deployment of volunteers was the first and only time Peace Corps has served domestically. He recently (2016) sailed around the world with his family onboard the MV World Odyssey as part of Semester at Sea. His current country count (lived, worked or traveled) is 119.

Master Teacher
Decision Modeling, Optimization and Heuristics

Email: jesse.pietz@mason.wm.edu

Program: Online MSBA

Credentials:
Ph.D., Operations Research, Naval Postgraduate School
MA, Computational and Applied Math, Rice University
BS, Operations Research, United States Air Force Academy
Certified Analytics Professional (CAP)

Expertise: Applied optimization, business analytics, data visualization, optimal search, sports analytics

Jesse Pietz is a master teacher for the OMSBA program at William & Mary’s Raymond A. Mason School of Business. He has been teaching analytics, operations research and management science since 2013. His most recent faculty position prior to William & Mary was at the U.S. Air Force Academy in Colorado Springs, Colorado.

His analytic and research interests include optimization algorithms for military and law enforcement applications, decision analysis approaches in manufacturing and healthcare, analytics of sports team management, and data visualization design.

Jesse is a passionate educator, who draws on over 20 years of experience as an Air Force analyst to integrate practical applications into course material. He has designed and taught courses in optimization, decision modeling, business analytics, sports analytics and operations research.

Clinical Associate Professor
Operations, Information System Management

Email: guillermo.rodriguezabitia@mason.wm.edu

Program: Online MSBA

Credentials:
Ph.D., Business Administration, University of Texas at Arlington
MBA, Information Systems, University of Texas at Arlington
MS, Information Systems, Instituto Tecnológico y de Estudios Superiores de Monterrey - Campus Estado de México
Bachelor in Engineering, Biochemical Engineering, Instituto Tecnológico y de Estudios Superiores de Monterrey—Campus Guaymas

Expertise: Management information systems, digital transformation, innovation, cross-cultural issues of information technology, educational technology

Guillermo Rodríguez-Abitia is a clinical associate professor at William & Mary's Raymond A. Mason School of Business. Guillermo has more than 35 years of academic experience in various institutions, and he is very active in editorial work and publications. He currently serves as senior editor of the Data Base for Advances in Information Systems, and as associate editor for Communications of the Association for Information Systems. He also helped found the Latin American and Caribbean Journal of the Association for Information Systems.

He has been an active participant and board member in academic and professional associations, such as de Association for Information Systems, the Latin American Center for Informatics, and the Mexican National Association of Information Technology Education Institutions.

Before joining William & Mary, he held many positions at Tecnológico de Monterrey, including department head, graduate programs director, Data Center director, and director of the Center for the Development of Information and Electronic Technologies. He has also served as the director for Innovation and Technology Development at the General Direction of Information Technologies of the Universidad Nacional Autónoma de México (UNAM).

Associate Professor
Business Analytics, Database and Visualization

Email: Monica.Tremblay@mason.wm.edu

Program: Online MSBA

Credentials:
Associate Professor

Ph.D., Management Information Systems, University of South Florida

MS, Management Information Systems, University of South Florida

BS, Industrial and Systems Engineering, University of Florida

Area: Operations and Information Technology

Expertise: Health information technology, data and information quality, unstructured data processing, design science research

Monica Chiarini Tremblay is a professor of business at William & Mary's Raymond A. Mason School of Business. Before joining William & Mary, Dr. Tremblay was the Information Systems and Business Analytics Department's department chair at Florida International University School of Business. While at FIU, she received the university-wide Top Scholar award and multiple service and teaching awards. At William & Mary, the MSBA program presented her the Best Professor Award (2018-2019).

Professor Tremblay has a broad set of research interests in information systems. Her primary focus is design science research (DSR) in information systems (I.S.) and healthcare informatics. Other areas of concentration include conceptual modeling, data quality, machine learning, artificial intelligence, and health I.T., all within the context of complex societal problems, such as health disparities and foster care.

Over her career, Dr. Tremblay has published 20 peer-reviewed articles, two book chapters, one book, and one edited volume. Of those peer-reviewed articles, four have been published since 2017 and include the top-ranked journal MIS Quarterly. Her publications include MIS Quarterly, Journal of the Association for Information Systems, Decision Sciences, European Journal of Information Systems, Decision Support Systems, ACM Journal of Data Quality. Her research has received 996 citations. In addition, she has presented her work at numerous academic and practitioner conferences and events.

Dr. Tremblay served as a permanent member of the study session for the Health Information Technology section of Agency Healthcare Research Quality (National Institute of Health). She served as the co-editor in chief of Journal of Information Technology Theory and Application(JITTA), a senior editor Production and Operations Management Journal (POM), an associate editor Decision Sciences Journal (DSJ), an associate editor Health Systems and is on the editorial board of the Journal of the Association for Information Systems (JAIS) and the Journal of Business Analytics. She recently served as a senior editor of a special issue of Information Systems Research.

Dr. Tremblay is the past president of the Association for Information Systems Special Interest Group on Healthcare.

Dr. Tremblay serves on a large number of conference editorial boards, including chairing panels and conferences. Dr. Tremblay is on the Board of Directors for a nonprofit Evident Change and serves as secretary. Before her academic career, Dr. Tremblay worked as a systems analyst at Exxon Mobil. She is fluent in Spanish and Italian.

Email: amy.xia@mason.wm.edu

Program: Online MSBA

Credentials:
Ph.D., Business Administration, Washington State University
MS, Statistics, Washington State University
Master of Engineering, Management Science-Finance, Shanghai Jiaotong University
Bachelor of Engineering in Electronic Engineering-Automatic Control, Huazhong University of Science and Technology

Area: Machine Learning

Expertise: Supply Chain Management, Sustainability, Sourcing Planning, Risk Management and Scheduling

Yu Amy Xia is an Associate Professor of Business Analytics. She received a Ph.D. in Business Administration from Washington State University, a Master of Science Degree in Statistics from Washington State University, a Master of Engineering Degree in Management Science-Finance from Antai Business School of Shanghai Jiaotong University in Shanghai China, and a Bachelor of Engineering Degree in Electronic Engineering-Automatic Control from Huazhong University of Science and Technology in Wuhan China. Prior to her appointment with William & Mary, she was a faculty member at Northeastern University, where she taught courses in Operations Management and Supply Chain Management. Prior to earning her Ph.D., she worked at the Off-shore Banking Department at the Headquarter of China Merchants Bank.

Dr. Xia’s research interests include supply chain management, sustainability, sourcing planning, risk management and scheduling. She has published scholarly work in various journals such as Management Science, Production and Operations Management, European Journal of Operational Research, Omega, and IIE Transactions.

Email: schojnicki@wm.edu

Program: Online MBA, Online MSBA

Credentials:
MS, Business Analytics, William & Mary
MBA, William & Mary
BS, Systems Management, United States Military Academy at West Point

Area: Business Analytics, Operations, Machine Learning

Steve Hojnicki is a section leader for William & Mary’s Online MBA program. Professionally, he serves as an active-duty officer in the United States Army, specializing in operations research and systems analysis. Prior to being stationed in Williamsburg, Virginia, he served in Oklahoma, Colorado, Hawaii, and Germany, and deployed in support of Operation Enduring Freedom to Badghis Province, Afghanistan.

In addition to his military service and teaching responsibilities, Steve holds key staff positions with two veteran-oriented non-profits. He currently serves as the director of MBA operations for Service to School and as the chief analytics officer for Hero Hut. Steve is a proud alumnus of the Mason School of Business holding degrees from the resident MBA program as a Major General James Wright Fellow, and the Online MSBA program. His research interests include analytics, artificial intelligence, and integrating emerging technology into large organizations.

Section Leader
Marketing

Email: amy.burgdorf@mason.wm.edu

Program: Online MSM

Credentials:
MBA, Ross School of Business, University of Michigan
BA, Economics and Communication, University of Michigan

Expertise: Corporate strategy, brand strategy and management, consumer insights and analytics, innovation and design thinking, marketing, PR, advertising and social media, cross-functional collaboration and agency management

Amy Burgdorf has over 25 years of experience in the marketing field, having worked for iconic brands like GE, Lionel Trains and Carhartt. Throughout her career, she led corporate strategy, brand strategy, market research/insights, product development and innovation teams and most recently launched her beauty brand, Rugged Beauty.

Amy also acts as a marketing consultant for various brands across a diverse set of industries. Currently, she serves on the board of Impact100-Oakland County with the mission of bringing women together to engage in impactful, large-scale giving to support nonprofits serving her local area.

She earned her MBA from The University of Michigan—Ross School of Business and holds a BA in economics and communication from the same university.

Clinical Professor
Marketing

Email: dawn.edmiston@mason.wm.edu

Program: Online MBA, Online MSM

Credentials:

• Clinical Professor
• Ed.D., Educational Policy, Planning, and Leadership, William & Mary
• DM, University of Maryland University College, Phi Kappa Phi honors
• MBA, Strategic Management/International Marketing, Columbia University
• International Exchange Program, London Business School
• BS, Rensselaer Polytechnic Institute
• AA, Elmira College

Area: Marketing

Expertise: Digital marketing, higher education marketing; integrated marketing communication; personal branding

Dr. Dawn Edmiston is the Clinical Professor of Marketing at William & Mary (W&M) and recently served as a Fulbright Scholar at Tallinn University in Estonia. Her teaching honors include the 2021 W&M Online MBA and 2023 W&M Online MSM Outstanding Faculty Awards. Dr. Edmiston’s research has been published in various publications to include the Journal of Marketing for Higher Education.

She serves on the editorial board of the Journal of Marketing Education and previously was the special issues editor for the Marketing Education Review and the Journal for Advancement of Marketing Education. Her research on Integrated Marketing Communication in U.S. Public Institutions of Higher Education received the Council for Advancement and Support of Education outstanding dissertation award. Prior to her career in academia, she held marketing management roles with IBM, PricewaterhouseCoopers Management Consulting Services and Discovery Communications (Discovery Channel, TLC, Animal Planet, Travel Channel and Discovery Channel Online). She has also consulted for organizations such as the Fred Rogers (Mister Rogers) Center and Public Broadcasting Service (PBS).

Her educational background includes two doctorate degrees from University of Maryland and William & Mary, in marketing and higher education, respectively. In addition, she holds an MBA from Columbia Business School (with study abroad at London Business School) and a BS from Rennselaer Polytechnic Institute.

Email: mlevens@wm.edu

Program: Online MS in Marketing

Credentials:

• PhD, Organization and Management, Capella University
• MBA, Bond University, Australia
• BS, Management Systems, Kettering University

Michael “Mike” Levens is the past President and CEO at Walsh College and has twice served as Provost and Chief Academic Officer. Other academic positions include post-doctoral marketing faculty at the A. B. Freeman School of Business at Tulane University, visiting Fulbright faculty at EKA University of Applied Science in Riga, Latvia, and adjunct faculty at the College for Creative Studies. Before his academic career, Mike held executive positions at General Motors (GM), including Head of Research and Innovation at OnStar and Brand Manager at Saab. He also served as a methodologist and consultant at Gongos, Inc.

Mike has worked in 35 countries on 5 continents and has conducted more than 100 research projects internationally. His research has been grant funded in the United States and European Union and is focused on affluent consumer behavior, advertising measurement, and non-traditional bundling strategies. He has presented his research at conferences hosted by the American Marketing Association, Advertising Research Foundation, Association of Marketing Theory and Practice, Atlantic Marketing Association, Automotive Market Research Council, and the Canadian Marketing Association.

Mike’s textbook, Marketing: Defined, Explained, Applied, is in its 3rd edition and has been used by more than 200 colleges and universities worldwide. He is a Fulbright Scholar, a Fulbright peer reviewer, a Fellow of the Chartered Institute of Marketing, a graduate of the Harvard Seminar for New Presidents, and a member of the Scientific Committee of the annual conference “Emerging Trends in Economics, Culture and Humanities” held in Riga, Latvia. He has served on seven boards of directors, including the Detroit Economic Club, Michigan Independent Colleges and Universities, Troy Chamber of Commerce, Walsh College Board of Trustees, Walsh College Foundation Board, Detroit Skating Club, and Eisenhower Dance Detroit.

Shook Term Distinguished Professor
Marketing

Email: michael.luchs@mason.wm.edu

Program: Online MSM

Credentials:
Ph.D., University of Texas at Austin
M.S., University of Texas at Austin
MBA, Darden Graduate School of Business, University of Virginia
B.S. in Engineering and a B.A. in Psychology, Tufts University

Expertise:
Consumer wisdom, innovation and new product development, and sustainability and sustainable consumption

Michael Luchs is the Henry and Phyllis Shook Term Professor of Business at William & Mary's Raymond A. Mason School of Business, and Founding Director of the Jim and Bobbie Ukrop Innovation & Design Studio. Prior to earning his Ph.D., Michael worked for over a decade as a consultant and as a manager in industry. As a Principal with the consulting firm Pittiglio, Rabin, Todd & McGrath (now PwC), Michael worked with a broad client base to improve their product development and marketing practices and performance. Clients included Fortune 500 companies as well as SMBs in the consumer packaged goods, consumer durables, computing and telecommunications equipment, and telecommunications services industries. In addition to his consulting experience, Dr. Luchs worked in industry as the Sr. VP of Marketing for Labtec Inc. (now Logitech), and as a Product Manager for Black & Decker.

Michael has won multiple teaching awards including the 2012 Page Prize for Sustainability Issues in Business Curricula and the student-nominated Faculty Excellence Award. He currently teaches both undergraduate and graduate courses including “Customer Insights for Innovation,” “Sustainability Inspired Innovation & Design” and "New Product Development."

His research interests include consumer wisdom, sustainable consumption, and product design. Michael's research has been published in the Journal of Marketing, Journal of Consumer Psychology, Journal of Product Innovation Management, Journal of Public Policy & Marketing, Journal of Business Ethics, Journal of Consumer Policy, Journal of Marketing Management, Journal of Research for Consumers, and the Journal of Business Research.

Section Leader
Marketing Analytics

Email: mlmatthiesenjo@wm.edu

Program: Online MSM

Credentials:
Master's in International Management, Thunderbird School of Global Management
Bachelor of Arts, Scripps College

Expertise: Intercultural communications, market research planning and analysis, consumer behavior, global marketing and Branding

Liz Matthiesen-Jones is a section leader for William & Mary's Online MS in Marketing program. She has more than 30 years of professional experience in international marketing and advertising, specializing in strategic planning, market research, data analysis and intercultural communications. Her work for global advertising agencies has taken her to countries in Europe, Asia and across North America.

Liz has served a wide range of clients including global package goods leaders such as Procter & Gamble and General Foods. Her technology sector experience includes working on the launches of Apple in China and India, Xerox in Canada, as well as in the video gaming industry for Electronic Arts. Her time in the hospitality/leisure industry has taken her across Asia for Hilton International and Mobil 1 Racing, as well as across the United States for Native American casinos and other tribal economic development enterprises. While managing the advertising for the expansion of McDonald's in Hong Kong, Macau and mainland China, she was part of the team that managed the opening of the first McDonald's in Beijing.

In addition to her business career, Liz has taught market analytics, global communications, consumer behavior, advertising and marketing at the undergraduate and graduate levels for more than 20 years. She brings her on-the-ground global experiences to the classroom with a focus on practical applications of market analysis tools and techniques to develop comprehensive and realistic strategic marketing plans.

Online MBA Faculty Program Director; Associate Professor
Marketing

Email: James.Olver@mason.wm.edu

Program: Online MBA, Online MSM

Credentials:
Ph.D., Business Administration, University of Virginia
MBA, Colgate Darden Graduate School of Business Administration, University of Virginia
BA, Psychology, University of Virginia

Area: Marketing

Expertise: Marketing management, product management, consumer behavior, marketing strategy, healthcare marketing

James "Jim" Olver is an associate professor at William & Mary’s Raymond A. Mason School of Business. He has taught at Corvinus University in Budapest and Management Centre Innsbruck, and has held visiting professor positions at the Colgate Darden Graduate School of Business Administration at the University of Virginia and Aoyama Gakuin University in Tokyo, Japan. His research interests include marketing management, product management, consumer behavior, marketing strategy, and healthcare marketing.

Jim has taught courses in creative problem solving, marketing management, product management, marketing strategy, market research, consumer behavior, and marketing analytics in the MBA, Executive MBA, and undergraduate programs at William & Mary. He served as director of undergraduate studies for the School of Business Administration from 1994 to 1997 and as assistant dean for the MBA program from 2005 to 2011.

His research has been published in such journals as the Harvard Business Review, the Journal of Consumer Marketing, Sloan Management Review, and Marketing Science. He engages in consulting, executive education and case writing in both for-profit and not-for-profit sectors, in industries ranging from health care to information technology.

Master Teacher
Marketing

Email: sailesh.patel@mason.wm.edu

Program: Online MSM

Sailesh Patel is a course author and master teacher for the Online Master’s in Marketing program at William & Mary's Raymond A. Mason School of Business. After graduate school, Sailesh pursued his passion for video games, starting as a video game producer at Activision. In the two decades since, Saliesh gravitated to roles and companies like Disney, where he could fuse his knowledge of technology and strategy with sharp quantitative skills to drive business results. This led to work in the fields of marketing, advertising, digital media, entertainment, games and eCommerce.

Most recently, Sailesh led digital analytics teams at Crispin Porter + Bogusky and Deutsch LA. At these two large advertising agencies, Sailesh was responsible for driving digital strategy, data analytics and measurement initiatives for clients like Volkswagen, Domino’s Pizza, Taco Bell, American Express, Microsoft and Target, as well as fast-growing tech companies like Zillow, Expedia and others.

Today, Sailesh runs a digital consulting and lead generation company focused on delivering business results. He is an avid cyclist and resides in southern California with his wife and two children.

Master Teacher
Marketing

Email: lisa.pearo@mason.wm.edu

Program: Online Master's in Marketing

Lisa Klein Pearo is a course author and master teacher for the Online Master’s in Marketing program at William & Mary's Raymond A. Mason School of Business. After earning an MBA and a DBA from Harvard Business School, she has developed and led graduate and undergraduate degree programs. Her higher education leadership experience includes serving as dean and provost, with focused involvement in program development, curriculum assessment, accreditation, and faculty recruitment and development. Lisa's instructional focus is on quantitative and qualitative research methods. She's taught undergraduate, masters, executive and doctoral students at a number of leading business schools both online and on the ground.

Lisa’s research has focused on consumer information search, learning and decision-making in interactive environments, with an emphasis on application in service industries. She authored a chapter in the book “The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice.” She has also been published in The Journal of Interactive Marketing, The Journal of Service Research, The Journal of Business Research, Organizational Behavior and Human Decision Processes, and The Sloan Management Review.

Section Leader
Marketing

Email: rrpost@wm.edu

Program: Online MBA

Credentials:
MJ, Journalism, University of California, Berkeley

MA, Latin American Studies, University of California, Berkeley

BA, Business and Spanish, Concordia College

Expertise: Marketing, advertising, brand journalism

Rachael Post is a section leader for William & Mary's Online MBA program. She is an eco-strategist and founder of Elemental Good, an accelerator of tech and design innovations for sustainability and climate resiliency. As the former vice president of branded content at the Guardian Media Group's content marketing studio in New York, Rachael managed the branded content team and created award-winning native advertising campaigns for global brands such as Microsoft, Cisco, Amazon, GM, Visa, SC Johnson, and Ben & Jerry's.

Rachael is passionate about helping brands tell their stories and reach audiences around the world. The Guardian's “How to Solve a Murder” series for Amazon Studios received extensive press coverage as the first original series of investigative brand journalism.

Previously, she worked as a business journalist in Silicon Valley and as an adjunct professor at UNC Chapel Hill and UC San Diego. Her research interests include entrepreneurship, sustainability, data analytics, and emerging technologies.

Marketing Head; David L. Peebles Professor of Business - Chair
Marketing Strategy and Innovation Management

Email: Scott.Swan@mason.wm.edu

Program: Online MSM

Credentials:
Professor
Ph.D., The University of Texas at Austin
MBA, The University of South Carolina
BS, Taylor University

Area of Expertise: International/Global Marketing, Strategy, Innovation, and Entrepreneurship

K. Scott Swan is a Professor of Marketing & Innovation at The College of William & Mary, Raymond A. Mason School of Business. He serves as head of marketing and is on the advisory board of the Alan B. Miller Entrepreneurship Center. He teaches classes related to export management, international marketing, entrepreneurship, design thinking, and strategy. Scott was instrumental in the start of the Innovation and Design Studio that helped lift the Marketing Area to a #1 rating for undergraduate programs in BusinessWeek’s 2013 ranking of U.S. universities. He has developed an Innovation & Entrepreneurship minor to serve students in the new Engineering and Design Area across the W&M campus as well as an online Master’s in Marketing. He was awarded a Senior Fulbright Chair: the 2015-2016 Hall Chair for Entrepreneurship in Central Europe at WU (Vienna, Austria) and The University of Bratislava, Slovakia - one of two in business worldwide.

Scott published “Global Marketing (5th Edition)” Routledge (New York and London) in 2021. He serves on the board of two journals related to product development, management and design: The Design Journal and the Journal of Product Innovation Management, along with authoring three books on these subjects. One of Scott’s books, “Innovation and Product Management: A Holistic and Practical Approach to Uncertainty Reduction,”(co-authored with Kurt Gaubinger, Michael Rabi and Thomas Werani and published by Springer Science & Business Media in 2017), has experienced approximately 65,000 chapter downloads.

Scott has worked in project management for Flour-Daniel, marketing management for Foremost Corporation of America, as well as founded several small businesses related to design. He has accomplished three economic impact studies for the Virginia Port Authority and four for Norfolk Redevelopment and Housing Authority, along with others including Union Mission, Virginia Maritime Association, Governor’s Report for Virginia’s Housing Policy Advisory Board, and currently Jefferson Labs. Scott has presented at conferences across most of Europe, Asia and South America. He has lectured internationally at University of Applied Science Upper Austria (Wels), Corvinus University in Budapest, MCI in Innsbruck, Tsinghua University in Beijing, Aoyama Gakuin University in Tokyo, WHU in Koblenz, Germany, The University of Bratislava in Slovakia, and the Vienna Business School (WU) in Austria.

Section Leader
Marketing

Email: aateller@wm.edu

Program: Online MBA, Online MSM

Credentials:
MBA, William & Mary
BA, Art and Art History, William & Mary

Expertise: Strategic marketing, digital marketing, branding and design, data analytics, business ethics

Amy Teller is a section leader in both the Online MBA and Online MSM programs at William & Mary’s Raymond A. Mason School of Business. Amy began her career in the field of fine art museums, including The Metropolitan Museum of Art in New York and the University of Michigan Museum of Art in Ann Arbor. She also served her local community as a senior events coordinator in which she collaborated with cross-functional teams to brand, position and promote events through targeted marketing campaigns.

Amy’s current endeavors include consulting work in marketing strategy and personal branding. She is also a lead instructor in the Digital Marketing Communications graduate program at West Virginia University (WVU) and was recently a guest speaker at the Marketing Management Association’s Fall 2021 Educators’ Conference, as well as WVU’s Integrate & Comm(s) fest Online Conference on Marketing Trends and Predictions for 2022.

Email: mrwilliams@wm.edu
Program: Online MSM, Online MBA

Credentials:
MBA, Northwestern University
BBA, Marketing, William & Mary

Area: Marketing, Strategy

Expertise: Modern integrated marketing communications, creativity and corporate culture, advertising-new models and structures

Matt Williams is a visiting Clinical Professor of Marketing for W&M MSOB. He spent 30 years in advertising and was the CEO of The Martin Agency, the 25th largest agency in the US and one of the most creatively recognized agencies in the world, from 2013-2018.

Matt has a passion for brand management and brings a wealth of knowledge in communications strategy, integrated marketing, digital strategy, and leadership.